Boohoo Return Policy

Boohoo Return Policy 2023 | Get the Most From Your Returns

Uncover the key details of Boohoo return policy and ensure a smooth shopping experience. Read our in-depth insights now.

What is Boohoo Return Policy?

Boohoo provides a return policy for all U.S. customers within 28 days of purchase. To be eligible for a return, all items must be in new and used condition. The online store strongly encourages customers to return items in their original packaging whenever possible. Residents of the EEA have 14 days to cancel their contract under the Consumer Contract Regulations after receiving all ordered items. Continue reading to learn about excluded items, online return procedures, and refund details.

Information Details 
Return time 28 days
Return medium Via mail 
Exchange NA 
Refund method Original payment method 
Contact emailing at [email protected]
Boohoo Return Policy

What is Boohoo Return Policy Condition?

  • Pierced jewelry can be returned if the packaging has not been opened.
  • Underwear and swimwear must have a seal, and if removed, they are not eligible for return.
  • The product must be returned unworn and unwashed, with all original tags attached, and have a 28-day return policy.

Boohoo Return Method:

The company provides a 28-day return window for its customers in the European Economic Area. You have a reasonable time to assess your satisfaction with your purchase. Before returning items, they must be unworn and unwashed, and have all their tags attached.

The only method for returning an item via mail is through the provided method. To return a product, you must obtain a return label from them, which can be obtained through two methods. Boohoo’s online return policy is the only method for item returns as it does not have any offline stores.

Repack items in new-like condition with all original tags attached, as they are the cause of the issue.

Visit the return portal and specify the item you wish to return and the reason for doing so.

Once you request a return, they will send you a Boohoo returns label. The refund will incur a $4 shipping fee. The parcel is being tracked as it moves to their US inventory in New York.

Choose your preferred mail carrier, post your return, and maintain proof of postage. Once your parcel reaches Boohoo, you will receive an email confirmation.

Boohoo’s return policy allows them to deny refunds for product tempers, as items will be inspected first. The refund process will be initiated within three days for a successful return.

It is crucial to stay informed about the status of return tracking.

What is Boohoo Refund Policy?

In the absence of exchanges, the only viable option is to return an item for a full refund. Boohoo’s return policy mandates a $4 shipping cost from refunds for shipping the return to Boohoo’s New York hub. Once your return is received by Boohoo, they will conduct a thorough inspection of the items. The company will refund the item within three days of its arrival at their warehouse if everything is satisfactory.

The refund may take up to 7 days to appear in your account, depending on your bank’s processing time. The refunds will be issued in the form of the original payment method. To get a refund, your product must be returned in its original condition in which you have received. The refund will be credited to your account within 7 working days of receiving your return, if you paid with the gift card.

What is Boohoo Exchange policy?

The Boohoo exchange policy explicitly states that the company does not offer exchanges, but only refunds and replacements. There is no exchange policy at Boohoo.  Customers will have to follow the Boohoo return policy if they want to exchange the product. Mail the item back to the Boohoo store, wait until your product is confirmed by Boohoo And you get confirmation email. It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will be deducted from the customer’s account. If you need more assistance, contact Boohoo’s customer service department.

What is Boohoo Return Policy Exception?

Boohoo offers a limited number of exceptions for returns and refunds. The standard 28-day Boohoo return policy in the USA is straightforward. Before requesting a return to Boohoo, it is essential to consider the following factors.

  • Boohoo does not offer returns for pierced jewelry and cosmetics.
  • The hygiene seal must be in place for the successful return of swimwear and lingerie.
  • The product in its original packaging, if possible.

What is Boohoo Return Policy for Faulty items?

The Boohoo return policy covers returns for incorrect or faulty products upon delivery. You have 30 days to report the issue to Boohoo customer support. Boohoo customer support can be contacted via their Help page or by tweeting to @boohoo_cshelp, providing your order number and the issue. Their customer service agents will promptly investigate and resolve the issue to the best of their ability. After 14 days, if your product is found to be defective, we may request evidence, such as defect images, before refunding the price and delivery costs.

What is Boohoo Order Cancellation Policy?

We are promptly addressing your order as we understand the urgency of your need for it. We regret to inform you that we are unable to make any changes as the item is already being processed at the warehouse in mere seconds. To proceed, you must either place a new order or return any unneeded items.

What is Boohoo Gift Card Policy?

Boohoo offers e-gift cards and physical gift cards in selected stores. By purchasing, using, or accepting a gift card, you agree to enter into a contract with Boohoo and be bound by their Terms and Conditions, Privacy Policy, and website Terms. The company is a limited company registered in England and Wales under company number 05723154 and VAT number 185 4874 61. Gift Cards are managed by Jigsaw Business Solutions Ltd and may be used by third parties. 

Your Gift Card is for online purchases at in the UK, subject to website Terms and Conditions, Terms of Use, and Privacy Policy. It cannot be used for affiliate brands or higher-priced items, with remaining balance updated after each transaction.

The day of activation refers to the delivery of the e-gift card or purchase of the card, with an expiry date of 12 months for digital GBP eGifts.

Boohoo Contact Details:

To contact, send an email to [email protected] and use our UK VAT number 185 4874 61.

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Can I Return Clothes After Washing?

Boohoo inspects all returns at their warehouse and refuses to accept returns on worn or washed items. If uncertain, do not wash or remove labels.

Does Boohoo have an extended holiday return policy?

As of January 2022, does not offer an extended return policy for holidays.

Does The Boohoo Refund Delivery Charges?

The offer is valid if all items from the order are returned and the contract is canceled within 14 days.

Does Boohoo Have Free Returns?

They do, and you can access their return label portal for more information.

In how many days can I get a refund?

Your refund will be issued within 7 to 10 working days in the form of the original payment method.


Understanding the Boohoo Return Policy is essential for any savvy shopper. With a 28-day return window, specific conditions for certain items, and a transparent refund process, Boohoo ensures that your shopping experience is as seamless as possible.

Whether you’re contemplating returning an item, need to report a faulty product, or simply want to make the most of your purchases, our comprehensive guide has provided you with the knowledge you need. By following the guidelines and recommendations laid out, you can shop confidently and take full advantage of Boohoo’s customer-friendly return policy.

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