roman Return Policy

Roman Return Policy 2024 – 60 Days Returns | Exchange & Refund Details

Discover Roman return policy, offering 60 days for returns and exchanges. Learn about refund procedures, exceptions, and contact information. Shop confidently with Roman.

What is Roman Return Policy?

If you are unsatisfied with your purchase or get the wrong size from Roman, you can easily return it. You can return a Roman item within a 60 days return window from the date of purchase or delivery. You will have to pay a returning shipping fee. It will be deducted from your refund.

You can return our items using an online returns portal. All the tags and labels must be intact with the product. Those products will be eligible for return that would be in good and sellable condition.

Details of Roman Returns

Website Roman 
Return time60 days
Return mediumIn Store & Online 
Exchange period 60 days
Contact 44 121 636 0701

What is the Roman Return Policy without Receipt?

Some proof of purchase is required to make a return at Roman. If you want to get a refund you must submit a proof of purchase so they can easily verify your purchase. If you purchase from their website you can use that confirmation mail as a proof of purchase. If you made a payment using cash and there are no identifiable records of that specific transaction then you are not allowed to make a return or exchange.

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Methods to Return at Roman

To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Roman return policy methods for their customers for easy and flexible returns.

Roman in- Store return policy

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. You are not allowed to return online purchases to the store. 

Online Return Policy at Roman

Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage. Go to the website and follow given prompts to make a return. £3 will be deducted from your refund if you return your product by post. Remember that it also applies to your Klarna orders.

Roman Returns

Roman Return Policy Conditions

  • If the product was not in its original condition, Roman will not accept your product.
  • Product must be unused and undamaged.
  • You are required to make a return within 60 days of purchase.

What is Roman Delivery and shipping policy?

Roman offers two delivery methods for their customers. You can choose one of them that is suitable to you.

Roman offers standard delivery. It may take 3 to 5 working days to deliver your order. There is no delivery fee. You can get this without any cost.

Another delivery policy that is delivered by the Roman is next- day delivery. You will have to pay £3.99. You will get a next day delivery if you place your order before midnight. If your order value is above £85, you will get this service without any charges.

What is the Refund Policy at Roman?

After receiving your product, Roman initiates your refund process and then verifies that either you are eligible for refund or not. You will receive a confirmation once your refund has been processed. Normal time period for the refund process is about 14 business days. Refunds will take place in the original method of payment you used initially.

If 15 days have passed and still you don’t get your refund, you need to contact your respective bank. For more queries, please contact our customer support department. They will help you to issue a refund, if you’re eligible. 

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What is Roman Exchange Policy?

To facilitate a smooth exchange process, please be sure to return to the Roman mainline store that works in your purchase currency. When exchanging items please bring your receipt. You will get an exchange for different sizes of the same item. Unfortunately, we will not allow you to exchange your product with another product.

To qualify for an exchange, please return your items in their original condition, unworn and unused, with all tags, labels and packaging, exactly as you received them. Please note that the exchange must be made within 28 days of the original purchase to be eligible for the transaction.

What are Roman Return Policy Exceptions?

There following products that are not under the Roman’s Standard return policy condition. You are not allowed to make a return of these products:

  • Sale items
  • Customized orders
  • Altered apparel
  • Gowns
  • Jewelry
  • Scarves
  • Swimwear
  • Shoes
  • Handbags & Clutches

Roman Return Policy for Gift Card

While making a return at Roman you can choose to get a Roman Gift card instead of refund. The initial procedure is the same as the general return method. You can get their gift cards from their stores as well as from the website.

To gift a product directly, you will have the option to add a personal gift message and exclude the price from the order invoice at checkout. If you have lost or stolen the gift card then your company is not responsible to redeem your cash or card.

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Roman Store Hours

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Roman in the UK are 9:00 AM to 5:30 PM from Monday to Saturday. On Sunday the store hours are 11:00 AM to 3:00 PM.

Contact Details

You can call at 44 121 636 0701. Send an email at [email protected]. To get instant responses you can take advantage of Live Chat.

Roman Customer Service Hours

Our customer Service team is available between 8:30 AM to 5:00 PM from Monday to Friday.

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In how many days can I make a return?

Customers have 60 days to make a return at a store or online. Product must be in its original condition and all tags must be intact with the product. The return product must be in good and sellable condition.

In how many days can I receive a refund at Roman?

Refunds may complete about 7-14 business days. Refunds will be issued in the original payment method, so refund time depends on your bank account.

Can I return used products to Roman?

No, you are not eligible to return used products or if the product has no tags. 

Can I return damaged products?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

How much are the shipping charges at Roman?

Customers will have to pay £3 for using the return shipping label.

What are the non-returnable products at Roman?

Roman does not accept the return of final sale item, personalized product, damaged product unless it is received by the company.


In summary, Roman offers a 60-day return policy for their products, both in-store and online. To qualify for a refund or exchange, items must be in their original, unused, and undamaged condition with all tags intact. Exceptions to this policy include final sale items, personalized products, and certain categories like jewelry and swimwear. Refunds typically take 7-14 business days and are issued in the original payment method.

Roman provides two delivery options: standard (free) and next-day (£3.99, waived for orders above £85). Proof of purchase is required for returns, and used or damaged products are generally not eligible unless received in such condition. Customer support is available through phone, email, or live chat during specified hours.

In essence, Roman’s return policy aims to ensure customer satisfaction and flexibility, while their clear guidelines help streamline the process for a smoother shopping experience.

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