Francesca’s Return Policy 2025 | Deadlines, Exceptions, and More
Francesca’s has a structured return policy designed to make the process smooth. Items returned within 21 days of purchase qualify for a full refund to the original payment method. If you miss that window, don’t worry—returns made after 21 days but within 90 days are eligible for merchandise credit. However, after the 90-day mark, items are considered final sale and cannot be returned.
Some exceptions apply to ensure clarity and fairness. Clearance items priced under $10, swimwear, intimates, and gift cards are non-returnable. For returns, items must remain in their original condition, with all tags intact, so double-check before initiating the process. By following these clear guidelines, you can ensure your returns are handled seamlessly.
Category | Details |
---|---|
Website | Francesca’s |
Return Period | 21 days for a full refund 22-90 days for merchandise credit no returns after 90 days |
Phone Support | 800.980.1180 |
Email Support | [email protected] |
Item Condition | Must be in original condition, unworn, undamaged, with all tags attached |
Return Timeline
Francesca’s return policy provides flexibility with clear deadlines:
Exceptions
Francesca’s Return Policy Methods
Francesca’s offers flexible return methods to cater to customer preferences, whether you’re returning in-store or by mail. Each method is designed to ensure a smooth and convenient process, with clear steps to follow. Here’s an in-depth look at how to initiate returns:

1. In-Store Returns
Returning items to a Francesca’s boutique is quick and straightforward. Simply follow these steps:
2. Mail Returns
Mail returns are perfect for online shoppers who can’t visit a boutique. To return by mail:
Francesca’s Returns, 8760 Clay Road, Suite 100, Houston, TX 77080
3. Online Purchases Returned In-Store
If you bought an item online, you can still return it at a boutique. This is a convenient option for customers who want to skip shipping costs. Steps include:

Refund Processing Time
Refunds and merchandise credits are processed within 7-14 business days after your return is received at Francesca’s warehouse. To ensure a smooth process, it’s important to retain your return tracking number. This allows you to monitor the package status and confirm when it arrives at the warehouse. By staying proactive, you can have peace of mind as you wait for your refund or credit to be finalized.
Handling Gift Returns
Got a gift from Francesca’s that you’d like to return? The process is simple and ensures flexibility for the recipient:
- With Receipt: If you have the original receipt, you can opt for a refund or merchandise credit. For returns made after 21 days, merchandise credit is the default option.
- Without Receipt: Don’t have a receipt? No problem—Francesca’s will issue merchandise credit based on the item’s lowest price in the last 90 days.
Tips for a Smooth Return Process
Francesca’s Customer Service Support
Support Method | Details |
---|---|
Phone Support | 800.980.1180 |
Phone Support Hours | Monday–Friday: 9:00 AM to 5:30 PM CST |
Email Support | [email protected] |
Address for Returns | francescas’s Returns 8760 Clay Road, Suite 100 Houston, TX 77080 |
Social Media Handles
FAQs
Can I return an item after 21 days?
Yes, items returned after 21 days but within 90 days are eligible for merchandise credit.
What happens if I try to return an item after 90 days?
Returns are not accepted after 90 days, as these items are considered final sale.
Are clearance items returnable?
Clearance items priced under $10 are final sale and cannot be returned.
How do I return an online purchase?
You can return online purchases by mail using the prepaid return label or at any Francesca’s boutique.
How long does it take to process a refund?
Refunds or merchandise credits are processed within 7-14 business days from the time your return is received.
Conclusion
Francesca’s return policy is designed to provide flexibility and convenience, making the process straightforward for all shoppers. Whether returning items in-store, by mail, or handling gift returns, the clear timelines and steps ensure you know exactly what to do. By understanding the guidelines, exceptions, and refund processing timelines, you can shop at Francesca’s with confidence, knowing that returns are hassle-free. For any further assistance, don’t hesitate to reach out to Francesca’s customer service team. Happy shopping!