Mejuri Return Policy 2026 | Can Customers Cancel an Order at Mejuri?
Mejuri return policy states a 30-day FREE return window for customers all over the United States, Canada, the United Kingdom, Australia, and Germany. Shipping and handling fees are non-refundable. Items must be in their original condition without signs of wear or damage
You will have to pay €20 as fees charged for returns shipped from the EU. A $30 is required as fees for other countries. The return shipping fees are usually deducted from the refunds. The return period starts from the day the package is delivered or picked up.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
5-10 Days
Shipping FEE
Non-refundable
Details of Mejuri Returns:
| Information | Details |
| Website | Mejuri |
| Return Period | 30 Days |
| Refund Period | 5 – 10 Business Days |
| Refund Method | Original Payment Method Store Credit |
| Exchange Period | 30 Days |
| Return Mediums | Online, In-Store |
| Contact | +1-855-496-1110 |
| contact@mejuri.com |
What is Mejuri Refund Policy?
If you returned your items in-store, your return will be processed on the same day. It may take 5 to 10 business days for the refund to appear on your end. For online orders, your return will take 7 business days to process after it is received at Mejuri’s warehouse. they will send you a confirmation email once your order is processed.
Mejuri Exchange Policy:
Mejuri offers a 30-day exchange policy for online and in-store purchases. You can swap items for a different size or color. Online exchanges require downloading a prepaid label and shipping the item within 7 days of initiation. In-store exchanges provide immediate size swaps. Bundles are excluded.
BOPIS (Buy Online, Pickup In-Store) items cannot be exchanged online. They require a visit to a retail location. All exchanged items must meet standard return conditions, including unworn status and original packaging.
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What are Mejuri Return Policy Conditions?
The following are the return conditions:
What are Mejuri Return Policy Exceptions?
The following list is of the return exceptions:
How Many Return Methods Offered by Mejuri?
These are the return methods for easy and flexible returns to Mejuri.
Mejuri Return Policy Online:
Online returns can be made online or in-store. Follow these steps to return products via mail:
In-Store Mejuri Return Policy:
You can use the Store Locator given to find the Mejuri store near you. You can bring your items in-store within 30 days from its purchase date to return. Securely pack your items and bring them to the store.
Make sure to bring an order confirmation email, order card, or gift receipt to the store. You will be offered store credit for the gift orders return. Talk to a store associate about your return items. They will help you with the process.
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Return Shipping Fees
Mejuri return shipping is free for customers in the US, Canada, UK, Australia, and Germany. International returns from the EU and other countries incur a fee deducted from the refund. Original shipping fees paid at checkout are non-refundable and separate from return costs.
| Country | Return Shipping Fees |
| United States | Free |
| Canada | Free |
| United Kingdom | Free |
| Australia | Free |
| Germany | Free |
| European Union (EU) | €20 |
| Rest of World | $30 |
Mejuri Delivery and Shipping Policy:
The original shipping fee you paid for your order is not eligible for a refund. It is deducted from the refundable amount. Orders from countries other than Germany, Australia, Canada, the UK, and US will have taxes and duties incurred. You are responsible for paying the fees. Mejuri will not waive or refund it even if the order is returned to them. Customers can find their country shipping and delivery information Here. This given shipping details only for US and Canada.
| Type of Shipping | Threshold | Price | Shipping Timeline |
|---|---|---|---|
| Standard | Order $75 and above | Free | 2-5 business days* |
| Standard | Order below $75 | $8 | 2-5 business days* |
| Express | – | $15 | 1-2 business days* |
| Same-day (Toronto only) | Must be placed before 1pm EST | $20 | Same-day delivery |
Mejuri Gift Return Policy: Â Â Â Â Â Â
Mejuri offer store credit for returning gift orders. Select the country in which the order was originally shipped to and you’ll have the option to select “Returning a gift”. An order number is required. Please note, orders must be returned in the same country which they were originally purchased in. Mejuri does not accept gift returns in european Union, Asia Pacific and all other countries.
Mejuri offers both digital and physical gift cards. The value of your Mejuri gift card never expires. You can add an amount of $25, $50, $100, $150, $200, $250, and $500 in your gift cards. The shipping applies to every purchase of the physical gift cards. The Mejuri gift cards are only redeemable in the currency they are issued in.
Mejuri Order Cancellation Policy:
You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click “Cancel Order”. If you don’t have an account, no worries, you can create one using the same email used to place the order.
Mejuri team works hard to get your order dispatched as quickly as possible, so they are unable to guarantee any cancellation requests or changes to your order past this window.
Mejuri Warranty and Guarantee:
Mejuri’s warranty offers to take care of your products for 2 years from the date of purchase if the material is damaged or there is any fault in the workmanship of the jewelry. This warranty does not cover lost items, any scratch that comes with any signs of daily wear and tear such as a bent ring or broken chain, improper storage or use of an item, and any changes to your product done by any other party except Mejuri.
Mejuri Faulty Returns Policy:
If you witness a fault or defect in your item, you need to contact Mejuri’s customer service team as quickly as possible and inform them about your issue. They will offer you a refund if you purchase online.
Mejuri Store Timings:
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Mejuri Contact Details:
You can contact the Customer Service team at contact@mejuri.com or text them at +1-855-496-1110.
Mejuri Customer Service Hours:
Customers can talk with mejuri officials form Monday – Friday: 3:00 AM – 9:00 PM EST Saturday – Sunday: 7:00 AM – 9:00 PM EST.
Social Media Handles:
FAQs:
What is Mejuri’s Return Policy?
Mejuri’s return policy states a 30-day FREE return policy for customers all over the United States, Canada, the United Kingdom, Australia, and Germany.
When will I receive my refund at Mejuri?
It may take 5 – 10 business days for the refund to appear on your end. For online orders, your return will take 7 business days
Can I cancel my order at Mejuri?
Mejuri’s team works very quickly to dispatch your order as quickly as they can. This is the reason they are unable to guarantee any cancellation requests or any changes to your order.
How long do I have to mail an exchange?
You have 7 days. Exchanged items must be put in the mail within 7 days of initiating the request. This applies even if the request is made within the 30-day return window.
Can I return a single item from a set?
No. Sets must be returned as a complete set. Individual items from a set are not eligible for refund, store credit, or exchange. The entire set must be shipped back together.
Conclusion:
Mejuri offers a straightforward return and exchange policy, providing customers with 30 days to return or exchange items, depending on where the purchase was made. Items must be in their original condition, and certain items like engraved products or final sale items are not eligible for returns. For exchanges, customers in Canada can process them online, while in-store exchanges are available for all customers. Returns are processed within 7 business days, and refunds are issued accordingly.
For those returning items, it’s important to follow the guidelines carefully to ensure a smooth process. If you’re unsure about the steps, Mejuri’s customer service is ready to assist you via email for any questions or concerns.
