Mr. Porter Return Policy 2024 | 28-Day Window for Easy Returns

Explore the details of Mr. Porter return policy, designed to ensure your shopping satisfaction. Find out how you can initiate a return and choose your refund method.

Mr Porter Return Policy

Mr. Porter provides a flexible return policy for its customers. You have 28 days from the purchase date to return the items. If you are unsatisfied with your products from Mr. Porter, you can return them using their easy return policy.

The item must be in its original condition and unused. Those products will be eligible for return that would be in good and sellable condition. Mr. Porter does not accept the return of your product, if you make a return after 28 days.

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Details of Mr. Porter Returns

Information Details 
Website Mr. Porter 
Return time 28 days 
Return medium Online
Exchange Online
Refund method Original Payment method
Contact 00 44 330 022 5705

Methods to Initiate a Return:

  • You have to initiate the return or exchange in your MR. Porter account.
  • You can send your product back to Mr. Porter.
  • You can book your complimentary collection or take your package to the nearest drop off location.
Mr. Porter Returns

Returning your purchase

You have to follow given steps to make a return at Mr. Porter:

  • Visit the website and sign in to your account, go to the My Orders  section.
  • Select the order or order number which you would like to return.
  • In the next step, click the “Create Exchange/ Return” button and provide the valid reason for your return.
  • You have to choose the preferred size if you want to make an exchange.
  • You must check the box to agree with the Mr. Porter returns. After submitting you will receive an email that contains return instructions.
  • You must sign for the box and the proforma return invoice in your order. If you no longer have it, you can get a replacement PDF copy attached to your dispatch email.
  • Pack your product and seal the box before handing it to the courier.
  • You have to book a free collection at the UPS store. To book your collection you have to contact the UPS by calling 1 800 823 7459 and referring to their account number, which can be found in your returned email.
  • You will need to call our customer service team if you don’t have the Mr. Porter account they will assist you to create an account.
  • We prefer that items are returned to us via our own service so that they are safe and insured. You can return any safe way, but we cannot accept responsibility. If you wish to do so, please send your return to the following address:


MR PORTER DC2, 725 Darlington Avenue, Mahwah, NJ 07430, USA

Mr. Porter Refund Policy

You can choose to receive your refund either as store credit, to your MR PORTER account or the original payment method you used initially. Refund timeframes may vary depending on the payment method and the bank processing time.

Credit Card

If you have opted for the refund in your credit/ debit card then it may take 10 working days to issue your refund.


Your refund will be issued in your PayPal account within 24 hours.

Store credit

The refund will be available in your account within 24 hours of your refund email being sent.

Make sure that the product must be returned in its original condition. Remember that shipping fee and other handling charges are not eligible to be refunded.

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Mr. Porter Return Conditions:

The following conditions for Mr Porter Returns

  • The items must be resalable.
  • The item should not be used and unworn.
  • Items must be in original packaging.
  • Items must contain all the accessories, parts, and paperwork.

Mr. Porter Policy for Repeated Returns

The company provides flexible returns policy so that their customers experience easier online shopping. Mr. Porter maintains the record of returns made by the customers. You will be flagged or they will not allow you to make orders in future or may be the company close your Mr. Porter account if the customers breach their terms and conditions of return policy.

Mr. Porter Exchange Policy

Mr. Porter allows its customers to make an exchange for different size or color. First you need to return the product by following the standard returns policy of Mr. Porter if you get an exchange. You will receive your refund as a store credit and then place a new order. The return product must be returned in its original condition along with all its tags and accessories. If you need more assistance you can visit Mr. Porter’s official website.

Mr. Porter Returns Policy after 28 days

Try to make a return within 28 days of purchase. If, for whatever reason you can’t make a return within 28 days, you are allowed to make a return at Mr. Porter. There is a chance that your return can be accepted and they will issue your refund in the form of store credit. You can use this store credit for the future purchase at Mr. Porter.

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Mr. Porter Return Policy Exceptions

As per Mr. Porter return policy, there are few exceptions:

  • The product must be returned in its original condition, if it is damaged or has been altered in any way so you are not able to make a return of that product.
  • Mr. Porter does not accept the return of used products.
  • Shoes must be returned in its original box.
  • Jewelry must be returned unworn along with all its tags and packed in its protective packaging.

Mr. Porter Order Cancellation Policy

You can cancel or modify your Mr. Porter order by contacting Customer service support at 0800 044 5700 if you are from the UK or send us an email at [email protected]. If you want to cancel your order from outside the UK call us at +44 330 022 5700. The delivery process starts immediately after your order is placed and once your order is out for delivery then cannot cancel your order.

If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Mr. Porter Contact Details

You can contact the Mr. Porter Customer Service team at 00 44 330 022 5705. You can also have a live chat with a team member on the webpage. You can also send an email to [email protected]. We are available 24 hours a day, seven days a week.

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What is Mr. Porter return policy?

Mr. Porter allows you to return your product within 28 days of purchase. The product must be returned in its original condition.

When will I receive my refund from Mr. Porter?

It may take up to 10 business days to receive a refund. Refunds will be issued in the form of original payment method or store credit.

How can I return or exchange an item at Mr. Porter?

You can return or exchange your item at Mr. Porter by following the standard return policy of Mr. Porter.

What is Mr. Porter Return Policy after 28 days?

You must return your items within 28 days for refunds or exchanges. Refunds will be issued in the form of store credit.

Can I make a return of used products to Mr. Porter?

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. it must be unused and unworn.


In conclusion, Mr. Porter returns policy is a testament to their commitment to customer satisfaction. With a generous 28-day return window, they provide ample time for customers to assess their purchases and ensure they meet their expectations. The straightforward return process, which can be initiated online, offers convenience and peace of mind.

Whether you’re looking for a refund, exchange, or store credit, Mr. Porter accommodates your preferences, making the return experience hassle-free. However, it’s essential to adhere to their return conditions to ensure the eligibility of your items for return.

At Mr. Porter, the priority is clear: delivering a seamless and enjoyable shopping experience for their customers. By emphasizing their returns policy and using the “Mr. Porter returns” keyword, they demonstrate their dedication to providing quality service and ensuring every shopper’s satisfaction. Shop with confidence at Mr. Porter, knowing that your needs and concerns are well taken care of throughout your shopping journey.

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