Carter's Return Policy 2024 [90 Days]

Dress your kids with no worries as Carter’s Return Policy is made flexible to 90 days for you. At Carter’s, you can have 90-day return and exchange policy, plus refund options.

What is Carter’s Return Policy?

Carters offers easy to understand, good and very convenient return policy. If customers are unsatisfied with purchased items they are allowed to return the item within 90 days of purchase. The return item must be in its original condition along with original receipt and tags according to carters return policy. You will receive a refund corresponding to the current price of the product, if you return your product after 90 days.

Details of Carter’s Returns:

Information	Details
Website	Carter’s
Return period	Within 90 days
Return medium	In-store & online
Exchange method	In-store & online
Refund period	10-14 days
Contact	877-333-0117

Carter’s Return Policy Methods:

When you make a purchase from their store and online, Carter has a different process of return.

In-store return
Online return
Over the phone call

Carter’s Return Policy In-Store:

If you are not happy or satisfied with your purchase, you are eligible to return your product but the product should be in its original state as you received it. Customers can send back both in-store and online purchases. Bring the item along with original receipt, packaging and tags to the store.

The return item must be in good condition. Bring the credit card as well to the store, if you paid with your credit card at the time of purchase. The product which you want to return must be unused. You can ask for help from the store employee; they will guide you further about your return process.

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Carter’s Online Returns:

If customers are unable to go to the store, Carter’s provides an online return option for customers ease. It is not necessary for a customer to make a return from where they purchased the item. Here are the return steps you can follow for online return:

Visit Carters online return.
To complete your return follow the prompts to return online.
Enter your zip code, order number and email.
Find your order and fill out the form that is printed back on your packaging slip.
After creating a return label, print out and affix it to the return box.
Pack the product with return label form.
Send the package to the company’s address.

Address

Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

Over the Phone:

If you call customer support instead of visiting the store or online return this process would be easy and take less time. But it is valid only for online purchases to return. For regular returns, contact Carter’s customer support at 877-333-0117. Customer support agent will start a return process for you. If you received a damaged or defective product then call at 888-782-9548.

Carter’s Exchange Policy:

If you are unsatisfied with the item you purchased from Carter’s store, you can exchange it with another product at any Carter’s store in the U.S. Carter does not accept exchange for online returns. You can exchange your product within 90 days of purchase.

If you received a damaged or defective product then you can exchange it without any worry. If you wish to exchange the product, you must know the condition, then you visit the store to get an exchange. Carter will provide you a refund with which customers can re-order.

Carter’s Refund Policy:

To get a full refund, make sure that your return item must be in its original condition and must return within 90 days of purchase. Your refund will be issued in the same form of the original payment method you used at the time of purchase. You will get a full refund, if you return the item within 90 days of purchase or you have the original receipt.

When you make a return after 90 days, it is also possible to get your refund but you will receive only in the form of store credit. If you use two of your cards to make payment, you will get the same payment back to both of your cards. Refund process may take about 10-14 business days.

Carter’s Return Policy Without Receipt:

If you failed to submit a receipt, you can still return or exchange the product. But your product should be in its original condition. You have to provide address, order number, email id or any other related information to locate your order.

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Carter’s will treat your product as a return with receipt, if store employees find your data about your product. You will be offered a store credit at the current price if they cannot find the receipt in their system.

Delivery and Shipping Policy of Carter:

On selected orders, Carter provides free delivery across all cities in the U.S. except some remote areas. There are following shipping types:

Carters Standard Delivery Small Products:

If you order within city limits and your order is above 100 AED, then you are able to receive your product within 3-5 working days. 10 AED will be charged as a shipping cost.

If you order outside of the city limits and your order is under 100 AED, then you will get your order within 5-7 business days. No shipping charges will be applied.

Carter’s Standard Delivery Bulk Products:

If you order within city limits and your order is above 100 AED then you are able to receive your product within 3-5 working days. 10 AED will be charged as a shipping cost.

If you order outside of the city limits and your order is under 100 AED, then you will get your order within 5-7 business days. No shipping charges will be applied.

Carter’s Gift Card Policy:

Gift Cards may be used to pay for your order. After each transaction, your remaining balance will be updated. An unused gift card may not be redeemed for cash. Gift cards can be used for online or in-store purchases.

Every gift card has a unique code, you can use that code to purchase online. When checking out, enter the code in your shopping cart. The gift card is valid for 6 months from the date of purchase. Any remaining balance on the gift card will be canceled after expiry.

Carter’s Return Conditions:

The product must be in its original condition.
You have to return the product within 90 days of purchase.
All the tags must be attached to the item.
The product which you want to return must be unworn, undamaged and unwashed.

Store Timings:

Day	Store Hours
Monday	10:00 AM – 9:00 PM
Tuesday	10:00 AM – 9:00 PM
Wednesday	10:00 AM – 9:00 PM
Thursday	10:00 AM – 9:00 PM
Friday	10:00 AM – 9:00 PM
Saturday	10:00 AM – 9:00 PM
Sunday	11:00 AM – 7:00 PM

Contact Details:

Customer Service: 877-333-0117
You can call from 7:00 AM to 12:00 PM EST. Or you can get in touch via email as well.

Social Media Links:

FAQs:

Yes, you can return your item in store. You just need to bring the product to the store with the original receipt.

Yes, you can return the gift purchase at the Carter, but you will get your refund in the form of store credit.

Customers can contact from 7am to 12pm EST daily except holidays.

The refund process may take 14 business days to complete. On any credit card purchase items, Carter needs 10 business days to issue the refund in the credit card.

If you make a return after 90 days you can still get your refund or exchange it for the current selling price.

If you received a damaged or defective product, you just need to call at the customer service number, the customer agent will arrange the further process to exchange or return your product.

Yes, you can make a return at Carter without receipt according to Carter’s Return Policy. If you lost the receipt then Carter will offer you merchandise credit or you can still exchange the product.

Yes, you can return online purchases at the Carter’s store. The return process in store is simple and transparent.

Carter’s Return Policy 2024 [90 Days] | No Receipt Required

What is Carter’s Return Policy?

Details of Carter’s Returns: