Tesco Return Policy

Tesco Return Policy 2024 | Get Quick Refund

Tesco is happy with everything their customers purchase from them. But if they change their mind, they can return their products. Tesco return policy allows its customers to return their products within 30 days.

Customers must bring their proof of purchase such as order confirmation or original sales receipt. They can easily get a refund or exchange for the product. Please keep in mind that some of the products will have different return exceptions and limits if you change your mind.

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Details About Tesco Returns

InformationDetails
WebsiteTesco
Return Period30 Days
Refund Period3-5 Business Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsMail, In-Store
Customer Support HoursMonday-Saturday: 7:00 AM-11:00 PM
Sunday: 10:00 AM-10:00PM
Phone Support0800 917 7403

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Tesco Refund Policy

Once your items are received by Tesco, you will receive the refund in the original payment method. This will either be by:

  • Credit or Debit Card: You will receive the refund on the same card. It will take 3-5 business days for the refunds to be issued to your account.
  • Clubcard Vouchers: You will receive the Clubcard points of the equivalent value for your online purchases.
  • Gift Card or Money Card: You will receive the refund in the Tesco gift card or money card.

Tesco Exchange Policy

You can exchange your product at Tesco within 30 days of its purchase date. You must bring a proof of purchase with you. If possible, you should return the item to the same store from where you purchased it.

The items must be in the new and undamaged condition. The items to be exchanged must be sealed and unopened. You can exchange the returned item for another item of the same value.

Conditions of Tesco Return Policy

The following are the return conditions:

  • You must bring the proof of purchase.
  • Items must be returned within 30 days.
  • Items must be in sealed and unopened condition.
  • Products must be returned in their original condition and undamaged packaging.

Tesco Return Exceptions

The following are the return exceptions:

  • Toothbrushes
  • Chilled Items
  • Frozen Items

Returning Medicines

If you want to return the medications purchased from a Tesco store, you can receive a refund or exchange for them. You need to return it to the store you purchased it from and make sure to bring the proof of purchase.

You can return the over-the-counter medication that you purchased from the Tesco Pharmacy. These can be returned only for a refund via the Pharmacy. Refunds for medicines will only be accepted if they are sealed in their original packaging.

Returning Cosmetics

You can return your cosmetics to Tesco Extra or Tesco Superstore if you have changed your mind about the product purchase. You need to bring proof of purchase to get a full refund or an exchange. Cosmetic items must be in a sellable condition, in a sealed and unopened condition.

They must be returned in their original condition and undamaged packaging. If you purchased the cosmetics online, you need to go to the Contact Us page on the official website for further help and support.

Methods to Return at Tesco

Online Returns

If you are not satisfied with your purchase of the products you received, you can give them back to the Click+Collect colleague or the delivery driver. You will receive the refund on your payment card. After the product is delivered, you can return it to any Tesco Extra or Tesco Superstores. You must bring your delivery note or confirmation email to receive the refund or exchange.

If you are unhappy with the quality of the food or fresh flowers, you can return them to the delivery driver to receive a refund. You cannot return the chilled or frozen products if you have changed your mind after the delivery or Click+Collect time.

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Due to hygienic and health reasons, Tesco doesn’t accept the return of some products like toothbrushes. You can return all other items such as perishable food products if you return them within their ‘best before or ‘use by’ date.

In-Store Returns

If you want to return your purchase, you can return it in-store. You can get a refund or exchange for the products. Please make sure to bring proof of purchase such as the original sales receipt. If possible, return the product to the store where you purchased

You can return the product to any Tesco store if you purchase it from Tesco Express. You must return the product to Tesco Extra or Tesco Superstore if you purchased from Tesco Extra or Tesco Superstore. If you purchased a product from a GetGo store, you should follow the instructions in the GetGo section within the Tesco Grocery & Clubcard app.

Please remember that you cannot return the chilled or frozen products if you have changed your mind. You can return all other items such as perishable food products if you return them within their ‘best before’ or ‘use by’ date.

Tesco Delivery and Shipping Policy

Tesco delivers to most of the UK residential addresses. A minimum of £5 will be added to the online orders at the checkout if the total value is under £50 minimum basket value. The standard delivery charges vary between £3-£7 depending on the location.

Tesco Gift Card Policy

Tesco does not accept any returns or refunds of Tesco gift cards and gift cards from other parties such as Next, Amazon, New Look, etc. The change of mind return policy does not apply to Tesco gift cards.

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How To Return Without Receipt at Tesco?

If you used your Clubcard for your purchase and are unable to find your receipt, the staff can look up your transactions in your Clubcard for the last 100 days after your purchase. You can receive the refund without needing the original receipt.

If you didn’t use your Clubcard, and want a refund for your product without having the original sales receipt. You can get an exchange for the product with another product having the same value. The returned product must be in a new and original condition.

Tesco Holiday Return Policy

Tesco has extended its normal 30-day policy for Christmas. Any product that you buy between October 1st and December 24th can be returned until 31st January. This will not affect your legal rights to return the faulty products after the 30-day time covered in Tesco’s refund policy.

Order Cancellation Policy

If you want to cancel an order from the Tesco website, you need to select ‘My Orders’ and then ‘Orders due for delivery’. You will see your placed orders. Find the order that you want to cancel and then select ‘Cancel this order’. Click ‘Yes’ to confirm.

If you want to cancel your order through the Tesco Grocery & Clubcard app, you should select ‘My Orders’ and you can cancel your order from there.

How To Return Faulty Items at Tesco?

Tesco tries its best to make sure the products work perfectly. But if your product becomes faulty or defective you can get a refund, repair, or replacement within the first 12 months. You can return your faulty products to any Tesco Superstore or Tesco Extra. It would be preferred if you return it to the store where you purchased it from.

  • You will be offered a repair, exchange, or full refund within 30 days of the purchase date (or within the use-by date for perishable items).
  • After 30 days of purchasing the product, Tesco will arrange a repair of the products. If this doesn’t work, you will be offered a refund.
  • If you have an issue with your products after the first 12 months you can see Tesco’s Contact Us page for further support and help.

Tesco Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.

Customer Service Hours

You can contact the Customer Service team in following hours:

DayCustomer Service Hours
Monday7:00 AM – 11:00 PM
Tuesday7:00 AM – 11:00 PM
Wednesday7:00 AM – 11:00 PM
Thursday7:00 AM – 11:00 PM
Friday7:00 AM – 11:00 PM
Saturday10:00 AM – 10:00 PM

Tesco Contact Details

You can contact the Customer Service team by sending a message on their WhatsApp at 0800 917 7403.

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FAQs:

Tesco return policy allows its customers to return their products within 30 days. You must bring proof of purchase such as order confirmation or original sales receipt.

It will take 3-5 business days for the refund to be issued to your account after Tesco receives your returned products.

Yes, you can cancel your order from the Tesco website or their mobile phone app.

No, unfortunately, you cannot return gaming software cards if you have changed your mind about the purchase.

You can return these products in-store if they are unused. You must bring the proof of purchase and you will be able to get an exchange.

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