Ticketmaster Return Policy

Ticketmaster Return Policy 2024 | Get Refunds Easily Now

Ticketmaster is an online ticket sales and distribution company that offers tickets for various events such as concerts, sports, theater, and family gatherings. Learn about the circumstances in which returns and refuns are allowed for tickets you purchased.

Ticketmaster Refund Policy

Ticketmaster only covers purchases made for postponed or canceled events. Rescheduled events may be eligible for refunds under certain circumstances. If you change your mind and choose not to attend an event, you cannot receive your money back.

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Details About Ticketmaster Refunds

Refund Limit30 Days
Refund MethodOriginal Payment Method
Customer Support800-653-8000

What is Ticketmaster Refund Policy for a Canceled Show?

An event cancellation will result in an automatic refund to the payment method used to make the purchase. The rules for refunding Ticketmaster purchases include:

  • A refund covers the full price of the ticket and all services.
  • A refund is provided using the same payment method used to purchase the tickets.
  • Ticketmaster is unable to refund any account other than the original payment method.
  • Credit card changes are acceptable, and if your card expires and you need to create a new one, you can still use it for a refund.
  • The only requirement is that it is still linked to the same bank account.
Ticketmaster Refund Policy

What is Ticketmaster Refund Policy if Event is Rescheduled?

The event’s new date allows users to use their tickets without needing to confirm their attendance. If the current date is not suitable, there may be alternative options to avoid losing the ticket’s value.

  • An organizer typically offers various options for rescheduled events.
  • You have the option to return your ticket and request a refund.
  • You have the option to choose between a refund and a credit that can be applied to other events they organize.

This will be communicated via email. The organizer will provide a refund or a choice between a refund and credit within a specified timeframe. The timeframe for rescheduling an event can be either 30 days from the date of notification or up to two weeks prior.

Ticketmaster Return Policy Exceptions

Ticketmaster does not offer refunds or exchanges for tickets purchased after the event has been cancelled. Examples of non-refundable purchases include:

  • You are not eligible to request a refund if you have lost your ticket.
  • You are not allowed to request for a refund if your ticket is stolen.
  • You cannot make a request for a refund if your return ticket is damaged or destroyed.
  • UPS Charges are non refundable.

What is Ticketmaster Refund Process if Event is Postponed?

An event that has been postponed indicates that it may still occur on a later date. Ticketmaster will notify you via email regarding the event’s status updates, ensuring your tickets remain valid until more information becomes available. The event can either be canceled or rescheduled.

If events are postponed or rescheduled, you can expect to receive an email with updated event information. The organizer may provide a refund option depending on the circumstances. Follow these steps to know that how to check if a refund can be obtained for an event.

  • Log in to your Ticketmaster account.
  • Find the event you want to cancel.
  • To request a refund, navigate to the “Request a Refund” link under “Self Service”.
  • The option for refunds will be visible if your event has been rescheduled and the organizer is offering it. To send a request, simply click on the provided link and follow the provided instructions. The event is not eligible for refunds if the refund link is not visible, and it may be beneficial to check again as the status may change.

Postponed events may offer a refund or credit for future organizing, but organizers may not frequently provide refunds, as they may offer a choice between refund or credit options. The organizers cannot guarantee the event’s success without a set rescheduling date.

How to Exchange Tickets On Ticketmaster?

Ticketmaster is a prominent ticketing platform that enables users to purchase tickets for various live events, including concerts, sports, and theater shows. The popular ticketing platform offers various options for exchanging and upgrading event tickets. The process to exchange tickets on Ticketmaster involves following these steps:

  • Sign in to your Ticketmaster account.
  • Select the order you want to exchange from the “My Tickets” section.
  • Select “See Details” in a laptop device or “My Events” in the Ticketmaster app.
  • If tickets are available for sale/exchange, click “Sell Tickets”.
  • The price of your purchased tickets would be established automatically.
  • Now, on your screen, choose your desired payment receiving method.
  • Validate and submit all ticket exchange information.

Ticketmaster 24-Hour Refund Policy Exclusion Lists

Bookings for Partner Sites:

Bookings made through partner sites, including All Ticketmaster Theatre shows in the West End, do not offer refunds or exchanges. If you purchased tickets through a partner site, you should contact them directly to discuss refunds or exchanges.

Tickets Booked within 14 days:

Refunds are not available for bookings made within 14 days of the event, deposit-payment tickets, collector tickets, or VIP tickets.

VIP Tickets, Deposit Methods, and Time Slots: 

The Fan Guarantee is not applicable to VIP tickets, deposit schemes/instalment plans, or events with specific time slots. VIP tickets, deposit schemes, instalment plans, or event bookings with specific time slots do not qualify for the Fan Guarantee.

Refund Claim For a Year:

Customers can only request three refunds per calendar year, with the refund amount being the order value minus the service charge and handling fee.

Ticket exchanges are available for tickets in the same price bracket or higher, with a £5 admin fee per booking from Ticketmaster, and may not be available if the event is sold out.

Refund For a Sold Tickets:

Refunds are not available for resold tickets. To request a refund, cancel the listing if your tickets have been listed for resale. Reselling tickets does not qualify for refunds. To request a refund, you must cancel the resale listing.

Ticketmaster Contact Details

The Ticketmaster customer service phone number is unavailable on the Ticketmaster contacts page, but users can dial at 800-653-8000 or email fun support for a response.

To contact Ticketmaster customer service for assistance with an existing order, log in to your account, select the order, and click the contact us button. Visit the company’s FAQ section for step-by-step instructions and articles. Enter the key phrase of your issue into the search bar.


You can receive a full refund if the performance is cancelled or you are unable to attend the rescheduled event.

To request a refund under Ticketmaster’s 24-Hour Refund Policy under fan guarantee refund, log in to your account, go to order history, and click the “Refund” button. If you’re out of the 24-hour cooling-off period, you can sell your tickets under the ticket exchange/resale policy program.

To receive a refund, tickets must be purchased through Ticketmaster’s website or mobile app, and the request must be made within 24 hours of purchase. The tickets must be for an eligible event, which includes concerts, sporting events, and theater productions.

Event organizers determine refund eligibility, which can be checked in your online account under the “My Events” page.

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