Carter’s Return Policy 2026 [90 Days] | 90 Days, Refunds & Conditions
Carter’s offers a 90-day return window, ensuring customers have ample time to assess their purchases and initiate a return if necessary. This customer-centric policy is designed to provide flexibility, whether shopping online or in-store, guaranteeing a hassle-free experience.
Understanding the return and exchange process is crucial for making informed shopping decisions. Carter’s ensures transparency in its policies, outlining clear steps for initiating returns, processing refunds, and handling exchanges.
Return Peried
90 Days
Exchange Time
90 Days
Refund Process
14 Days
Shipping FEE
Non-refundable
Details of Carter’s Returns:
| Information | Details |
| Website | Carter’s |
| Return period | Within 90 days |
| Return medium | In-store & online |
| Exchange method | In-store & online |
| Refund period | 14 days |
| Contact | 877-333-0117 |
| Email Service | contactus@carters.com |
What is Carter’s Return Policy?
Carters offers easy to understand, good and very convenient return policy. If customers are unsatisfied with purchased items they are allowed to return the item within 90 days of purchase. The return item must be in its original condition along with original receipt and tags according to carters return policy. You will receive a refund corresponding to the current price of the product, if you return your product after 90 days.
What are Carter’s Return Policy Conditions?
What are Carter’s Return Policy Methods?
1. Online Returns
For items purchased through Carter’s, OshKosh B’gosh, or SkipHop websites, returns can be facilitated online using a prepaid return label.
Online Return Process:
- Access Carter’s interactive return tool to generate a prepaid return label.
- Complete the return form located on the back of your packing slip.
- Securely package the item along with the completed return form.
- Ship the package to:
Carters.com | OshKosh.com Attn: Returns Processing 625 Braselton Parkway Braselton, GA 30517
Shipping Fees for Online Returns
2. In-Store Returns
Items purchased online or in-store can be returned to any company-owned Carter’s or OshKosh B’gosh retail store in the U.S.
In-Store Return Process:
- Present your original receipt, gift receipt, or packing slip.
- Have the credit card used for the original purchase available, if applicable.
- Visit any Carter’s or OshKosh B’gosh retail location to process the return.
Benefits of In-Store Returns:
Return Shipping Fees
| Return Method | Cost |
|---|---|
| Prepaid UPS Ground Label | $6 deducted from refund |
| Customer-Paid Shipping | At your expense |
| In-Store Return | Free |
Exchange Policy
1. Online Exchanges
2. In-Store Exchanges
Exchange Limitations:
Carter’s Refund Policy:
To get a full refund, make sure that your return item must be in its original condition and must return within 90 days of purchase. Your refund will be issued in the same form of the original payment method you used at the time of purchase. You will get a full refund, if you return the item within 90 days of purchase or you have the original receipt.
When you make a return after 90 days, it is also possible to get your refund but you will receive only in the form of store credit. If you use two of your cards to make payment, you will get the same payment back to both of your cards. Refund process may take about 14 business days.
Refunds and Payment Methods
Refunds with a Receipt
Refunds Without a Receipt
Refund Processing for Various Payment Methods
| Payment Method | Refund Method |
|---|---|
| Credit Card | Refund to the original card |
| Carter’s Card | Refund to Carter’s Card |
| PayPal | Refund to your PayPal account |
| Apple Pay | Refund to your Apple Pay account |
| Gift Cards | E-gift card emailed to you |
| AfterPay | Refund to your AfterPay account |
| Cash (for store purchases) | Refund via mailed check or card |
International Returns
Delivery and Shipping Policy of Carter:
On selected orders, Carter provides free delivery across all cities in the U.S. except some remote areas. There are following shipping types:
| Shipping Type | Delivery Timing | Charges |
| Standard | 6–8 business days* | FREE on orders over $50 |
| Expedited | 3 business days | $15 |
| Overnight | Next business day | $25 |
Carter’s Gift Card Policy:
Gift Cards may be used to pay for your order. After each transaction, your remaining balance will be updated. An unused gift card may not be redeemed for cash. Gift cards can be used for online or in-store purchases.
Every gift card has a unique code, you can use that code to purchase online. When checking out, enter the code in your shopping cart. The gift card is valid for 6 months from the date of purchase. Any remaining balance on the gift card will be canceled after expiry.
Order Cancellation Policy:
Since most orders begin processing immediately, there is a short window in canceling an order with standard shipping. Carter’s will make every effort to accommodate changes to or cancellations of orders that have not yet processed; however, we are unable to cancel or change an order once it begins processing.
If less than one hour has passed since submitting your order you may login to your account and click View Order History. If the order has not yet processed you will find a cancel order button that you may click to cancel your order. If you are an unregistered user, you may use the track order feature (using your email address and order number) to access the cancel button.
Defective Products Policy
Carter’s is committed to providing quality products. If you receive a defective item, you have the following options:
For Skip Hop products with quality issues, submit a warranty claim on their official website or email customerservice@skiphop.com.
Price Adjustments
A one-time price adjustment is available if requested within 14 days of purchase. To request an adjustment, contact customer service at 877-333-0117 or visit a Carter’s or OshKosh B’gosh store with your receipt.
Store Timings:
You can go to the Find a Store on the Carter’s website to learn about the store hours and location of the nearest store to you.
Contact Details:
Customer Service: 877-333-0117
You can call from Monday – Friday 8:00 AM to 9:00 PM EST, Saturday – Sunday 9:00 AM – 5:30 PM EST. Or you can get in touch via email at contactus@carters.com.
Social Media Links:
FAQs:
Can I return items purchased online to a physical Carter’s store?
Yes, items bought online at Carters.com can be returned or exchanged at any company-owned Carter’s or OshKosh B’gosh retail store in the U.S. within the 90-day return window. Ensure you bring the original packing slip and the credit card used for the purchase.
What if I don’t have my receipt?
If you don’t have your receipt, Carter’s can look up the original purchase using your Rewarding Moments information, physical address, or email address. If the transaction is located, it will be processed as a return with a receipt. Without proof of purchase, returns are eligible for a merchandise exchange at the current selling price.
Are there any items that cannot be returned?
Yes, certain items are non-returnable. For example, underwear cannot be exchanged under any circumstances. Additionally, clearance items (those purchased with more than a 50% discount) are not eligible for exchange.
How are refunds processed for online returns?
For online returns, once the returned merchandise is received, Carter’s will issue a credit to your original form of payment, less any adjustments for shipping and handling if applicable. If you use the prepaid return label provided by Carter’s, a $6 fee will be deducted from your refund.
Conclusion
Carter’s return policy is designed to make shopping worry-free. Whether you return an item online or in-store, the process is simple and clear. With a 90-day return window, customers have plenty of time to decide if a purchase meets their expectations. Refunds are issued quickly, and exchanges are easy, ensuring a smooth experience. By understanding the return guidelines, you can confidently shop at Carter’s, knowing that their flexible policy puts customers first.
