jb hi-fi returns policy

JB Hi-Fi Return Policy 2024 | How to Get Your Money Back Easily

Discover the ins and outs of JB Hi-Fi return policy – from 30-day returns to 90-day options. Get expert tips for easy and hassle-free returns on your purchases.

JB Hi-Fi Return Policy:

JB Hi-Fi returns policy requires a receipt as proof of purchase for item return. Consumers have a 90-day window to initiate a return request, depending on the item’s condition. Consumers have 30 days to return unused, unopened, new, and unfaulty products in their original condition. Faulty and damaged products have a 90-day cap. Returns for electronics like headphones that come into close contact with the ear or mouth are not allowed unless the package is unopened.

Details about JB Hi-Fi Returns:

Information Details 
Website JB Hi-Fi 
Return time 30 & 90 Days
Return medium In- Store & Online 
Exchange In- Store & Online 

JB Hi-Fi Return Policy Conditions:

  • The item must be returned in its original condition.
  • Return items must be unused, unworn and in its original packaging.
  • For the verification process you may be asked about the personal details for returns or exchanges.

JB Hi-Fi Returns Method:

To return a JB Hi-Fi product, you must provide proof of purchase at your nearest JB Hi-Fi storefront. Courier returns can be arranged, but the refund process may take longer.

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JB Hi-Fi in Store Returns Method:

If you are not satisfied with the purchase at JB Hi-Fi then you can make a return at JB Hi-Fi retail store. You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id. Visit the store and meet a customer representative.

You can ask for help from them. Customer representative will check your product and receipt for eligibility. If they approve your product then you can make a return at a store. They will issue your refund immediately if your product comply with JB Hi-Fi returns policy.

jb hi-fi Returns Policy

JB Hi-Fi Return Policy Online :

If you purchased a product at JB Hi-Fi website and you are not satisfied with your purchase, you can return your product in store or online. You can follow a few steps to make an online return.

  • Visit JB Hi-Fi website. 
  • Fill out the return form.
  • Go to your Order section, find the products which you want to return.
  • Select the product which you want to return.
  • Follow the given instructions ahead at the portal to make your return successful. 

Then you will be able to return your product, and you can request for an exchange or refund. Once JB Hi-Fi has received your product then your return process will initiate.

JB Hi-Fi Refund Policy:

JB Hi-Fi products can be returned for a 100% refund if the request is initiated within 30 days for unopened packages or 90 days for faulty products. Refunds are not allowed for headphones or earbuds that have been opened or used. To get a refund you need to return your product within 30 days of receipt along with the valid proof of purchase. Shipping fee and other handling charges are not refundable.

JB Hi-Fi Returns Policy Exception:

  • Headphones or earbuds are not eligible for returns if they are unopened and returned within 30 days of purchase.
  • JB Hi-Fi allows customers to return faulty headphones or earbuds upon first use if they are purchased.
  • The company’s return policy excludes unused, unopened commercial sales products, faulty digital codes, and digital PC games and software.

JB Hi-Fi Exchange Policy:

The JB Hi-Fi exchange policy is interconnected with its return and refund policy. The JB Hi-Fi exchange policy is linked to its return and refund policy. Keep your receipt handy as you’ll receive a store credit upon exchange for the return day. If you need more assistance you can contact the customer service department.

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JB Hi-Fi Faulty Return Policy:

JB Hi-Fi will provide you with a refund or exchange if you receive a faulty, damaged, or defective item. You should contact the customer service team as soon as you receive your order.

If it is within the guarantee period then JB Hi-Fi will repair your faulty items. If it is worn, then JB Hi-Fi will not accept the return. You are allowed to make a return of damaged or defective product within 90 days of purchase, if it has manufacturer fault.

Order Cancellation Policy:

You need to contact customer service to check the status of your order and see if it is eligible for cancellation. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

JB Hi-Fi Return Policy without a receipt:

To return a product at JB Hi-Fi, customers must provide a receipt or online order confirmation. Customers who have lost or disposed of their receipt can initiate a return request by recovering the receipt through two methods.

In-Store Receipt Recovery

A worker can retrieve an in-store receipt from their system with the following information: purchase date, price, item model number, and payment method used/last four digits of card.

Online Receipt Recovery

To recover a lost JB Hi-Fi receipt, log in to your account or create one using the same email. Access your purchase history, select the correct order, and print the order information by clicking the print icon located in the top right corner of your computer screen.

JB Hi-Fi Return Policy after 30 days:

JB Hi-Fi only accepts refunds for faulty items after 30 days, and faulty items with any packaging can be returned up to 90 days after purchase. Company has a right to deny your request, so try to return your product according to the standard return policy.

JB Hi-Fi Contact Details

You can call them at 1300 746 752. To cancel an order, please contact [email protected].

The email address for online order queries is [email protected].

JB Hi-Fi Store Hours:

The store hours of the JB Hi- Fi: Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 7:00 PM, Sunday from 10:00 AM to 7:00 PM.

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In how many days can I make a return to JB Hi-Fi?

You have 30 days to make a return at JB Hi-Fi.  You can return your faulty products up to 90 days of purchase. The product must be in its original condition along with a receipt. 

How to return products to JB Hi-Fi?

JB Hi-Fi provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.

Can I return an online purchase to JB Hi-Fi’s Store?

Yes, you can return online purchases to the JB Hi-Fi store. Don’t forget to bring the original receipt, order number, photo Id along with a product.

Does JB Hi-Fi Offer Full Refunds?

Full refunds are provided for faulty or unused, unopened products within the return policy timeframe.

Can I Return a Product After Use?

Open products can be returned within 30 days, except for headphones or earbuds, and if faulty upon first use, 90 days for refund request.


In conclusion, understanding JB Hi-Fi return policy is essential for a seamless shopping experience. With both 30-day and 90-day return options, this policy offers flexibility to suit your needs.

By following our expert tips and guidelines, you can confidently navigate the return process, ensuring a smooth and hassle-free return experience. Shop with confidence, knowing that JB Hi-Fi has your back when it comes to returns.

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