If you are not satisfied with your purchase from the Hudson Bay store, you can return it to the Hudson Bay store with its original packaging. You can also ship it back to their warehouse with proof of purchase. The Bay return policy offers 14 days to return the items purchased online that are not eligible for in-home delivery such as furniture, major appliances, mattresses, barbecues, patio furniture, fitness equipment, and outdoor play.
Refunds and Exchanges are not allowed after a specific return period without the original receipt. You must ask the store associate if the item is available for return or exchange before making your purchase.
Most Recent OH POLLY RETURN POLICY
Details of The Bay Returns
|10-14 Business Days
|Original Payment Method
|Customer Support Hours
|7:00 AM-2:00 AM ET, Seven days a week
Hudson Bay Refund Policy
After you have returned your item for refund, it will take 10-14 business days to process your return. After the return is verified your refund will be transferred to your account. It can take up to one week after the processing time to receive the refund in the original payment method.
The Bay Exchange Policy
If you are not happy with your purchase and want to exchange it, you can return it based on the return policy conditions. You need to call 1-800-521-2364 and give them your order number. The staff will help you with the process of exchanging. You cannot exchange your merchandise after the return period deadline.
The Bay Return Conditions
The following are the return conditions:
Methods to Return at The Bay
The following are the return methods for easy and flexible returns.
Items returned via mail will pay a $10 fee that is deducted from the order total. Follow the given steps to return items via mail:
Hudson Bay In-Store Returns
You can return your items in-store for FREE within its return period. Pack your item and bring it to the store. Make sure to bring an original sales receipt with your returned items to the store otherwise, your return will be rejected. You cannot return big & bulky items to weigh more than 22kg (50 lbs.) or longer than 121cm (48 in).
The customers cannot return the items to the store after their allowable return period passes. You may also need to provide your name, address, phone number, and a valid photo ID to process your return.
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Price adjustments can be made within 7 days from the date of purchase. You need to provide the original receipt as proof of purchase. Make sure that the items were not purchased on the clearance. Items sold by Trusted Brand Partners and clearance products are not eligible for price adjustments. A refund is issued on a Hudson’s Bay gift card if the merchandise is returned with an enclosed gift receipt.
Hudson Bay Delivery and Shipping Policy
The following are the shipping and delivery methods:
The Bay Gift Card Policy
If you used a Hudson’s Bay gift card or e-gift card to purchase an item, then you can return it if it is eligible for a return. The amount of purchase will be credited back to you on your Hudson’s Bay gift card or e-gift card. If you use other means to pay for the remaining amount of your order then it will be refunded to the same payment method.
The Bay Return Policy Without Receipt
Unfortunately, you are not eligible for a return, exchange, or store credit if you cannot provide proof of purchase such as an original receipt or an e-receipt. You can only receive a refund from Hudson Bay if you provide an original receipt within the allowable return period. The Bay accepts original receipts in the form of packing slips, order invoices, and transactional emails.
Hudson Bay Holiday Return Policy
Hudson Bay has extended its return and exchange policy for the items purchased during the holiday period. You can return your items purchased from October 12, until January 7. You have 90 days to make a return or exchange.
Order Cancellation at The Bay
Once you have placed your order, it cannot be changed or canceled. The staff immediately starts processing your order. However, you can always return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.
How to Return Faulty Items at Hudson Bay
If you receive a defective or faulty item, you should return it with its original packing. You can either return it via mail and ship it to their warehouse or return it to any Hudson’s Bay store. You must return it within the permitted return period with its original receipt as proof of purchase.
The Bay Store Timings
You can go to the Find Your Store on the official website to learn about the store hours and location of the store near you.
Customer Service Hours
You can contact the Customer Service team seven days a week from 7:00 AM-2:00 AM ET.
You can contact the Customer Service team at 1-800-521-2364.