CVS Return Policy

CVS Return Policy 2024 | Get Your Money Back Stress-Free

Discover the ins and outs of the CVS Return Policy, ensuring hassle-free returns and refunds within 60 days. Learn how to make the most of your CVS shopping experience.

CVS Return Policy:

CVS accepts returns of non-prescription, new, and unopened products within 60 days of purchase or delivery, either in-store or via mail. CVS brand products and beauty items can be returned even in their original condition. Additionally, it is mandatory to present a receipt or packing slip, and the items must be in their original condition.

Returns are accepted in-store and online via courier, with in-store returns requiring the purchase card and valid ID proof. CVS Pharmacy brand and cosmetic goods can be returned even if they have been opened. Store credit is granted when a receipt is not provided.

Details of CVS Returns:

Information Details 
Return time 60 days
Return medium In Store & Online 
Exchange medium In Store 
Refund methodOriginal mode of payment 
Contact 1-800-746-7287
CVS Returns

CVS Return Method:

To return products to CVS, you must provide the receipt, transaction credit card, and a valid photo identification card. Shipping charges are not refundable unless the merchandise is received in a defective or damaged condition.

CVS Return Policy in store:

The items purchased through the store can only be returned to the local store. The guide provides a step-by-step guide to ensure a smooth return of items at the store. Please ensure that your products are eligible for returns in accordance with the Return Policy. The task requires the individual to submit the necessary documents to the store manager for verification.

The returns will undergo a third-party verification process to ensure their quality and accuracy. After verification, you will receive a refund in the form of your original payment method, such as credit card or debit/cash card, ensuring the refund is made to the card used for the purchase. If the original receipt cannot be presented, the return can be exchanged for the same item or refunded through store credit.

CVS Online Return Method:

The CVS return policy allows for the return of CVS items via mail, regardless of whether they were purchased online or in-store. The CVS return policy allows customers to request a refund within 60 days of the purchase date from CVS. This document provides an overview of the process of returning an item purchased from

CVS will issue a return label upon re-packing the product. The label should be attached to the box you wish to return. The product box can be dropped off at any preferred postal service location. The product will be delivered to the company, and your return verification will begin, and the company will promptly notify you of any updates.

CVS Makeup Return Policy:

CVS offers a friendly return policy for customers, allowing them to return opened or unopened makeup items within 60 days of purchase. The original receipt is crucial for a hassle-free experience when returning makeup items at any CVS store. The CVS return policy cosmetics follows the same policy.

CVS Refund Policy:

CVS’s return policy allows for a refund once a request is approved through third-party verification, ensuring the refund is processed the same way the purchase was made. For instance, if you made your purchase in cash, you will receive your refund in cash. You will receive a refund in the form of a CVS store credit for the return of products purchased from CVS pharmacy.

The products were purchased from CVS via PayPal. The act of returning products without a receipt or proof of purchase is strictly prohibited. The refund period is expected to be within 2-4 business days. The refund method is based on the original mode of payment.

CVS Return Policy without a Receipt:

CVS is able to accept returns without a receipt. Returns are accepted within a specific time frame and are only accepted when the product falls under non-prescription category. However, this does not imply that you need to have no proof at all.

To make a non-receipt return, a valid ID is required. The verification process will be completed after this. This verification is crucial to detect any misuse of the CVS return policy.

CVS Exchange Policy:

Similar to CVS’s return policy, exchanges are permitted within 60 days of purchase. The company may refuse an exchange for an item if it is damaged, used, or lacks a receipt. You can also receive an exchange for returned items without a receipt.

You are not allowed to exchange prepaid cards, phone cards, or gift cards. You can request an exchange at the CVS store for eligible products purchased from CVS. The exchange period is 60 days. The exchange method is in-store. If you need more assistance you can contact the customer service department.

CVS Return Policy Exception:

Prescribed medicine

Legal restrictions prevent prescription medication returns under the CVS Return Policy purchased from or pharmacy stores. If the item is damaged or defective, contact the customer service desk for assistance. A hard copy of the policy is available at the store.

Customized Orders

Special order items like footwear, motorized scooters, and lift chairs cannot be exchanged or returned at CVS. Customers can contact the customer care desk for returns, which may be tailored to their specific needs.

Gift Cards

Gift cards, pre-paid cards, and phone cards are not eligible for exchange or return at CVS, except in cases mandated by law.

Sale Items

All sales are final for clearance and discounted items. Customers can return these items to the customer care desk, who may accommodate their request on a case-by-case basis.

CVS Return Conditions:

CVS Pharmacy offers a 100% money-back guarantee for both opened and unopened items.

The beauty products come with a 100% satisfaction guarantee, allowing customers to return them in both opened and unopened condition if they are not completely satisfied.

The 60-day non-prescription item policy covers items like vitamins, over-the-counter drugs, glasses, personal care products, and health care devices, and can only be returned in unopened, new condition, and damaged items.

CVS Contact Details:

CVS Health provides multiple corporate phone numbers to cater to customer needs. For general inquiries, call 1-800-746-7287, available Monday through Friday, and available on weekends. For Minute Clinic-related issues, dial 1-866-389-2722. For mobile customer support, dial 1-888-607-4287, available during business hours and weekends.

Social Media Handles


How many can I return a product at CVS?

CVS allows its customers to make a return of product within 60 days of purchase. The product must be returned in its original condition with a receipt.

In how many days can I get a refund?

You will receive your refund within 2 to 4 business days once you approve the refund. Refunds will be issued in the form of the original payment method. 

Can I return damaged products at CVS?

No, you cannot return a damaged or defective product at CVS. If you opened the product and its original condition then you can easily make a return. In case, if you have received damaged or defective product from the CVS then you can return or exchange the product but you need to inform the customer support department as soon as possible.

In how many ways can I exchange the product at CVS?

You have only way to exchange or return your product to CVS i.e. In-store return.

Can I return the product without a receipt?

You can make a return without the receipt of the product you purchased. Your refund will be issued in the form of store credit.


The CVS Returns Policy is the key to ensuring a smooth and stress-free shopping experience. With a 60-day window for returns, both in-store and online, you have the flexibility to make the right choices and get your money back when needed. Remember to keep your receipt, as it’s your passport to a straightforward refund. Don’t let return worries hinder your CVS shopping pleasure; instead, use this knowledge to make the most of your purchases and enjoy peace of mind. Happy shopping!

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *