Osprey Return Policy

Osprey Return Policy 2023 | Easy Process Without Receipt

If you don’t like or are not satisfied with your purchase, you can return it to Osprey. Osprey Return Policy is happy to help you with returns and exchanges. You can return your items to Osprey within 30 days from the date of purchase or delivery.

All the purchases either you made at the Osprey website, store can be returned within 30 days. You can return your items online or by visiting the Osprey store. You must bring your original sales receipt to return your items; otherwise, your items will be returned to you.

Details of Osprey Returns:

Information Details 
Website Osprey
Return time 30 days 
Return medium In Store & Online
Refund method Original payment method 
Contact (+1) 866 284 7830

Osprey Return Policy Conditions:

  • The item must be returned within the given time period.
  • The item which you want to return must be in its original condition, unused, unwashed and not broken.
  • If you received the damaged product by the company then you can make a return of that product otherwise you are not eligible.
Osprey Returns

Osprey Return Policy Without a Receipt:

In case you don’t have a receipt, Osprey provides an alternate option for returns and exchange. You will be able to make a return to Zale as long as you have an alternative. You can submit a shipment receipt to get a return or exchange if you made an online purchase.

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Return Methods at Osprey:

To return a product to Osprey, customers can choose to bring back their product by mail or in person at any outlet stores.

  • Purchases from Osprey outlet stores must be returned to one of Osprey outlet stores.
  • Whereas online purchases can be returned by mail at their store locations or warehouse.

Osprey Return Policy In-store:

Firstly, you will need to find the nearest Osprey’s store. Go to the store. Bring the item to the store with its original receipt that you got with your order. Fill out the return form. Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Osprey will not accept the product if it is damaged, used or washed. The product must be returned within 30 days of purchase.

Return via Mail:

  • Customers may start their return at the return form. 
  • Fill the form to prepare a return request.
  • Provide necessary details: your order number, email, address, name and print the prepaid shipping label. They will send you a shipping label via an email.
  • Place the item securely in the original package with a copy of your packing slip.
  • Ship your items back at Osprey store and affix the return label on the top of the box.
  • Once the package is received by the company, your return will be processed within 5 days. 
  • You can show your digital return code at UPS location instead of attaching the return label on the package. 

To make a successful return at store or online, customers make sure that the item is in its original condition, unused, and unworn, and there should not be any fault to it. Product must be in that condition as it was received.

Exceptions of Osprey Return Policy:

  • If the return product does not comply with the Osprey’s return policy then they hold the right to deny your return request.
  • Osprey does not accept the return of used and damaged products.
  • Product must be unopened, if packaging box is opened Osprey will not accept the return at any cost.

Osprey Refund Policy:

You have 30 days to return your purchase at Osprey and get a full refund for it. Please allow up to 3 business days after your items have been received at the factory house. As soon as your return is processed, you will receive a confirmation email. It typically takes 5 to 7 business days for the refund to show up on your credit card. You must bring the original sales receipt with you.

The refunds will be made in the original form of payment if you purchased the items at the Osprey store locations. Cash refunds will be issued for purchases made by check. Purchases made from PayPal or Affirm will be issued a refund to the original accounts.

Keep in Mind

Shipping and handling charges are not eligible for a refund.

Osprey Order Cancellation Policy:

To cancel an order, email [email protected] with your Order Number. We will cancel and process a refund if it’s not yet dispatched. Wait for the item to arrive before returning it. We cannot amend orders once they’ve been placed. If you change your mind, you must cancel and place another one.

If you were unable to cancel or amend your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

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What is Osprey Faulty Returns Policy

In case, if you have received a damaged or defective product from the Osprey, then you can return or exchange the product but you need to inform the customer support department as soon as possible. You don’t have to pay any restocking fees or return shipping fees, as it will be covered by Osprey.

What is Osprey Gift card Policy

Gift vouchers are non-transferable, can be used as part or full payment, and cannot be exchanged for cash. They expire 5 years from purchase. Protect the voucher as cash, as lost, stolen, or damaged vouchers cannot be replaced. If you paid with a gift card, your refund will be issued in the form of a gift voucher or store credit.

Gift vouchers are non-transferable, can be used as part or full payment, and cannot be exchanged for cash. They expire 5 years from purchase. Protect the voucher as cash, as lost, stolen, or damaged vouchers cannot be replaced.

Osprey Contact details:

Customers can call us at (+1) 866 284 7830. Send email at [email protected]. For more queries please visit Osprey’s website.

Osprey Customer Service Hours:

Our customer representative is available 9:00 AM to 6:00 PM from Monday to Friday.

Osprey Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of the Osprey in the United Kingdom (UK) are:

DayOpening TimeClosing Time
Monday10:00 AM8:00 PM
Tuesday10:00 AM8:00 PM
Wednesday10:00 AM8:00 PM
Thursday10:00 AM8:00 PM
Friday10:00 AM8:00 PM
Saturday10:00 AM8:00 PM
Sunday10:00 AM7:00 PM

Osprey Social Media Links:


What is the Osprey return policy?

You can return your product within 30 days of purchase. The product must be returned in its original condition along with its receipt. 

In how many days can I get a refund?

You will receive your refund within 5 to 10 business days. Refunds will be issued in the form of the original payment method. 

Can I return store purchases via mail?

No, you are not allowed to make a return of store purchases via mail as mentioned in Osprey Return Policy.

Can I return a used product at Osprey?

Absolutely not, you cannot make a return of used products at Osprey. Osprey does not accept the product that appears to be used or worn.

Do they refund delivery charges?

Returning a faulty or substituted product, standard delivery charges will be refunded, but enhanced delivery services like Timed next day will not be refunded.

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