Zumiez Return Policy

Zumiez Return Policy 2024 | Easy Returns even without Receipt

“Skate with Confidence: Zumiez Return Policy, Tailored for Your Satisfaction!”

Zumiez gives top priority to their customers, if you are not satisfied with the purchase then Zumiez offers a relaxed and user-friendly return policy. You are allowed to return their product at Zumiez if for whatever reason, you are not happy with the purchase. You may return your item within 30 days of purchase.

The product must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Zumiez. All the tags must be intact with the product.

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Details about Zumiez Returns

Return time30 days
Return  methodIn Store and Online
Exchange period30 days 
Refund period3 to 5 business days
Contact 1 877 828 6929
Zumiez Returns

Zumiez Return Policy Methods:

Zumiez offers two different methods for return and exchange. You can either make a return at their store or mail your order back to Zumiez. Both methods are explained in detail in this article.

Zumiez In-Store Returns:

To get your refund instantly, this is the best and fast way to return your product. To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.

The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product. 

Zumiez Online Return Policy:

You can only return online products via mail. Zumiez online return is not free, you have to pay return shipping charges before sending the orders back to Zumiez. Follow the given instruction to return your product via mail.

  • Visit the Zumiez official website.
  • Then you need to fill out the Return Form.
  •  Provide details about your product order number, name, email to get confirmation email that includes tracking number.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • Pack the product properly in the box and affix the return label on the top of the box.
  • Send the back to Zumiez at the given address:


ATTN: Returns, 1346 Railroad St. Ste 101, Corona, CA 92882-1840

Your refund process will be started when Zumiez receives your order in their warehouse and approves your return. When the verification process is completed they will send you a confirmation email.

Zumiez Return Policy

Zumiez Refund Policy:

Make sure that your product must be in its original condition and eligible to return. After receiving your product, Zumiez initiates your refund process and then verifies that either you are eligible for refund or not. Your refund will be issued within 3 to 5 business days. If you make in- store returns, your refund will be issued in the following ways.

  • If you made a payment at the time of purchase with Credit card or cash then your refund will be issued in the same form of payment method.
  • If you paid with a debit card then you will receive a cash refund.
  • If you use PayPal then you will be able to get a refund in the form of a gift card.

If you want to get your refund on your PayPal account, you should return the items by mail.

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Zumiez Return Policy without a Receipt:

If you don’t have a receipt Zumiez has a right to deny or refuse your return. As the Zumiez return policy is quite generous and they allow you to return your product without a receipt. But it depends on the store manager’s choice whether he/she offers you a gift card or allows you to return your product for the lowest selling price of the product.

The return product must comply with the Zumiez Return policy. For more queries, you can contact the Zumiez customer support team.

Zumiez Exchange Policy:

Zumiez allows you to exchange your product in two ways. You can choose which one is easy for you. You must exchange your product within 30 days of purchase. The Zumiez exchange policy is the same as the Zumiez standard return policy. If there is no store near you Zumiez allows you to exchange your product in two ways.

  • Standard Exchange 
  • Express exchange

Standard Exchange Policy:

According to Zumiez standard exchange policy, you can leave the entire exchange process on Zumiez by noting down the new item order number in return or exchange form. Once your return package reaches Zumiez warehouse they will ship your desired product. If your exchange product is out of stock then they will give you a refund.

Express Exchange Policy:

As products sell out very fast. You will need to quickly order a new replacement of your desired product and return your previous product in exchange/ return form. Once your order is received by Zumiez they will issue your refund with the shipping charges of your new order.

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Zumiez Return Policy Conditions:

There are following conditions that must be fulfilled if you want to return your product at Zumiez:

  • The product must be returned in its original condition.
  • The product must be sealed, undamaged or unworn.
  • You must submit the proof of purchase with the product to make a return.
  • All tags must be intact with the product.

Zumiez store timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of the Zumiez in the US are 10:00 AM to 9:00 PM from Monday to Saturday timings. Sunday timings are 10:00 AM to 6:00 PM.

Zumiez contact Details:

You can contact Zumiez at 1 877 828 6929. You can also send an email at [email protected]

Zumiez Customer Service Hours:

Our customer representative is available from 6:00 AM to 5:00 PM PST from Monday to Friday. On Saturday you can contact us between 8:00 AM to 2:00 PM PST. Sunday Closed.

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Zumiez allows its customers to return their product within 30 days of purchase. You can return your product in-store or via mail. The product must be returned in its original condition.

Your refund will be issued within 3 to 5 business days. The product must be returned in its new condition to get a refund.

If you make a return your product must be in its original condition. If you have used heavily then you can’t make a return to Zumiez.

As per Zumiez Return Policy, if you received a faulty or damaged product contact our customer support department. They will help you to make a return in that case, shipping fee and other handling charges will be borne by the company.

Yes or no. It depends on the store manager whether he/she approves your return or not.
If you have lost the receipt then you will have to present a valid photo ID for authentication. You will only get store credit if you make a return without a receipt.

Yes, items purchased from the Zumiez website can be returned to the Zumiez store. You need to provide an order confirmation email, packing slip, shipping label or receipt.

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