Sally Beauty Return Policy 2024 | Everything You Need to Know

The return policy is a crucial component of a business that is essential for its successful operation. Sally Beauty offers a 30-day return policy for products purchased from local stores or their website. Purchase and return windows vary for online purchases (30 days via mail or at any U.S. store) and in-store purchases (60 days) within the U.S.

To return a product after 30 or 60 days, it must have a 1-year warranty. The product must be unused, unwashed and undamaged. If your product is not in its original condition then your request will be rejected.

Details of Sally Beauty Return Policy:

Information Details 
Website Sally Beauty
Return medium In store & Online 
Refund modeOriginal Payment mode
Exchange period14 days
Email[email protected]
Sally Beauty Returns

Sally Beauty Return Policy Conditions:

  • The product must be returned in its original condition.
  • The product must be returned with all its accessories that come at the time of the purchase.
  • The product must be returned in its original packaging and along with the receipt.
  • To return a product to Sally Beauty, it is necessary to provide all necessary paperwork, instruction manuals, and warranty cards.
  • To return a product to Sally Beauty, it must be accompanied by any promotional products it came with.

Sally Beauty Return Method:

Sally Beauty provides two ways to return the product i.e. In Store or Online Return.

Sally Beauty Return Policy In Store:

To return your Sally Beauty items, follow these instructions at the store: first you need to locate the Sally Beauty store near you. To locate the store, use the store locator on their official website. You just need to bring back the product to the store.

Remember that, the product must be returned in its resalable condition along with the receipt or proof of purchase. Go to the help desk and tell them that you want to return. They will fully help you to return your purchase.

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Sally Beauty Return Policy Online:

The instructions for returning online purchased items to the fulfillment center are as follows:

  • Visit Sally Beauty official Webpage.
  • Go to the order section.
  • Provide them necessary details like order number, email address, phone number and ZIP code.
  • Follow the prompt, select the product you want to return. Provide them a valid reason why you want to return.
  • Print the return shipping label and don’t forget to attach them on the top of the package. 
  • Make sure that the product must be returned in its original packaging along with the return shipping label.
  • Drop off your package at the nearest courier location.

Sally Beauty Return Policy For Faulty Items:

Sally Beauty ensures that its customers receive no damaged or defective appliances intentionally. If by mistake you received the damaged or defective product then you need to contact the customer service department as soon as possible. After 60 days, if you wish to return the product due to fault then only the warranted product can be returned. To submit an invoice and other necessary documents, you must also provide bank statements.

They can only replace malfunctioning appliances, and if they’re working properly, they’ll be returned to the customer. However, items shipped to the fulfilment center with return exceptions cannot be returned to the customer, and they won’t receive a refund or credit.

Sally Beauty Return Policy Exception:

  • Orders made through PayPal can be returned to Sally Beauty fulfillment center.
  • Items are exclusively available online and can be returned to the fulfillment center.
  • Returns to the fulfillment center require prior approval for furniture and salon equipment.
  • You are not allowed to return promotional items.

Sally Beauty Exchange Policy:

Sally Beauty offers a simple and efficient process for exchanging an item purchased. Sally Beauty offers easy returns or exchanges for unwanted items, whether the purchase was incorrect or did not meet expectations. Sally Beauty provides online exchanges within 14 days of receipt for items purchased online.

To be eligible for an exchange, products must be returned unopened, unused, and in their original packaging. Unused items can be exchanged for another product or a store credit may be issued, depending on availability. Customers must provide proof of purchase, such as a receipt or order number, to receive a refund or exchange in-store.

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Sally Beauty Refund Policy:

If you choose to return your item to Sally Beauty for a refund, it will be processed using the original payment method. If your product is not found according to their return policy requirement then you are unable to get a refund. If you return the product via mail then shipping charges will not be refunded. Return shipping charges will not be deducted if the item was incorrect, damaged, or defective.

Sally Beauty Gift Card Policy:

You can return gift purchases. If you return the product that you paid with the gift card, then your refund will be issued in the form of the gift card or store credit. If you have lost or stolen the gift card then they can not be replaced or redeemed. The Gift Card can be used multiple times until its value is depleted, but Sally Beauty is not liable for its use without your knowledge. Sally Beauty gift cards do not have expiration dates or fees.

Sally Beauty Order Cancellation Policy:

Unfortunately, Sally beauty does not allow you to cancel or change your order once it has been placed. Once your order is placed, they are unable to remove, add, or make any changes to the products. If you contact the customer service department immediately, then there may be a chance that you can cancel your order. If you are unable to cancel your order, you need not to worry you still have the return option. 

What Products Sally Beauty is offering?

Sally Beauty is a prominent beauty retailer that provides a diverse array of products and services to its customers. Sally Beauty is a renowned beauty supply store that provides a wide range of high-quality products to its customers. Sally Beauty offers a wide range of hair care, cosmetics, nail supplies, and tanning products.

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Contact Details:

Contact them at 1-866-234-9442, Monday-Friday, 8:00 AM-9:00 PM CST, Saturdays & Sundays, 9:00 AM-6:00 PM CST.

Social Media Handles:


In how many days can I make a return?

 Purchase and return windows vary for online purchases (30 days via mail or at any U.S. store) and in-store purchases (60 days) within the U.S.

When will I receive my refund?

The refund processing time can be extended up to 21 days from the date of receiving the returned products.

What are the non-returnable products?

Sally Beauty does not accept returns for hair extensions, body jewelry, piercing implements, fashion earrings, or clippers, blades, and trimmers.

Can I return used products to Sally Beauty?

You are allowed to return the  purchase if they are unused, and are returned in original packaging and receipt.

What is the Sally Beauty Return Policy for electrical items?

Electrical items having a minimum 1-year warranty and a 60-day return period.

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