Big W Return Policy 2025 | 90-Day Policy, Faulty Items & More
Big W return policy allows its customers to return the product that they didn’t like for refunds or exchanges within 90 days of purchase. You can return your items at any Big W store or online. You can return online purchases to the store as well. A receipt is needed to make a return. You will receive the refund in the original form of purchase.
When shopping at BIG W, understanding the returns policies is essential for a smooth experience. Whether you’ve changed your mind, received a faulty product, or need to return an item purchased from BIG W’s Trusted Partners or BIG W Market, knowing your rights helps avoid confusion.
Return Peried
90 Days
Exchange Time
90 Days
Refund Process
2-3 Days
Shipping FEE
Non-refundable
Details about Big W Returns
| Information | Details |
| Website | Big W |
| Return Period | 90 Days |
| Refund Period | 2-3 Days |
| Refund Method | Original Payment Form |
| Exchange Period | 90 Days |
| Return Mediums | In-Store, By Post |
| Customer Support Hours | Monday – Friday: 9:00 AM – 5:00 PM |
| Phone Support | 1300 244 999 |
| At Website |
Big W Refund Policy
Big W offers a full refund if you return your item within 90 days. The refunds will be issued to the original payment method. It might take 2–3 business days to get a refund on your credit card, depending on your financial institution. If you made a purchase using PayPal, the refund may be issued quickly. The shipping and delivery fees are not refundable.
Suggested For You Shoppers Drug Mart Return Policy
Big W Exchange Policy
Big W offers an exchange of the item if you return it within 90 days. Exchanges are available for a few items. If you have the original sales receipt and the original packaging with its tags, you can get an exchange for the item. Exchanges will not be made on items that do not qualify for returns.
Big W Return Conditions
Big W happily allows refunds or exchanges within 90 days if:
Exceptions of Big W Returns:
The following are the return exceptions at Big W:
Big W Warranty Claim Policy
Some items at Big W have an additional manufacturer’s warranty, which is mentioned in the documents provided with the items. You can directly contact the relevant manufacturer if you want to make a warranty claim. However, the Big W customer service team may also be able to assist you with these inquiries.
You may receive a free repair instead of a refund or exchange if the problem is not major. You can get a refund or exchange if Big W cannot repair it in time. Big W reserves the right to provide or not provide a refund or exchange.
You May Also Like To Explore Five Below Return Policy
Big W Return Policy Methods
Big W provides two methods through which you can return your items: in-store returns and returns by post.
In-Store
You have 90 days to return the items to any Big W store. Find the nearest store to you with the help of Store Finder. You must bring the item in its original form and packaging, with all tags intact. An original sales receipt is required for returns.
You can return your online purchases as well as in-store purchases to the Big W stores. Take your item to the Big W store’s help desk. The staff will help you with the return process. The refund will be issued to the original form of payment.
Returns by Post
Follow the given steps to return your online purchases through Post:
Big W Delivery and Shipping Policy
You can get FREE delivery if you spend more than $45 on clothing, accessories, or footwear. The following are the shipping and delivery offers provided by Big W:
Big W Gift Card Policy
Big W offers over 200 different kinds of gift cards. You can purchase the gift cards online and in Big W stores as well. You can order a maximum of five gift cards per order. The gift cards can be between $5 and $500. These gift cards never expire. The Big W gift cards cannot be reloaded or redeemed for cash. Big W will not be responsible in case the gift card gets lost or stolen.
Most Recent HARVEY NORMAN RETURN POLICY
How to Return at Big W without Receipt?
Having an original sales receipt to return items at Big W is recommended. However, in some circumstances, you may be required to provide a valid photo ID. Big W will only accept returns for verified purchases.
Order Cancellation Policy
Big W aims to process your order as soon as you place it; hence, you don’t have the option to cancel or modify your order. If you don’t want that item, you can follow the return process given above to return it to Big W.
Big W Return Policy for Faulty items
If you receive an order that has been damaged while being delivered or an incorrect item, You need to contact the Big W customer support team immediately. Please have your order number ready when you call for assistance.
The team will further investigate the issue for you. If your product is unsafe, doesn’t work as Big W said it would, is different from the description, or has a problem that you were not aware of before, then you can get a repair, refund, or replacement.
Big W Store Timings
The timing of Big W varies from store to store. You can go to the Store Finder on the Big website to find the store hours of the Big W Store near you.
Customer Service Hours
You can contact Big W Customer Service from Monday to Friday from 9:00 AM – 5:00 PM AEST.
Big W Contact Details
You can contact Big W Customer Service by live chat, email at their website, or call 1300 244 999.
Social Media Handles
FAQs:
What is Big W Return Policy after 90 days?
You can return your purchase within 90 days to Big W with the original packaging and receipt.
Can I return online purchases to Big W?
Yes, you can return online purchases to any Big W store or by post.
Can I return an incorrect item to Big W?
Contact the Big W customer service team as soon as you receive an incorrect or faulty item.
Conclusion:
BIG W’s return policies are designed to give customers clear guidelines and hassle-free solutions when they need to return a product. Whether you change your mind, receive a faulty item, or purchase from BIG W’s Trusted Partners or Market Sellers, there are specific steps to follow.
The 90-day Change of Mind policy allows easy returns for most products, while faulty product returns are protected under Australian Consumer Law, ensuring you get a fair refund, replacement, or repair. Understanding these policies helps you shop confidently, knowing your rights and the process involved in returning an item.
