Big W Return Policy 2024 | How to Return After 90 Days?

Big W Return Policy Delivers Unparalleled Customer Satisfaction: Easy Returns and Exchanges with a Smile!

Big W Return Policy 

Big W allows its customers to return the product that they didn’t like for refunds or exchanges within 90 days of purchase. You can return your items at any Big W store or online. You can return online purchases to the store as well. A receipt is needed to make a return. You will receive the refund in the original form of purchase.

Details about Big W Returns

WebsiteBig W
Return Period90 Days
Refund Period2-3  Days
Refund MethodOriginal Payment Form
Exchange Period90 Days
Return MediumsIn-Store, By Post
Customer Support HoursMonday – Friday: 9:00 AM – 6:00 PM AEST
Saturday – Sunday: 9:00 AM – 5:00 PM AEST
Phone Support1300 244 999
EmailAt Website
Big W Returns

Big W Refund Policy 

Big W offers a full refund if you return your item within 90 days. The refunds will be issued to the original payment method. It might take 2–3 business days to get a refund on your credit card, depending on your financial institution. If you made a purchase using PayPal, the refund may be issued quickly. The shipping and delivery fees are not refundable.

Suggested For You Shoppers Drug Mart Return Policy

Non-Refundable Items

The following are the non-refundable items at Big W:

  • Toilet paper, tissues, toiletries, and paper towel
  • Pet Foods
  • Baby Wipes and Nappies
  • Cleaning Products including sprays, anti-bacterial wipes, cleaners, and disposable gloves
  • Soaps, feminine hygiene, pain relief, and incontinence

Big W Exchange Policy

Big W offers an exchange of the item if you return it within 90 days. Exchanges are available for a few items. If you have the original sales receipt and the original packaging with its tags, you can get an exchange for the item. Exchanges will not be made on items that do not qualify for returns.

 Big W Return Conditions

Big W happily allows refunds or exchanges within 90 days if:

  • You have the original sales receipt.
  • The item should be in its original and saleable condition.
  • The item should be in its original packaging including all accessories.
  • The item hasn’t been worn or used.
  • The item is perishable and hasn’t expired.

Exceptions of Big W Returns

The following are the return exceptions at Big W:

  • Personalized item
  • Digital download
  • Pre-paid card
  • Voucher
  • Clearance item

Big W Warranty Claim Policy

Some items at Big W have an additional manufacturer’s warranty, which is mentioned in the documents provided with the items. You can directly contact the relevant manufacturer if you want to make a warranty claim. However, the Big W customer service team may also be able to assist you with these inquiries.

You may receive a free repair instead of a refund or exchange if the problem is not major. You can get a refund or exchange if Big W cannot repair it in time. Big W reserves the right to provide or not provide a refund or exchange.

You May Also Like To Explore Five Below Return Policy

Big W Return Policy Methods

Big W provides two methods through which you can return your items: in-store returns and returns by post.


You have 90 days to return the items to any Big W store. Find the nearest store to you with the help of Store Finder. You must bring the item in its original form and packaging, with all tags intact. An original sales receipt is required for returns.

You can return your online purchases as well as in-store purchases to the Big W stores. Take your item to the Big W store’s help desk. The staff will help you with the return process. The refund will be issued to the original form of payment.

Returns by Post

Follow the given steps to return your online purchases through Post:

  • Got to Big W’s official website.
  • Follow the return instructions and print the return label.
  • Pack your items in their original packaging with their tags.
  • Attach the printed return label to the package.
  • Drop off your package at any local Post Office.
  • Return shipping fees will be applied to your return.

Big W Delivery and Shipping Policy

You can get FREE delivery if you spend more than $45 on clothing, accessories, or footwear. The following are the shipping and delivery offers provided by Big W:

  • Standard Delivery costs $7.90 for metro areas and $9.90 for remote areas and takes 3-9 business days to deliver.
  • FREE Standard Delivery on orders above $100.
  • Standard Delivery for electronic games, books, and DVDs costs $3.90.
  • 2 Business Days costs $11.90 for delivery per order and is only available for metro areas.
  • The Same Day Delivery costs $15.90 and is only available for selected areas.

Big W Gift Card Policy

Big W offers over 200 different kinds of gift cards. You can purchase the gift cards online and in Big W stores as well. You can order a maximum of five gift cards per order. The gift cards can be between $5 and $500. These gift cards never expire. The Big W gift cards cannot be reloaded or redeemed for cash. Big W will not be responsible in case the gift card gets lost or stolen.


How to Return at Big W without Receipt?

Having an original sales receipt to return items at Big W is recommended. However, in some circumstances, you may be required to provide a valid photo ID. Big W will only accept returns for verified purchases.

Order Cancellation Policy

Big W aims to process your order as soon as you place it; hence, you don’t have the option to cancel or modify your order. If you don’t want that item, you can follow the return process given above to return it to Big W. 

Big W Return Policy for Faulty items

If you receive an order that has been damaged while being delivered or an incorrect item, You need to contact the Big W customer support team immediately. Please have your order number ready when you call for assistance.

The team will further investigate the issue for you. If your product is unsafe, doesn’t work as Big W said it would, is different from the description, or has a problem that you were not aware of before, then you can get a repair, refund, or replacement. 

Big W Store Timings

The timing of Big W varies from store to store. You can go to the Store Finder on the Big website to find the store hours of the Big W Store near you.

Customer Service Hours

You can contact Big W Customer Service from Monday to Friday from 9:00 AM – 6:00 PM AEST, and Saturday to Sunday from 9:00 AM to 5:00 PM AEST.

Big W Contact Details

You can contact Big W Customer Service by live chat, email at their website, or call 1300 244 999.

Social Media Handles


You can return your purchase within 90 days to Big W with the original packaging and receipt.

Yes, you can return online purchases to any Big W store or by post.

Contact the Big W customer service team as soon as you receive an incorrect or faulty item.

If you return your purchase within 90 days in its unused, unwashed, and original condition, you can get a full refund for it.

No, some exclusions cannot be returned to Big W, and pet food is one of them.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *