Culture Kings Return Policy Explained | Complete Process and Tips
Culture Kings, a go-to destination for streetwear enthusiasts, offers a flexible 30-day return policy designed to meet customer needs while ensuring practicality. Whether you’ve had a change of heart or received a product that isn’t up to standard, you have 30 days from the date of delivery to start the return process. To avoid missing this window, it’s always a good idea to initiate your return as soon as possible.
Returns at Culture Kings are straightforward, with both online and in-store options. For online orders, you’ll need to follow specific return steps through their website, while in-store returns require proof of purchase and adherence to the original condition guidelines. Familiarizing yourself with these processes can save you time and make your return hassle-free.
Overview
Information | Details |
---|---|
Website | Culture Kings |
Return Time | 30 days from the date of delivery |
Return Medium | Online and in-store |
Exchange Medium | Online and in-store |
Refund Method | Original payment method |
Contact | Australia 1300 254 647 New Zealand 0508 254 647 UNITED STATES +1 424-372-8454 International +61 7 3345 0511 |
Email Support | [email protected] |
Return Timeframe
Customers have 30 days from the date of receiving their order to initiate a return, providing ample time to decide if an item meets their expectations. Returns can be processed conveniently either online or in-store, depending on what suits your preference and location.
Conditions for Returns
For a return to be accepted, the product must meet specific criteria:

Items Not Eligible for Returns
Certain items cannot be returned due to hygiene and safety concerns or policy restrictions, including:
Culture Kings Return Policy Methods
Returning an item to Culture Kings is a simple process, with options for both online and in-store returns. Each method has specific steps to follow, ensuring a hassle-free experience. Understanding these steps can help you process your return quickly and efficiently.
Online Returns
In-Store Returns

Refunds
Refunds are processed to the original payment method after the returned item is inspected and approved. It may take a few business days for the refund to appear in your account, depending on your payment provider. Ensure all return conditions are met to avoid delays in refund processing.
Instant Refunds
Returns Without Receipt
Culture Kings generally requires proof of purchase, such as a receipt or order confirmation, for processing returns. However, in some cases, they may accept returns without a receipt at their discretion. The item must meet all return conditions, including being in original condition, unworn, and with tags attached. It is recommended to contact Culture Kings’ customer support or visit a store to inquire about returns without a receipt.
Exchanges
Culture Kings offers options for exchanges both in-store and online to make the process convenient for customers.
In-Store Exchanges
Online Exchanges
Faulty or Incorrect Items
Mistakes can happen, and Culture Kings ensures a smooth process for handling faulty or incorrect items. Contact Culture Kings’ customer support to report the issue. Return shipping costs are covered for eligible faulty or incorrect items. Once approved, you can choose between a refund, replacement, or store credit.
Customer Services:
For customer support, Culture Kings offers multiple contact options tailored to different regions. In Australia, you can call 1300 254 647, For New Zealand, reach out via0508 254 647, United States, contact them at +1 424-372-8454, For international inquiries, call +61 7 3345 0511. The customer support team is available from Monday to Wednesday, 7 AM to 6 PM AEST, and extends their hours on Thursday and Friday, 7 AM to 9 PM AEST.
Social Media Handles:
FAQs
Can I return items in-store if I purchased them online?
Yes, in-store returns are accepted for online purchases, provided you have proof of purchase and the item meets the return conditions.
Are there items I cannot return?
Certain items like face masks, swimwear, underwear, earrings, gift cards, and items marked as Final Sale cannot be returned.
How long does it take to receive a refund?
Refunds are processed after the returned item is inspected and may take a few business days to appear in your account, depending on your payment provider.
Can I exchange an item?
Culture Kings encourages customers to place a new order for the desired item while requesting a refund for the returned one to ensure faster processing.
What if I receive a faulty or incorrect item?
Contact Culture Kings’ customer support to report the issue. Eligible returns will have shipping costs covered, and you can choose between a refund, replacement, or store credit.
Conclusion
Culture Kings return policy is designed to offer flexibility and convenience, whether you’re returning items online or in-store. By adhering to the guidelines—such as initiating returns within 30 days, ensuring items meet return conditions, and understanding exceptions—you can navigate the process smoothly. With added perks like instant refunds for Australian customers and options for exchanges, Culture Kings ensures a customer-friendly approach to returns. For any questions or specific concerns, their customer support team is always ready to assist.