pretty little thing Return Policy

Pretty Little Things Return Policy 2024 | 28 Days Easy Window

Discover the ins and outs of Pretty Little Things return policy 28-days. From guidelines to exceptions, get all the details you need for hassle-free returns.

Pretty Little Things Return Policy:

The Pretty Little Thing policy requires customers to return items within 28 days of order processing for refund or exchange. Items must be unworn, unwashed, with intact tags, and not used outside, and requests a refund or exchange within 28 days of order processing. The brand’s popularity has led to an increase in customers seeking the Pretty Little Thing return policy, which is detailed in this article.

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Details about Pretty Little Things Returns

Information Details 
Website Pretty Little Things 
Return time28 days
Return medium Via mail 
Exchange NA
Refund method Original mode of  payment 
Contact +44 161 713 3371

Pretty Little Things Online Return Method:

To return an item from the Pretty Little Thing online store, simply log in to their website and navigate to their returns portal. If possible, repack the items in their original packaging, ensuring that the packaging is still waterproof. It is crucial to ensure that tags and labels are still securely attached.

Pretty Little Things Returns

Customers can create a shipping label from the returns portal and send it to a local shipping provider like USPS for delivery. The site does not specify if the returns portal produces a barcode for shipping locations to print labels for customers. The return will be confirmed and sent to you.

Note: Pretty Little Thing does not cover the cost of return shipping. The return label serves to provide the correct address and an easy tracking method. The cost of shipping your items back will be the responsibility of you.

Also Read: NA-KD Return Policy

Pretty Little Things Exchange Policy:

Pretty Little Thing does not currently provide an exchange policy to its customers. The website offers a convenient method for customers to return and reorder their items. Pretty Little Thing provides an exchange policy, but it may not function as expected.

To initiate a return process instead of indicating the desired item during the exchange process, you should do so. You can either wait for a refund and proceed with your order, or proceed with a new one. The advantage of this process is that you can conveniently return to the website to place an order without having to navigate through a different system.

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Pretty little Things Refund Policy:

The policy is quite straightforward. The package should include a packing slip, shipping label, and items within a waterproof and sealed parcel. Refunds will be credited back to the card they were paid from. For more queries, please contact the Pretty Little Things Customer service department.

Pretty little Things Return Policy without receipt:

As a customer, you will have created an account on their website, which will store the items you have ordered. Printing a shipping label with a packing flip should suffice for Pretty Little Thing and proof of purchase. As it is an online retail store, there is no need to provide a paper receipt. You can make a return without a receipt also by just showing the order confirmation email.

Pretty little Things Return Policy for faulty items:

Pretty Little Thing handles defective products differently. PLT is requesting a photo of the defective product and the order number we used during the order process. The website lacks clarity on the next steps for a defective product.

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Exceptions of Pretty Little Things Return Policy:

  • Beauty products and accessories are non-refundable.
  • Grooming products and swimwear are non-returnable, and swimwear comes with a hygiene seal to indicate if it’s been tried on.
  • Purchase from Pretty Little Thing with care to avoid issues with non-returnable items.

Pretty Little Things Return Policy after 28 days:

The company’s return policy states 28 days, but it’s possible to inquire about leniency for specific cases and items. Few individuals discussed the leniency of the Pretty Little Thing return policy. The return policy is straightforward regarding the number of days and the necessary conditioning for the item.

To return an item outside of their time period and quality requirements, it is recommended to contact PLT. They may collaborate with you to ensure customer satisfaction.

Pretty Little Things Order cancelation Policy:

We will initiate the processing of your order promptly to ensure your new item is delivered promptly. Once your order has been placed, you are unable to cancel or edit it. If you were unable to cancel your product, you can return them within 28 days of purchase.

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Pretty Little Things Return Conditions:

  • If the product was not in its original condition, Pretty Little Things will not accept your product.
  • Product must be unused and undamaged.
  • Pretty Little Things does not accept the return if the product has no sale tags.
  • The item should be in resalable condition.
  • The product must be returned within 28 days of purchase.

Pretty Little Things Delivery and Exchange Policy:

  • UK Saver Delivery offers 3 working days for orders placed before 11PM Monday – Saturday for a price of £3.99. 
  • UK Next Day Delivery is available for next working day orders placed before 11PM on Sundays and Fridays and 9PM on Saturdays.
  • Delivery is available up to 10 days in advance, with a choice of delivery day, and costs £8.99, excluding next day delivery and postcode restrictions.
  • Click & Collect offers a free delivery service for orders placed before 11PM Monday – Saturday, with a delivery time of 3 working days.
  • PLT Royalty Delivery & Free Returns offer next working day delivery for orders placed before 11PM on Sundays and Fridays and 9PM on Saturdays for £9.99.
  • Orders placed before 11PM on Sunday – Friday will be available for collection on Monday, with UK Next Day Click and Collect available for £5.99.
  • Standard International shipping takes 10 working days, excluding weekends, and costs £7.99.

Estimated shipping times include warehouse processing time and are calculated from order placement date. You may receive a next-day delivery dispatch email as late as 12:30 am on the expected delivery day.

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PLT contact Details:

The Pretty Little Thing customer service can be reached at +44 161 713 3371, via email, or through their Help Center.

[email protected] ships worldwide, but certain restrictions apply to orders from specific countries, as detailed on the Delivery Information page.

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What is the Pretty Little Things Return Policy?

Pretty Little Things allows you to return most of the items within 28 days of purchase. The product must be returned in its original condition.

Can I return used products at Pretty Little Things?

No, Pretty Little Things does not accept the return of used products. The product must be returned in its resalable condition and unused.

Do Pretty Little Things Offer Free Returns?

The company provides free returns for UK consumers, but proof of postage is required in case of product loss during transit.

Can I Track My Return With Pretty Little Thing?

Pretty Little Thing promises to notify customers of returns, but their website does not specify if they provide information on the status and progress of the return process.

In how many days can I get a refund?

The refund process typically takes 3-5 days, and if you don’t receive it within 2 weeks, it’s recommended to contact the company to investigate.


Understanding Pretty Little Things’ 28-day return policy is essential for a seamless shopping experience. By adhering to their guidelines and exceptions, you can shop with confidence, knowing that returns are an option. Whether you’re eyeing that perfect dress or the latest fashion trends, this return policy ensures your peace of mind. So, shop away and rest easy, knowing you’re covered by Pretty Little Things’ customer-friendly return policy.

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