H&M Return Policy

H&M Return Policy 2024 | Easy Refund Method

H&M offers a 30-day return policy for all sale items purchased online or in-store. Return items within 30 days of purchase will result in a Merchandise credit for the original purchase price. Items returned within 30 days of purchase receive refunds via original payment method, while checks are refunded as cash.

To ensure an eligible return, it is recommended to maintain the product in its original condition with its tags intact.

Details about H&M Returns:

Return Period30 days
Holiday Return Timeuntil Jan 5
Refund MethodOriginal Payment Method
Return MethodsIn-store
Refund Time7 to 10 business days

What is H&M Holiday Return Policy?

Holidays can be busy, and a 30-day return period may not be sufficient for your return. H&M provides an extension to all customers. Purchases made between November 1 and December 5 can be returned until January 5. Returns are accepted in original packaging, along with the original receipt, online receipt, or gift receipt.

H&M Returns

What are H&M Return Conditions?

The terms and conditions for purchasing or returning a product should be carefully considered in order to to prevent misuse of their return policy.

  • If you lose the return label, you can contact the company after receiving it.
  • H&M offers traceable services for your package.
  • H&M products do not offer a COD option.
  • Returns are only allowed for garments, swimwear with a hygienic seal, and beauty products.

Suggested For You Reformation Return Policy

H&M Return Methods:

H&M allows customers to return both in-store and online purchases at their nearest store, provided they maintain the merchandise with intact tags and receipt of purchase. The following steps outline the return procedure.

What is H&M In Store Return Policy?

H&M allows customers to return their products by visiting the store. Returning to the U.S. H&M stores are free, provided you bring the item(s) you wish to return, along with the packing slip and the original credit or debit card. This task must be completed within 30 days of your purchase. To prove your purchase, you must bring your purchase receipt with you.

How to Return at H&M Online?

They also offer online returns via mail. To return a product, you can either purchase the return label from the store or print it from the online site. After receiving the return label, ensure your product is packed properly and without missing components. Place the label on the box and send it to the address. 

To return an item, use the self-adhesive return label on your Packing Slip, which is pre-paid and pre-addressed. The $5.99 shipping fee will be automatically deducted from your refund. If you lose or use the label, contact Customer Service at 855-HNM SHOP or print a new return form.

H&M advises using a traceable carrier like USPS, UPS, or FedEx for returns, as they are not responsible for packages sent with a return label not provided by H&M. The Return Tracking Number should be kept for tracking purposes. H&M does not accept C.O.D. deliveries.

What is H&M Refund Policy?

The H&M Refund Policy ensures that everything is in place and provides answers to your inquiries. We are available to assist you with basic refund inquiries. The company will process your refund, which may take up to two weeks to process.

Your refund will be issued within 7 to 10 business days but it may take days to reflect back in your bank accounts. The refund will be processed using the same payment method used during the purchase. To receive a cash refund, you must have used cash to make your purchase and the refund method should be the original mode of payment.

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H&M Return Policy without a Receipt:

The H and M Return Policy allows returns without receipt. If you lost your receipt, you can return the product without it being damaged, worn, or washed. To complete the return process, you must bring a valid ID proof with you. H&M offers a 15% store credit for returning old clothes, which can be used for any product.

What is H&M Exchange Policy?

H&M previously had an exchange policy, but currently they are not serving any exchanges. If your current order doesn’t fit or meet your expectations, you can return it and place a new one with H&M. 

H&M Return Exceptions:

The H&M Return Policy has various exceptions and differs from the standard return policy. 

  • Returns to Puerto Rico, Alaska, Hawaii, Guam, APO, DPO, FPO, and PO boxes are exempt from these exceptions.
  • The refund does not cover the shipping or handling costs.
  • H&M considers boxers or underwear in a 3-pack as “opened” upon opening the packaging, even if never taken out or tried on.
  • If the “hygienic seal” has been broken, swimwear should be replaced.
  • Final sale items cannot be returned, but can be exchanged in-store only. Gift cards cannot be returned, as per research.

What is H&M Gift Card Policy?

H&M Gift cards are a convenient way to surprise someone with a fashion gift, available in-store for S$10 to S$950. They can be used as full or part payment for goods in H&M stores, with the remaining balance displayed on the receipt. No change or refund is given, but the balance can be applied to future purchases. To check your card balance, visit H&M stores and have your card number available.

  • Use the card constitutes your acceptance of these terms and conditions.
  • This card is redeemable for merchandise in any H&M Singapore stores.
  • This card is not a cheque guarantee, credit, or charge card and cannot be exchanged for cash or used towards the purchase of another H&M Gift card.
  • The minimum amount required to activate or top-up this card is S$10, and the maximum card limit is S$950.
  • This card remains active for 2 years from the date of the last activation or purchase.
  • If the balance value is zero, the card will automatically expire.
  • This card remains active for 1 year from the date of the last transaction.
  • H&M is not responsible for lost, stolen, damaged, or unauthorized use of this merchandise credit.

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How to Return Faulty Items at H&M?

If you notice a defective item within 30 days of receiving it, follow the right of withdrawal instructions. If you notice the defect after this period, contact H&M Customer Service via phone at 800 906 312, email at [email protected], or via email at [email protected]. Call costs are free for customers and landline call charges are charged. If the item is deemed defective, H&M may offer repair or replacement, or a price reduction or refund, depending on your preference.

H&M COntact Details:

To inquire about our Stores, contact us at +852 3973 7123 during office hours or via email at [email protected], and our Store service is available in Cantonese.


In how many days can I return the product to H&M?

You have 30 days to return your product to H&M.

On Which address can I mail my product back to H&M?

The address to the warehouse is:
281 Airtech Parkway
Dock Door 42
Plainfield, IN 46168

In how many days can i get a refund?

Your refund will be issued within 7 to 10 working days in the form of original payment method you used initially.

Does H&M offer Free returns?

H&M offers a hassle-free return process, with pre-paid return labels and full refunds provided if all return criteria are met. No handling or shipping fees are charged.

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