Dissh Return Policy 2024 | How to Refund or Exchange?
Every individual aims to get items that are top quality at all times. Dissh Return Policy also offers its best products to its customers. However, if you are unhappy or unsatisfied with your purchase for whatever reason, you can return them back. Dissh returns can be made within 30 days.
According to Dissh’s return policy, you can return your items to any of their store locations or online. Return shipping is handled by the customers which can be purchased via the returns portal for customers in Australia.
Details of Dissh Return Policy:
| Information | Details |
| Website | https://dissh.com.au/ |
| Return Period | Online: 30 Days In-Store: 14 Days |
| Refund Period | 5 – 10 Business Days |
| Refund Method | Original Payment Method, Gift Cards |
| Exchange Period | 14 Days (In-store only) |
| Return Mediums | Online, In-Store |
| Customer Support Hours | Monday to Friday: 7 am – 9 pm AEST Saturday: 8 am – 4 pm AEST |
| Phone Support | +61 7 3725 7633 |
| [email protected] |
Returning Multiple Dissh Orders at Once:
You can return multiple orders in one parcel. You need to use one order number to start your return process and make sure each item has different return forms for every order number. Use the Standard Returns portal if you want to combine your return order.
Dissh Refund Policy:
If you return your items in 30-day time frame, then you will be eligible for a full refund. You can either get the refund in the original payment mode or in gift cards. When your parcel is received at the warehouse, you will receive an email notification. It can take up to 3 – 5 business days for your return to be processed. You will again receive an email when your return has been processed. In 5 – 10 business days, all funds will appear in your bank account.
- Refunds for online orders are eligible for full price items and are returned in the original form of payment.
- Sale items are eligible only for a gift card refund.
- Any item purchased with a discount code or a promotional code is eligible for a full refund in the original form of payment.
Dissh Exchange Policy:
Unfortunately, Dissh does not offer exchanges for online orders. The reason is due to the high sell-through of stock. If you wish to have a different style or size, you can return your original item for an original payment mode or gift card refund. After this process, you can repurchase the item you want. However, you can get an exchange of your order that you purchased from any Dissh Store location.
Dissh Return Policy Conditions :
The following are the return conditions:
Dissh Return Policy Exceptions:
The following are the return exceptions:
Methods to Return at Dissh:
Dissh Return Policy Online:
You can return your order through the online portal. The return options for online orders are mentioned below:
Instant Refund with Refundid: Create your account with Refundid and get your refund immediately.
Standard Refund: Get your refund within 5 business days after its arrival at the warehouse.
Diss Gift Card: Get your refund issued in the form of a gift card.
In-Store Dissh Return Policy:
Dissh in-store purchases can be returned at any store location within 14 days for an exchange or gift card only. The item you are returning must be in its original condition i.e., unworn, unwashed, and unused. The returns policy is explained briefly. The original tags must be attached with the items. If you send your store purchase to the online warehouse, you will have to cover its cost. Ensure to include your return form with the return shipping at the following Dissh return address:
2/48 Eagleview Place, Eagle Farm QLD 4009
Dissh Delivery and Shipping Policy:
Dissh is partnered with Australia Post for all orders within Australia. The following table shows the shipping type, its cost, and the days it takes to deliver.
| Shipping Type | Shipping Cost | Shipping Days |
| Standard Shipping (Orders under $100 | $5.99 AUD | 3 – 5 Business Day |
| Express Shipping (Orders over $100) | FREE | 1 Business Day |
| Express Shipping (Orders under $100) | $10.99 AUD | 1 Business Day |
| Collection Point (Express) | $10.99 AUD | 1 Business Day |
International Orders
Dissh uses Express parcels to deliver orders between 5 – 12 business days in Dubai. For Norway, Dissh also uses Express parcels that arrive within 8 – 18 business days.
| Shipping Destination | Shipping Type | Shipping Cost |
| New Zealand | Express Shipping (Orders over $150) 2 – 3 Business Days | FREE |
| Express Shipping (Orders under $150) | $15 AUD | |
| Asia | Express Shipping | $25 AUD |
Dissh Gift Card Policy:
Dissh offers both digital and physical gift cards. The e-gift cards are a perfect gift that is redeemable online. The e-gift cards expire three years from the date of purchase. All you have to do is to purchase them online and you will receive them in your email. The amount in your gift cards starts from $50 to $1000.
Dissh physical gift cards can be purchased at any of its store locations or online. They are printed on 100% recycled materials. They are also valid for only three years. Dissh gift cards are only available for Australia, New Zealand, and Asia.
Dissh Order Cancellation Policy:
If you wish to cancel your Dissh orders you can reach out to customer service via live chat with your order number as soon as possible. You can also email at [email protected]. The team will try to fulfill your cancellation request for the order if it has not been dispatched yet. If the order is dispatched or invoiced, changes cannot be made as the order becomes the property of the courier company.
Alternatively, if you were not able to cancel your order, you can receive them and start your return process later.
Dissh Return Policy Faulty Items:
If you have received an item from Dissh that is faulty or does not meet the expectation of providing quality pieces, you need to contact customer service through email at [email protected] with pictures of the defective item. The team will assist you further.
Dissh Store Timings:
You can go to the Our Store section on their website to learn about the store hours and location.
Dissh Contact Details:
You can contact the Customer Service team at +61 7 3725 7633 or live chat on Monday to Friday from 7 am to 9 pm AEST and on Saturday from 8 am to 4 pm AEST. You can also email them at [email protected].
Social Media Handles:
FAQs:
What is Dissh’s Return Policy?
Dissh returns can be made within 30 days. You can return your items to any of their store locations or online.
When will I receive my refund at Dissh?
It can take up to 3 – 5 business days for your return to be processed. An additional 5 – 10 business days are required for all funds to appear in your bank account.
Can I cancel my order?
Yes, if you wish to cancel your Dissh orders you can reach out to customer service via live chat with your order number as soon as possible.
What if I received a defective item from Dissh?
If you have received an item from Dissh that is faulty or defective, you need to contact customer service through email at [email protected] with pictures of the defective item.
Can I exchange my item?
Unfortunately, Dissh does not offer exchanges for online orders. However, you can get an exchange of your order that you purchased from any Dissh Store location.
