Harvey Norman Return Policy 2024 | Easy Return Method

Harvey Norman is generally open to allowing returns for unsatisfied customers within 14 days of purchase. The return policy varies slightly based on the item being returned, but the standard window is 14 days.

Goods must be returned within a reasonable timeframe, which may vary depending on the product type and price. Keep proof of purchase, such as a receipt, for documentation.

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Details About Harvey Norman Returns

Information	Details
Website	Harvey Norman
Return Period	14 Days
Refund Period	14 Business Days
Refund Method	Original Payment Method
Exchange Period	14 Days
Return Mediums	Mail, In-Store
Customer Support Hours	9:00 AM – 7:00 PM (AEST)
Phone Support	+649 253 9200 +643 968 3600 +643 471 6538 +643 471 6538

Harvey Norman’s Return Method

Harvey Norman provides two straightforward methods for resolving returns.

In-Store Returns

You can use the Store Locator given on the website to find the nearest store to you. You can return your items in-store within 14 days from its purchase date. You should pack your items in their original packaging and take them to the store. Bring an original sales receipt with your returned items to the store. Talk to a store associate as they will help you with the return process. The company requires the original receipt and packaging to verify the item’s usage.

Online Return Policy

Online purchases can be returned for a refund via internet transfer into the original bank account, typically taking 7 days, and the refund process is straightforward.

Certain electronics and valuable items are not eligible for online returns, and the website will inform customers if this option is not available.

How to Return Faulty Item at Harvey Norman?

We advise you to promptly inspect any goods delivered or collected from Harvey Norman Lighting to ensure their complete satisfaction, and quality, and match the provided description, ensuring they are of acceptable quality. If you receive any item that is damaged or faulty, you can replace it without any hassle.

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You can also replace or get your item repaired with proof of purchase if it is damaged within 14 days of delivery. To return a faulty product, contact our Customer First Team immediately. You can receive a refund for delivery charges if the whole order is faulty or damaged. For credit or debit card refunds, cardholders must be present. 

 Non-Returnable Products

Harvey Norman Refund Policy

Refunds are processed using the same tender type as the original payment method, and if the purchase was financed, the item can be refunded or exchanged. Internet transfer refunds take seven business days. Harvey Norman offers a 14-day return policy for unworn items in their original packaging. 

Harvey Norman Online is responsible for shipping costs for returning goods deemed to breach a consumer guarantee, and will not offer a refund for customers who change their mind about purchased goods until further notice.

Harvey Norman Exchange Policy

Harvey Norman’s exchange policy and return policy are identical, requiring an exchange within 14 days of purchase. If you exchange your item for another product with a lower value, we will refund or offer a Gift Card for the difference between the original product and the selected exchange product. If the selected product is higher, you will be charged for the difference. If a suitable product is unavailable, you will receive a refund or Gift Card.

Harvey Norman Return Conditions

Exceptions of Harvey Norman Return Policy

Harvey Norman Price Match Policy

To match a competitor’s advertised price for the same product, provide proof of the price at the time of purchase or within 7 days after. Once verified and confirmed as in stock, the competitor will match the price or refund the difference.

Exclusions include offers with cash back, bonus, bulk purchase, quantity limits, packages, included delivery or installation, general public offers, clearance, seconds, refurbished, ex-demonstration or display products, products shipped by third-party sellers, supplied through unauthorized distributors, pricing errors, and products with pricing significantly lower than the recommended retail price or market value.

Gift Card Policy

Harvey Norman Gift Cards are available for purchase on Harvey Norman Online and can be delivered to the specified email address. It is crucial to enter the correct email address for delivery, as incorrect addresses cannot be reissued or canceled. 

Harvey Norman Online accepts both physical and e-Gift Cards as payment options, and customers can redeem up to four Gift Cards to complete their purchase. The balance of the Gift Card can be viewed online. Please note that reissues or cancellations are not possible for e-gift cards sent to incorrect addresses.

Delivery and Shipping Details

Delivery charges are added to the price of goods subject to an Order, and delivery addresses must be within Australia and not freight forwarding locations. Shipping and delivery cannot be made to PO Boxes. Customers must be available in person to accept delivery. 

To change the delivery date or address, contact the Customer First Team 48 hours before dispatch. Harvey Norman Online will try to dispatch your Order within estimated timeframes, but does not guarantee these times will always be met. If your order is unable to be delivered at the scheduled time, they will contact you to arrange an alternate delivery time and refund the price. 

You can also cancel your Order and receive a full refund if not satisfied with the alternative delivery time. Customers must inform Harvey Norman Online of any delivery difficulties, such as stairs or narrow entries, and if the address is incorrectly described and the courier deems it inaccessible, additional re-delivery charges will be charged.

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Harvey Norman Contact Details

Harvey Norman can be reached at various customer service numbers, including +649 253 9200, +643 968 3600, +643 471 6538, and +643 471 6538, from 9 am to 7 pm (AEST).

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