Harvey Norman Return Policy

Harvey Norman Return Policy 2024 | Easy Return Method

Harvey Norman is generally open to allowing returns for unsatisfied customers within 14 days of purchase. The return policy varies slightly based on the item being returned, but the standard window is 14 days.

Goods must be returned within a reasonable timeframe, which may vary depending on the product type and price. Keep proof of purchase, such as a receipt, for documentation.

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Details About Harvey Norman Returns

WebsiteHarvey Norman
Return Period14 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Exchange Period14 Days
Return MediumsMail, In-Store
Customer Support Hours9:00 AM – 7:00 PM (AEST)
Phone Support+649 253 9200
+643 968 3600
+643 471 6538
+643 471 6538

Harvey Norman’s Return Method

Harvey Norman provides two straightforward methods for resolving returns.

In-Store Returns

You can use the Store Locator given on the website to find the nearest store to you. You can return your items in-store within 14 days from its purchase date. You should pack your items in their original packaging and take them to the store. Bring an original sales receipt with your returned items to the store. Talk to a store associate as they will help you with the return process. The company requires the original receipt and packaging to verify the item’s usage.

Online Return Policy

Online purchases can be returned for a refund via internet transfer into the original bank account, typically taking 7 days, and the refund process is straightforward.

  • Head to Harvey Norman’s official website.
  • Login to your account.
  • Select the order from your list.
  • To return an item in an order with multiple items, click on the “return items” button next to the desired item.
  • The company will provide you with a return label via email.
  • Print the prepaid return shipping label.
  • Pack your items securely in a package.
  • Drop off your package at the nearest courier location.

Certain electronics and valuable items are not eligible for online returns, and the website will inform customers if this option is not available.

How to Return Faulty Item at Harvey Norman?

We advise you to promptly inspect any goods delivered or collected from Harvey Norman Lighting to ensure their complete satisfaction, and quality, and match the provided description, ensuring they are of acceptable quality. If you receive any item that is damaged or faulty, you can replace it without any hassle.

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You can also replace or get your item repaired with proof of purchase if it is damaged within 14 days of delivery. To return a faulty product, contact our Customer First Team immediately. You can receive a refund for delivery charges if the whole order is faulty or damaged. For credit or debit card refunds, cardholders must be present. 

 Non-Returnable Products

  • Beds, Bedroom Furniture, Mattresses
  • Pillows, Mattress Protectors, Bed Linen
  • Customized and Special Orders
  • Display or Floor Stock Items
  • EPAY Software and Games
  • Gift cards, SIM cards, Vouchers, Recharge cards
  • Personal Care Items

Harvey Norman Refund Policy

Refunds are processed using the same tender type as the original payment method, and if the purchase was financed, the item can be refunded or exchanged. Internet transfer refunds take seven business days. Harvey Norman offers a 14-day return policy for unworn items in their original packaging. 

Harvey Norman Online is responsible for shipping costs for returning goods deemed to breach a consumer guarantee, and will not offer a refund for customers who change their mind about purchased goods until further notice.

Harvey Norman Exchange Policy

Harvey Norman’s exchange policy and return policy are identical, requiring an exchange within 14 days of purchase. If you exchange your item for another product with a lower value, we will refund or offer a Gift Card for the difference between the original product and the selected exchange product. If the selected product is higher, you will be charged for the difference. If a suitable product is unavailable, you will receive a refund or Gift Card.

Harvey Norman Return Conditions

  • Cannot accept returns for exchange or Gift Card purchased more than 14 days ago
  • Products must be returned to a Harvey Norman store

Exceptions of Harvey Norman Return Policy

  • Personal Care, Grooming, and Hygiene Items: Cannot be refunded unless faulty.
  • Appliances: Can be returned for 14 days.
  • Electronics: Can be returned for 14 days.
  • Sale and Clearance items: Cannot be refunded unless faulty.
  • Furniture: Can be returned within 14 days, except for used bedroom furniture.
  • Bedding: Cannot be returned once opened, including pillows, mattresses, and bed linen.

Harvey Norman Price Match Policy

To match a competitor’s advertised price for the same product, provide proof of the price at the time of purchase or within 7 days after. Once verified and confirmed as in stock, the competitor will match the price or refund the difference.

Exclusions include offers with cash back, bonus, bulk purchase, quantity limits, packages, included delivery or installation, general public offers, clearance, seconds, refurbished, ex-demonstration or display products, products shipped by third-party sellers, supplied through unauthorized distributors, pricing errors, and products with pricing significantly lower than the recommended retail price or market value.

Gift Card Policy

Harvey Norman Gift Cards are available for purchase on Harvey Norman Online and can be delivered to the specified email address. It is crucial to enter the correct email address for delivery, as incorrect addresses cannot be reissued or canceled

Harvey Norman Online accepts both physical and e-Gift Cards as payment options, and customers can redeem up to four Gift Cards to complete their purchase. The balance of the Gift Card can be viewed online. Please note that reissues or cancellations are not possible for e-gift cards sent to incorrect addresses.

Delivery and Shipping Details

Delivery charges are added to the price of goods subject to an Order, and delivery addresses must be within Australia and not freight forwarding locations. Shipping and delivery cannot be made to PO Boxes. Customers must be available in person to accept delivery. 

To change the delivery date or address, contact the Customer First Team 48 hours before dispatch. Harvey Norman Online will try to dispatch your Order within estimated timeframes, but does not guarantee these times will always be met. If your order is unable to be delivered at the scheduled time, they will contact you to arrange an alternate delivery time and refund the price. 

You can also cancel your Order and receive a full refund if not satisfied with the alternative delivery time. Customers must inform Harvey Norman Online of any delivery difficulties, such as stairs or narrow entries, and if the address is incorrectly described and the courier deems it inaccessible, additional re-delivery charges will be charged.

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Harvey Norman Contact Details

Harvey Norman can be reached at various customer service numbers, including +649 253 9200, +643 968 3600, +643 471 6538, and +643 471 6538, from 9 am to 7 pm (AEST).

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The Harvey Norman Return Policy has a return period of 14 days.

To return an item to a store, proof of purchase is required, and without a receipt, the store will not accept the item. If the purchase was made online, the store should be able to view the order.

You will get a refund within 7 business days in the form of the original payment method.

To return items to Harvey Norman, they must be in their original, unopened condition, and not used or opened. However, if the issue is faulty, the item can still be returned.

Harvey Norman offers a full refund for any returned item, provided the item meets the terms and conditions and is not on the exclusion list, ensuring all money is refunded.

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