Floor and Decor Return Policy 2024 | 90 Days Easy Return Window?
“Elevate Your Space with Confidence: Floor and Decor Return Policy Really Helps to Flooring and Home Improvement”
Floor & Decor Return Policy
Floor & Decor wants its customers always to choose the right project items. If you are unsatisfied with your purchase, whether it is it’s online or in-store, you can simply return the items to Floor & Décor.
You have 90 days return window to return your items from the purchase date or delivery date. You must bring the original sales receipt with your returned items. Floor & Décor has the right to deny or limit any exchanges or returns.
If you return your items after 90 days, you will be offered a refund at the lowest price for the item. The refunds will be provided at the store’s discretion. You must bring a valid government-issued ID. Your refunds will be inspected first under Floor and Decor Return Policy. If they are eligible, then they will be offered a refund.
Details about Floor and Decor Returns
| Information | Details |
| Website | Floor and Decor |
| Return Period | 90 Days |
| Refund Process | 36 Hours |
| Refund Method | Original Payment Method |
| Exchange Period | 90 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday-Thursday: 8 am-7 pm ET Friday: 8 am-6 pm ET Saturday: 9 am-6 pm ET Sunday: 10 am-5 pm ET |
| Phone Support | 877-675-0002 404-720-9120 |
Floor & Decor Return Policy without Receipt
If you return your items without a receipt at Floor & Decor, you will be offered a refund for the item’s lowest price. Floor and Decor Return Policy says that the refunds are not guaranteed as it depends on the store’s discretion. You must bring a valid government-issued ID. Your refunds will be inspected first. If they are eligible, then they will be offered a refund.
Floor & Decor Return Conditions
The following are the return conditions at Floor & Décor:
Floor & Decor Refund Policy
You must return your items within 90 days return window to receive a full refund. Your refund will be made in the original form after processing within 90 days. A mail refund check will be issued for the purchases made within $500 as cash or check. If you return your items after 90 days, your return will be credited to the merchandise credit.
Exchange Policy
You have 90 days to exchange your items at Floor & Décor. You cannot exchange sale items. Damaged and custom items can be exchanged in the store or online.
Methods to Return at Floor & Decor
The following are Floor & Decor return methods for their customers for easy and flexible returns.
Mail Returns
Follow the given steps to make a return for Floor & Decor items via mail:
In-store Returns
You can use the Store Locator on the Floor & Decor website to find the nearest store. You can return your items to a Floor & Decor store within 90 days from their purchase date. Pack your items and take them to the store. Returns without receipts will be issued a refund in the form of merchandise store credit.
Make sure to bring an original sales receipt with your returned items to the store. Make sure to follow Floor and Decor Return Policy and talk to a store associate, and they will help you with the return process.
Floor & Decor Delivery and Shipping Policy
The following are the shipping and delivery methods provided by Floor & Decor:
Floor & Decor Gift Card Policy
You can purchase gift cards at Floor & Décor stores and online on their website. You can purchase the cards of amounts $50, $100, $250, and $500. You cannot redeem the Floor & Décor gift cards unless it is required by law. In case of lost or stolen product, Floor & Décor will not be responsible for your gift cards. The expiry date of your gift cards is 2 years (24 months) from the last activity.
 After that, your gift card will be declined for purchase. However, the funds in the card do not expire, and you can call the customer service team for assistance on how to get a free replacement card. You can call 877-729-1815 or visit the Floor & Décor store location for inquiries.
Floor & Decor Order Cancellation Policy
You can contact the store if you’ve placed your order in-store. You can contact customer service if you want to cancel your online order. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.
Floor & Decor Faulty Returns Policy
If you receive a damaged, faulty, or defective item from Floor & Decor stores, you must contact the store directly. For damaged returns, you need to send proof of delivery receipt, proof of order number, and your phone number. You should also send pictures of your damaged items. You can email these proofs to [email protected]. Floor & Décor will send you an email or call you once your information is received.
Floor & Decor Store Timings
You can go to the Store Locator on the Floor & Decor website to learn about the store hours and location of the nearest Floor & Decor store to you.
Floor & Decor Customer Service Hours
You can contact the Floor & Decor Customer Service team on Monday to Thursday from 8 am to 7 pm ET, Friday from 8 am to 6 pm ET, Saturday from 9 am to 6 pm ET, and Sunday from 10 am to 5 pm ET.
Contact Details
You can contact the Floor & Decor Customer Service team on their webpage by having a chat with the agent or submitting a request. You can also call 877-675-0002 and 404-720-9120.
