Ralph Lauren Return Policy

Ralph Lauren Return Policy 2024 | Detailed Process & Tricks

Ralph Lauren is committed to ensuring customer satisfaction and will gladly accept returns within 30 days of the original shipment date. The policy mandates that watches and fine jewelry must be returned within 10 days of their shipment.

The return should be accompanied by an original invoice or purchase receipt. The products should be presented in their original packaging, along with their price tag. The brand typically takes three weeks to process a customer’s return.

Details About Ralph Lauren Returns

Information Details 
Website Ralph Lauren 
Return time30 days
Return medium In-Store & Online 
Refund methodOriginal payment mode

Ralph Lauren Return Method

Ralph Lauren’s return policy simplifies returns, catering to its niche market, as it gladly accepts all returns. Ralph Lauren offers both in-store and online returns.

Ralph Lauren In-Store Return Policy

The Ralph Lauren return policy for in-store purchases can be simplified by starting the process online. To proceed, navigate to the store returns page and select your preferred payment method, then follow the prompts. In-store purchases can only be returned within 30 days of the purchase date. Ask the store representative to make a return smoother and easier. They will be happy to help you.


Online Returns

Orders purchased online or in-store must be returned within 30 days of purchase. To proceed, ensure you have your order number and zip code readily available. To initiate the return process, log in to your account. After completing the necessary steps, you will receive a prepaid shipping label

Once the return procedures are completed, you will receive an email notification about the same. Customers can reach customer care service at [email protected] or by calling 212-318-7000 for further inquiries.

Ralph Lauren Return Conditions

  • Orders purchased online or in-store must be returned within 30 days of purchase.
  • A limited-edition purchase can be returned within 7 days of its original purchase.
  • The tags and stickers on watches and fine jewelry must be intact for their return. The recipient is expected to receive a replacement within 10 days of the shipment
  • PayPal orders can only be replaced through online procedures.

Ralph Lauren Refund Policy

The refund will be processed using the original payment method. The refund will be issued within 15 days of receipt. The business days mentioned are for regular business operations, and weekends are not included in the expected return time.

If you choose to replace a faulty product, the new one will be sent to you once the returned one has been processed at the Ralph Lauren store. The estimated return period for Ralph Lauren products in-store will be processed immediately, and it is suggested to consider adding shipping time to the estimated period.

Ralph Lauren Exchange Policy

The exchange period is 4 business days and the exchange method is either by mail or in-store. Items can be exchanged as long as they are part of the same item. The brand offers product exchanges based on size and color, with the same price, provided the customer follows certain rules. 

  • Offers product exchange within 4 business days.
  • Includes free shipping.
  • Provides a free return label for new orders.
  • The exchange must be delivered within 14 days.
  • Excludes online, in-store, and pick-up purchases.
  • PayPal purchases are not eligible for exchange.

Exceptionss of Ralph Lauren Returns

Ralph Lauren only accepts certain items for exchange or return. The items mentioned are for return or exchange under any circumstances. 

  • Personalized Items 
  • Non-returnable due to customization
  • Gift boxes
  • Home lighting
  • Ralph’s Coffee Products

Ralph Lauren Gift Returns

Online gift transactions involve various methods. Visit Ralph Lauren’s official website and navigate to the returns and exchange section. To return a package, they will require an order number, email address, and zip code.

Ralph Lauren’s return policy primarily prohibits online gift exchange. To address such inquiries, customers must visit the boutique with a billing receipt and provide a return. In-store gift purchases will result in a refund, but personalized items cannot be returned.

Ralph Lauren Return Policy For Faulty Items

If you received an item that was damaged, incorrectly customized, or faulty, please contact Ralph Lauren’s customer service. They will collaborate with you to facilitate an exchange for an identical item

Order Cancellation Policy

To cancel an order, sign into your registered account and enter your order number, email, and billing zip code. If the cancel option is available, a button will appear on the order tracking page. Gift recipients can request a gift return through this link.

If there is a minor error in the shipping address, contact the carrier once the order has shipped and tracking information is available. If you forgot to add a promotion code or apply for a gift card, contact the support team.

Ralph Lauren Price Adjustment Policy

RalphLauren.com offers a 30-day reimbursement policy for price adjustments on their web store products. Customers can request credit or further details by contacting the company. Despite their efforts to ensure accurate pricing, pricing errors may occur. 

If a product is listed at an incorrect price due to a typographical error, Ralph Lauren reserves the right to refuse or cancel orders, regardless of confirmation or credit card charges. 

Ralph Lauren Delivery and Shipping Policy

Ralph Lauren offers various shipping methods, including Economy, Fast, 2-Business Day, 1-Business Day, Saturday, White Glove Delivery, and Same Day Delivery. 

  • Standard shipping arrives in 5 business days.
  • Fast Shipping arrives in 2-Business Day.

Orders containing fragrances, lighting, rugs, or orders greater than 30 units are not eligible for Fast, 2-business-day, or 1-business-day delivery. Personalized products ship within 1-3 business days.

White Glove items are shipped together and delivered to your home by appointment. Ralph Lauren Account members receive free shipping.

Ralph Lauren Contact Details

Ralph Lauren offers multiple phone numbers for customer service, including 1-888-475-7674, 1-877-476-5675, 1-212-318-7000, and 1-315-562-0208, making it convenient and accessible for their customers.

Social Media Handles


Ralph Lauren offers 30-day returns on original items, with store purchases accepted within 30 days. Perfect-condition watches and jewelry can be returned for free within 10 days.

Your refund will be issued within 15 days in the form of the original payment method you used initially.

Ralph Lauren products must be in perfect condition, unwashed, and tagged with original tags. Returns are refused. Customers should try products and exchange them if unfit.

Personalized items, gift boxes, home lighting, Ralph’s coffee products, furniture, and rugs cannot be returned to Ralph Lauren.

Customers can conveniently return items in-store as part of an online return, enabling them to conveniently return their online orders to Ralph Lauren locations.

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