Dr. Martens Return Policy

Dr. Martens Return Policy 2024 | Best Tips You Need to Know

If you are unsatisfied with your Dr. Martens purchase, you can return it. Dr. Martens stands behind everything it sells. Dr. Martens Return Policy offers a timeframe of 30 days from the date of purchase to return your products. You can return your items at any of Dr. Martens retail stores or online by mail.

You must bring the original sales receipt when returning the item. Even if you purchased your item by phone, online, or in-store, you can return them by mail or at any Dr. Martens retail store. You will have to pay a $7 return fee or it will be deducted from your refund.


Details of Dr. Martens Returns:

Information Details 
Website Dr. Martens
Return time 30 days 
Return medium In store and online 
Refund medium Original payment method 
Exchange medium In Store 
Contact 44 203 908 6901

What are return methods at Dr. Martens?

Customers can return their product via mail or in-store. But if you made a purchase at a store then you must return a product at a store. For online purchases you can return products via mail.  Dr. Martens does not accept the products if they are damaged.

Dr. Martens Returns

What is Dr. Martens Return policy In-store?

You can use the Find a Store on the DR. Martens website to find the nearest store. You can return your items to a DR. Martens store within 30 days from their purchase date. Pack your items and take them to the store. The items must be in their original packaging with all the tags intact. Bring an original sales receipt with your returned items to the store.

Talk to a store associate, and they will help you with the return process. Customers can return their product via mail or in-store. But if you made a purchase at a store then you must return a product at a store.


What is Dr. Marten Mail Returns?  

You can return online and in-store purchases by mail. A restocking fee will be deducted from your refund as return shipping charges. Follow the given steps to make a return for Dr. Martens items via mail:

  • Head to Martens official website.
  • Start your mail-in return by getting a shipping label.
  • Go to “Purchase History”.
  • Head to the Order Details and select “Start a Return”.
  • Another option is to enter your order number, email address, or your shipping ZIP code number to look up your order manually.
  • Print the prepaid return shipping label. 
  • Pack your items securely in a package.
  • Drop off your package at the nearest courier, or mail it directly from home.

Dr. Martens Return Policy Exceptions:

As per Dr. Martens return policy, there are few exceptions:

  • The product must be returned in its original condition, if it is damaged or has been altered in any way so you are not able to make a return of that product.
  • Dr. Martens does not accept the return of used products.
  • COD returns are not accepted at Dr. Martens.
  • The product return after 30 days will not be acknowledged. 

What is Dr. Martens Refund Policy?

You have 30 days to return your purchase at Dr. Martens and get a full refund for it. Please allow up to 3 business days after your items have been received at the warehouse. As soon as your return is processed, you will receive a confirmation email.

It typically takes 5 to 7 business days for the refund to show up on your credit card. You must bring the original sales receipt with you. The refunds will be made in the original form of payment within 14 days. Cash refunds will be issued for purchases made by check. Shipping and handling charges are not eligible for a refund.

What is Dr. Marten Exchange Policy?

Unfortunately, Dr. Marten does not offer an exchange policy. You are allowed to make an exchange at the store. If you want to make an exchange via mail then it is recommended that, first return your product for a full refund and then place a new order.

You have 30 days to make an exchange at the store. The product must be in its original condition. To make an exchange at the store is convenient and all the processes are in front of you. For more queries, you can contact our customer service department.

What are Dr. Martens return policy conditions?

  • All the return items must be unused.
  • The item must be returned in its original condition along with all the tags.
  • All the required accessories must be attached with the product at the time of return.
  • Make sure that the correct order number is printed on the return label.

Dr. Martens Order Cancellation Policy:

You have a very small timeframe to cancel your order, as your order goes right through the shipping process after it has been placed. You can call customer support immediately to check if your order has been canceled. If you were unable to cancel your order, you can return your items. You can follow Dr. Martens return policy guidelines mentioned above in this article and start your return process once you receive the item.


Dr. Martens Faulty Return Policy:

If you received a damaged, faulty, or defective item from Dr. Martens, you can return it. You don’t have to pay any restocking fees or return shipping fees, as it will be covered by Boot Barn. You can email for more information. It may take one business day to get a reply.

Dr. Marten Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Dr. Marten in the UK are 10:00 AM to 8:00 PM from Monday to Saturday.  On Sunday the store hours are 11:00 AM to 6:00 PM.

Contact Details:

Call us at 44 203 908 6901. You can also send an email by using Dr. Martens official website.

Dr. Martens Customer Service Hours:

Sure, here’s a table that shows the Dr. Martens customer service hours:

DayCustomer Service Hours (Pacific Time)
Monday6:30 AM to 4:30 PM
Tuesday6:30 AM to 4:30 PM
Wednesday6:30 AM to 4:30 PM
Thursday6:30 AM to 4:30 PM
Friday6:30 AM to 4:30 PM
Saturday8:00 AM to 2:00 PM
Sunday8:00 AM to 2:00 PM

Social Media Handles:


You have 30 days to make a return and the product must be returned in its original condition.

Customized, final sales, leather products and fragrances are non-returnable products. Used, damaged or worn products are not eligible to make a return.

Dr. Martens does not offer an exchange policy. If you want to exchange the product first you need to return the product, if the item is accepted by the company, then you can place a new order.

No, Dr. Martens does not accept the return of opened products. The product must be returned in its original condition as you have received according to Dr. Martens Return Policy.

You can easily make a return if you have received damaged or wrong product, they will pay the shipping fee and other handling charges. You must contact our customer support department before returning them.

No, Dr. Martens does not offer free returns. The customers have to pay $7 as a return fee.

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