Bunnings Return Policy

Bunnings Return Policy 2024 | Easy Returns without Receipt

Bunnings Return Policy offers a 30-day timeframe, allowing most returns with receipt, tax invoice, or proof of purchase within that window. Bunnings stores typically have designated returns and exchanges desks where team members are available to provide comprehensive assistance.


Return Peried

30 Days


Exchange Time

30 Days


Refund Peried

30 Days


Shipping Time


The original tender will be the source of all refunds. Checks will be refunded as cash once the bank processing of the check has been completed. Credit card refunds should be processed back onto the same credit card.

Bunnings offers a 12-month guarantee for their plant products. If you are not completely satisfied with the plant, you can return it with the receipt and receive a refund. This statement excludes seedlings, including both flowers and vegetable seedlings. The list excludes potted bloomers, short-lived plants that are expected to live in the garden for 3 to 5 months.

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Details About Bunnings Returns

WebsiteBunnings Australia
Bunnings New Zealand
Return Duration30 days
Return MethodsIn-store
Exchange Policy30 days
Return ExceptionDamaged or faulty items
Contact DetailsCustomer Support: [email protected]
Call: 1800 797 586

What is Bunnings Return Method

When purchasing at a Bunnings store, promptly return your item to the greeter or gatekeeper upon entering the store. The staff will guide you through the returns and exchanges desk after you arrive at the designated location. Please ensure to bring your proof of purchase or tax invoice with you. Online purchases can be returned in-store with the tax invoice.

Bunnings Returns

What is Bunnigs In Store Return Policy

The most convenient method to make a return is to visit the store. To achieve this, it is essential to consider several key points. Locate the nearest Bunnings Store, follow these points first. To locate your nearest Bunnings Store, use the Store locator option on the Bunnings Website. You are familiar with the nearest store, so it’s recommended to visit it.

To return merchandise, please bring the original packing slip and printed return form to the Bunnings Store. The store official will assist you in processing your return. Proper packing is crucial for ensuring the safety of your product, as unwashed items are eligible for return.

What is Bunnings Online Return Method

Most Bunnings purchases will require in-store returns. To return an online item, you should contact the customer support team. The contact information for them can be found at [email protected].

What is Bunnings Click & Collect Policy?

The Click & Collect offer is available at select locations nationwide, offering a wide range of items for online purchase. Customers can receive a confirmation email/SMS upon order submission and processing. They can also book a collection time for the Drive & Collect service, where a team member will deliver the order to their vehicle at a pre-selected time.

Your Click & Collect items will be collected at store’s dedicated online pick-up counter. Orders placed by 4:00 PM are ready for pick-up the next day, while those placed after 4:00 PM will be processed the following day, and you’ll be notified when your order is ready.

What is Bunnings Price Match Guarantee?

Bunnings offers a lowest prices policy, allowing customers to beat a competitor’s price by 10% on in-stock items, excluding trade quotes, stock liquidations, commercial quantities, and items sold by other businesses and Bunnings Marketplace. This policy applies online and can be processed by contacting Customer Support at [email protected].

What Products are offered by Bunnings?

Bunnings product line includes plants, gardening equipment, lighting, flooring, heating, cooling tools, paint, storage, kitchens, appliances, furniture, plumbing, electrical products, building supplies, and timber.

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What is Bunnings Exchange Policy?

Certain items can be exchanged as long as proof of purchase is provided and within 30 days of purchase. Exchanges are not applicable to items that do not meet the criteria for returns.

To arrange an account credit for a return or exchange of goods, account customers must present the original invoice in-store alongside the goods, as commercial quantities are not typically available for change of mind returns or exchanges. 

Online purchases can be returned in-store with the tax invoice or by contacting the Customer Support team at [email protected] or 0800 35 00 11.

What are Bunnings Return Policy Exceptions?

If you receive a damaged or faulty item, contact Bunnings’ customer service for an exchange or repair, and they will work with you to resolve the issue. Bunnings return restrictions are as follows:

  • Custom-made products.
  • Products cut to size per request.
  • Opened toilet seats.
  • Tinted paint.

If a custom-made product or a product is incorrectly cut or customized to your request, you may still be eligible for an exchange.

How to Return Faulty Items at Bunnings?

Bunnings offers a range of options for customers who experience a significant issue with their received item, including replacement, repair, or refund. Major failures with products can include issues that would have prevented purchase, unsafe faults, or significant differences from the description, if known beforehand.

Bunnings may refuse refunds, exchanges, or repairs if the product was used incorrectly and broken, excluding damages from misuse. If you are not responsible for the product’s malfunction and Bunnings cannot repair it within a reasonable time, you can choose to receive a refund or replacement.

Bunnings Return Policy without a Receipt

Bunnings mandates that customers must return their items within 30 days. It is crucial to have proof of purchase, tax invoice, or other relevant documentation at hand. If you lack certain items, your information, including your driver’s license, will be taken down. The company retains the right to refuse or refund your return or refund.

What is Bunnings Refund Policy?

Bunnings utilizes the original payment method, such as credit card or cash payment, on a refund card. If you are unable to cover the initial payment, you can modify or cancel your Bunnings gift card account.

Bunnings returns may be influenced by the specific conditions and terms of each store. To obtain specific information, it is recommended to visit Bunnings official website or contact their customer service.

Returns for PayPal purchases can be made in-store or over the phone through Customer Support, and if the system declines the return, an alternative tender will be offered.

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Order Cancellation Policy at Bunnings

Bunnings offers an online order cancellation process for three types of online shopping, but shipping orders cannot be canceled, and customers should be aware of this limitation. Bunnings refunds are issued through the original payment method, cash for cheques, and credit card refunds are processed back onto the credit card.

Bunnings Contact Details

You can contact Customer Support at [email protected] or 1800 797 586. You can visit their website to get more information on the FAQs page.


In how many days can I make a return at Bunnings?

You have 30 days to return your product at Bunnings. The product must be returned in its original condition along with its receipt.

In how many days can I get a refund from Bunnings?

Returns for commercial customers take 10 days, while retail customers purchasing special orders or custom-made products expect a 30-day turnaround, and all other products require a 14-day turnaround. 

Can I return a used product at Bunnings?

Returning Bunnings products must be in good, unused condition, original packaging, and sellable condition. Bunnings reserves the right to refuse exchanges or refunds.

What is Bunnings Gift Card Policy?

The terms and conditions for every Bunnings gift card purchased, whether it’s an eGift card, physical gift card, corporate gift card, purchased on the Bunnings website, at a store, Coles, or an approved online stockist, apply.

Can I return special orders at Bunnings?

Certain products, including custom-made items, are non-returnable unless a warranty or guarantee is breached, as detailed on trade.bunnings.com.au/returns.

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