Forever 21 Return Policy 2024 | All Methods Explained
According to Forever 21 Return policy: You can return your in-store purchases within 30 days of purchase. You should have the original receipt for the return. You must return your items to the original country of purchase. The refunds will be issued in the original payment method. International online purchases are not acceptable to return at physical stores.
Forever 21 Return Policy for Online Purchase
Forever 21 return policy allows its customers to return their online purchases within 30 days of the date of shipping. You can return your online purchase by mail or in-store returns and get the refund in the original payment method. A barcode is given in your order confirmation email, which specifies the last day of return, and you can use it to make easy returns by mail or to Forever 21 stores.
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Details About Forever 21 Returns
| Information | Details |
| Website | Forever 21 |
| Return Period | 30 Days |
| Refund Period | 2 Billing Cycles |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | In-store, Mail |
| Chat Hours | Monday-Saturday: 5:00 AM – 9:00 PM PST Sunday: 5:00 AM – 7:00 PM PST |
| Phone Support | US: 1-888-494-3837 International: 1-213-463-9173 |
| Call Hours | Monday-Saturday: 5:00 AM – 9:00 PM PST Sunday: 5:00 AM – 7:00 PM PST |
Forever 21 In-Store Return Conditions
The following are the return conditions for in-store returns:
Forever 21 In-Store Return Exceptions
The items mentioned below cannot be returned or exchanged.
Methods to Return In-Store Purchases at Forever 21
In-store purchases can only be returned to Forever 21 stores. You can bring your item to the store you purchased it from, along with the original receipt. The items must have all their tags intact. The refunds will be issued in the original payment method.
Forever 21 Online Return Conditions
The following are the Forever 21 return policy conditions for online returns:
Methods to Return Online Purchases at Forever 21
Forever 21 offers its customers two options for returning the items purchased online. Follow the steps given below to return your items.
Online
To return your items online, you will have to follow the following steps:
OR
Address
Forever 21, ATTN: ONLINE RETURNS , 4323 Indian Ave Perris, CA 92571
In-Store
To return your online purchase to any Forever 21 store in the United States, you must bring your packing slip or the order confirmation email, including the invoice and returned items. You must bring the payment method you used while purchasing the item.
Forever 21 Online Refund Policy
If you return to your online store, your refund will be made to the original payment method. The balance takes 1-2 billing cycles to be credited to your account.
Purchases made with a store credit, gift card, or e-gift card will be refunded on the card initially used. The shipping fee is not refunded unless a damaged item is delivered. Refunds will not be accepted if you do not have the order confirmation email or packing slip.
Forever 21 Refund Policy for In-Store
Refunds will be issued to you within 30 days of purchase. The refunds will be issued in the original payment method. You will not be issued a refund if you do not have a receipt for it.
Forever 21 Exchange Policy
You can exchange the item for another item within 30 days. Exchanges without packing slips or order confirmation emails will not be made for online purchases. Exchanges without the original receipt will not be made for in-store purchases. You can exchange your online purchase only at Forever 21 stores. The exchanged items must not be worn, damaged, or washed.
Forever 21 Return Policy for Gift Card
You cannot transfer or purchase another gift card with your Gift Cards. The gift cards cannot be returned or exchanged in case of loss or theft. Forever 21 Gift cards cannot be redeemed for cash. If you have the original receipt, you can replace your gift cards.
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Forever 21 Delivery and Shipping Policy
Forever 21 provides free shipping. When you are about to check out, select Standard Shipping for free shipping.
| Shipping Method | Delivery Timeframe | Cost |
|---|---|---|
| Standard Ground | 1-7 business days | Free (for orders above $50), $6.95 (for orders below $50) |
| Express | 2-3 business days | $14.95 |
| Next Day | 1-2 business days | $24.95 |
| U.S. Territories | 5-13 business days | Cost may vary |
Forever 21 Returns without Receipt
You cannot return your item without a receipt to Forever 21. In-store returns without the original receipt and online purchases without a packing slip or confirmation email will not be acceptable.
Forever 21 Holiday Return Policy
According to the Forever 21 Return Policy (Holiday), if you purchase an item between November 13 and January 12, you can exchange and return the item within 60 days of the purchase or ship date.
Forever 21 Order Cancellation Policy
Forever 21 wants to make the delivery of your order quick, so they don’t provide the option to cancel or modify the order after you have placed it. But Forever 21 provides a return option, so you can receive the item and return it for a refund or exchange.
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Return Faulty Items at Forever 21
Damaged, faulty, or defective items can be returned through mail and in-store. Order receipt, packing slip, and confirmation email are required when returning the damaged item. Mail exchanges are only eligible for defective items. Make sure to return the defective item within 30 days.
Forever 21 Customer Service Hours
You can chat online or call Customer Service of Forever 21 in following hours.
| Day | Chat Online & Call Availability (PST) |
|---|---|
| Monday | 5:00 AM – 9:00 PM |
| Tuesday | 5:00 AM – 9:00 PM |
| Wednesday | 5:00 AM – 9:00 PM |
| Thursday | 5:00 AM – 9:00 PM |
| Friday | 5:00 AM – 9:00 PM |
| Saturday | 5:00 AM – 9:00 PM |
| Sunday | 5:00 AM – 7:00 PM |
Forever 21 Contact Details
You can contact United States (U.S.) customer service at 1-888-494-3837, and international customers can call 1-213-463-9173.
