Lidl Return Policy

Lidl Return Policy 2023 | Easy Process with Details

Lidl Return Policy is very generous and user-friendly. If you are not happy with the purchase at Lidl, you are allowed to make a return within 90 days of purchase. The product must be in its original condition. The product must be returned in its original packaging along with a receipt. To get a full refund the item must be returned in a new condition.

  • Lidl Branded items
  • National brand and non-food items

Return policy for Lidl- Branded items:

Lidl always wants customer satisfaction, Lidl allows you to return or exchange the branded products. You can initiate the return or exchange of branded products on or before 90 days. The products must be returned in its good and resalable condition.

If you want to make a successful return then you must have to provide the receipt. In this policy surprise items, alcohol, national branded items and gift cards are not included.

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Lidl Return Policy for National Brand:

Food items can be returned within 90 days of purchase along with a receipt. The product must be returned in its original packaging. To get a full refund you must have to submit the original receipt. Lidl allows you to return the faulty non-food items more than a year after the date of purchase.

To initiate the return of faulty non- food items you just have to contact the Lidl customer service department. Items that are not included in the list of food and faulty products, then it must return on or before 90 days.

Details of Lidl Returns:

Information Details 
Website Lidl
Return time90 days
Return mediumIn store
Exchange methodIn store
Refund modeOriginal form of payment 
Contact 0800 977 7766

Lidl Return Policy Method:

The only method to return your product at Lidl is by visiting the store. The product must be returned in its original condition. Find the nearest Lidl retail store. You just need to bring back your product to the store.

The product must be returned in its good and sellable condition. The Store representative will help you to make a return. You need to submit the receipt or invoice to make your return successful. Lidl does not accept the product if it has been damaged or used.

Lidl Returns

Lidl Refund Policy:

The product must be returned within 90 days of purchase. Your refund will be issued up to 14 business days in the original payment method. If you want a full refund the item must be returned along with the original receipt. If you make a return with a receipt then you will be able to get a refund in the form of payment method you used initially.

If you make a return without a receipt then your refund will be issued in the form of store credit. The store credit will be equal to the lowest selling price of the product. You can use this store credit for future use to make a purchase at Lidl. Lidl gift cards, shipping fee and other handling charges are non-refundable.

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Lidl Exchange Policy:

As per Lidl return policy, you can make an exchange within 90 days of purchase. You can exchange your product only by going to the store. The product must be in resalable condition at the time of exchange then Lidl will allow you to exchange the product.

Lidl staff will facilitate you with the exchange service with a different item, style, or color after returning your previous product for a full refund. If you need more assistance please call at Lidl’s customer service department.

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Lidl Return Policy Condition:

  • If the product was not in its original condition, Lidl will not accept your product.
  • Product must be unused and undamaged.
  • Lidl does not accept the return if the product has no sale tags.
  • The item should be in resalable condition.

Lidl Return Policy Exceptions:

As per Lidl return policy, there are few exceptions:

  • The product must be returned in its original condition, if it is damaged or has been altered in any way so you are not able to make a return of that product.
  • Lidl does not accept the return of used products.
  • The product return after 90 days will not be acknowledged. 

Lidl Return Policy without a receipt

You need to submit your receipt to make a return at Lidl. Lidl has a very straightforward return policy. If you fail to submit your receipt then you can’t make a return or exchange to Lidl. If you made a purchase from their website you need to print out the receipt to show it to the customer support department.  You can’t use proof of purchase to make a return, you must show the original receipt.

Lidl Faulty Returns Policy:

Lidl will provide you with a refund or exchange if you receive a faulty, damaged, or defective item. You should contact the customer service team as soon as you receive your order.

Lidl Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

DayOpening TimeClosing Time
Monday7:00 AM11:00 PM
Tuesday7:00 AM11:00 PM
Wednesday7:00 AM11:00 PM
Thursday7:00 AM11:00 PM
Friday7:00 AM11:00 PM
Saturday7:00 AM11:00 PM
Sunday11:00 AM5:00 PM

Lidl Contact Details:

You can call us at 0800 977 7766. You can visit Help Service.  For more queries visit the official website Lidl

Lidl Customer Service Hours:

Lidl customer service hours are 8:00 AM to 8:00 PM from Monday to Saturday. On Sunday the customer representative is available from 9:00 AM to 5:00 PM.

Lidl Social Media Handles:

FAQs:

You can return your product within 90 days of purchase. The product must be returned in its original condition along with its receipt. Lidl does not accept the return of used items.

You will receive your refund within 14 business days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit. To get a full refund the product must be returned in its original condition.

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. If you use the product and then want to return your product, Lidl will not accept your return.

No, Lidl does not accept the return of opened products. The product must be returned in its original condition as you have received.

There are the following products that cannot be returned at Lidl:

  • Gift cards
  • Alcohol
  • Lidl Surprise item
  • And national branded items.

No, you cannot make a return without a receipt to Lidl. They will not accept a return; you must submit the original receipt to make a successful return.

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