Francescas-Return-Policy-

Francesca’s Return Policy 2025 | Deadlines, Exceptions, and More

Francesca’s has a structured return policy designed to make the process smooth. Items returned within 21 days of purchase qualify for a full refund to the original payment method. If you miss that window, don’t worry—returns made after 21 days but within 90 days are eligible for merchandise credit. However, after the 90-day mark, items are considered final sale and cannot be returned.

Some exceptions apply to ensure clarity and fairness. Clearance items priced under $10, swimwear, intimates, and gift cards are non-returnable. For returns, items must remain in their original condition, with all tags intact, so double-check before initiating the process. By following these clear guidelines, you can ensure your returns are handled seamlessly.

CategoryDetails
WebsiteFrancesca’s
Return Period21 days for a full refund
22-90 days for merchandise credit
no returns after 90 days
Phone Support800.980.1180
Email Support[email protected]
Item ConditionMust be in original condition, unworn, undamaged, with all tags attached

Return Timeline

Francesca’s return policy provides flexibility with clear deadlines:

  • Items returned within 21 days of receipt are eligible for a refund to the original payment method.
  • Returns made after 21 days but within 90 days qualify for merchandise credit.
  • Returns are not accepted after 90 days.

Exceptions

  • Clearance items priced under $10 are non-returnable.
  • Swimwear and intimates are final sale and cannot be returned.
  • Gift cards cannot be returned or refunded.
  • Items must be in their original condition, unworn, undamaged, and with all tags attached.

Francesca’s Return Policy Methods

Francesca’s offers flexible return methods to cater to customer preferences, whether you’re returning in-store or by mail. Each method is designed to ensure a smooth and convenient process, with clear steps to follow. Here’s an in-depth look at how to initiate returns:

Francesca's Return Policy

1. In-Store Returns

Returning items to a Francesca’s boutique is quick and straightforward. Simply follow these steps:

  • Bring the item(s) you wish to return, along with the original receipt.
  • Visit any Francesca’s boutique to initiate the process.
  • Items returned within 21 days of purchase are refunded to your original payment method.
  • If you don’t have a receipt, you’ll receive merchandise credit based on the item’s lowest price in the last 90 days.
  • Ensure the item is in its original condition, with tags intact, to avoid issues.

2. Mail Returns

Mail returns are perfect for online shoppers who can’t visit a boutique. To return by mail:

  • Print and attach the prepaid return label to your package.
  • Include the original packing slip along with the items you’re returning.
  • Drop off the package at any FedEx location or drop box.
  • Keep in mind that a $5 fee applies when using Francesca’s prepaid label, which will be deducted from your refund.
  • If you choose not to use Francesca’s prepaid label, send the package directly to:

Francesca’s Returns, 8760 Clay Road, Suite 100, Houston, TX 77080

3. Online Purchases Returned In-Store

If you bought an item online, you can still return it at a boutique. This is a convenient option for customers who want to skip shipping costs. Steps include:

  • Bring the item(s) and the order confirmation email as proof of purchase.
  • Visit any Francesca’s boutique to process the return.
  • You can choose a refund or merchandise credit, depending on the return timeline.
  • Make sure the item is in its original condition, with all tags attached.
  • If more than 90 days have passed, the return will not be accepted.
Francesca's Return Policy

Refund Processing Time

Refunds and merchandise credits are processed within 7-14 business days after your return is received at Francesca’s warehouse. To ensure a smooth process, it’s important to retain your return tracking number. This allows you to monitor the package status and confirm when it arrives at the warehouse. By staying proactive, you can have peace of mind as you wait for your refund or credit to be finalized.

Handling Gift Returns

Got a gift from Francesca’s that you’d like to return? The process is simple and ensures flexibility for the recipient:

  1. With Receipt: If you have the original receipt, you can opt for a refund or merchandise credit. For returns made after 21 days, merchandise credit is the default option.
  2. Without Receipt: Don’t have a receipt? No problem—Francesca’s will issue merchandise credit based on the item’s lowest price in the last 90 days.

Tips for a Smooth Return Process

  • Save your receipt or order confirmation email as proof of purchase to simplify the return process.
  • Check that items are in their original condition with tags attached before initiating a return.
  • Plan ahead if mailing your return to ensure it arrives within the return window.

Francesca’s Customer Service Support

Support MethodDetails
Phone Support800.980.1180
Phone Support HoursMonday–Friday: 9:00 AM to 5:30 PM CST
Email Support[email protected]
Address for Returnsfrancescas’s Returns 8760 Clay Road, Suite 100 Houston, TX 77080

Social Media Handles

FAQs

Can I return an item after 21 days?

Yes, items returned after 21 days but within 90 days are eligible for merchandise credit.

What happens if I try to return an item after 90 days?

Returns are not accepted after 90 days, as these items are considered final sale.

Are clearance items returnable?

Clearance items priced under $10 are final sale and cannot be returned.

How do I return an online purchase?

You can return online purchases by mail using the prepaid return label or at any Francesca’s boutique.

How long does it take to process a refund?

Refunds or merchandise credits are processed within 7-14 business days from the time your return is received.

Conclusion

Francesca’s return policy is designed to provide flexibility and convenience, making the process straightforward for all shoppers. Whether returning items in-store, by mail, or handling gift returns, the clear timelines and steps ensure you know exactly what to do. By understanding the guidelines, exceptions, and refund processing timelines, you can shop at Francesca’s with confidence, knowing that returns are hassle-free. For any further assistance, don’t hesitate to reach out to Francesca’s customer service team. Happy shopping!

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