Tesco Return Policy 2024 | Get Quick Refund
Tesco is happy with everything their customers purchase from them. But if they change their mind, they can return their products. Tesco return policy allows its customers to return their products within 30 days.
Customers must bring their proof of purchase such as order confirmation or original sales receipt. They can easily get a refund or exchange for the product. Please keep in mind that some of the products will have different return exceptions and limits if you change your mind.
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Details About Tesco Returns
| Information | Details |
| Website | Tesco |
| Return Period | 30 Days |
| Refund Period | 3-5 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday-Saturday: 7:00 AM-11:00 PM Sunday: 10:00 AM-10:00PM |
| Phone Support | 0800 917 7403 |
Tesco Refund Policy
Once your items are received by Tesco, you will receive the refund in the original payment method. This will either be by:
Tesco Exchange Policy
You can exchange your product at Tesco within 30 days of its purchase date. You must bring a proof of purchase with you. If possible, you should return the item to the same store from where you purchased it.
The items must be in the new and undamaged condition. The items to be exchanged must be sealed and unopened. You can exchange the returned item for another item of the same value.
Conditions of Tesco Return Policy
The following are the return conditions:
Tesco Return Exceptions
The following are the return exceptions:
Returning Medicines
If you want to return the medications purchased from a Tesco store, you can receive a refund or exchange for them. You need to return it to the store you purchased it from and make sure to bring the proof of purchase.
You can return the over-the-counter medication that you purchased from the Tesco Pharmacy. These can be returned only for a refund via the Pharmacy. Refunds for medicines will only be accepted if they are sealed in their original packaging.
Returning Cosmetics
You can return your cosmetics to Tesco Extra or Tesco Superstore if you have changed your mind about the product purchase. You need to bring proof of purchase to get a full refund or an exchange. Cosmetic items must be in a sellable condition, in a sealed and unopened condition.
They must be returned in their original condition and undamaged packaging. If you purchased the cosmetics online, you need to go to the Contact Us page on the official website for further help and support.
Methods to Return at Tesco
Online Returns
If you are not satisfied with your purchase of the products you received, you can give them back to the Click+Collect colleague or the delivery driver. You will receive the refund on your payment card. After the product is delivered, you can return it to any Tesco Extra or Tesco Superstores. You must bring your delivery note or confirmation email to receive the refund or exchange.
If you are unhappy with the quality of the food or fresh flowers, you can return them to the delivery driver to receive a refund. You cannot return the chilled or frozen products if you have changed your mind after the delivery or Click+Collect time.
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Due to hygienic and health reasons, Tesco doesn’t accept the return of some products like toothbrushes. You can return all other items such as perishable food products if you return them within their ‘best before or ‘use by’ date.
In-Store Returns
If you want to return your purchase, you can return it in-store. You can get a refund or exchange for the products. Please make sure to bring proof of purchase such as the original sales receipt. If possible, return the product to the store where you purchased
You can return the product to any Tesco store if you purchase it from Tesco Express. You must return the product to Tesco Extra or Tesco Superstore if you purchased from Tesco Extra or Tesco Superstore. If you purchased a product from a GetGo store, you should follow the instructions in the GetGo section within the Tesco Grocery & Clubcard app.
Please remember that you cannot return the chilled or frozen products if you have changed your mind. You can return all other items such as perishable food products if you return them within their ‘best before’ or ‘use by’ date.
Tesco Delivery and Shipping Policy
Tesco delivers to most of the UK residential addresses. A minimum of £5 will be added to the online orders at the checkout if the total value is under £50 minimum basket value. The standard delivery charges vary between £3-£7 depending on the location.
Tesco Gift Card Policy
Tesco does not accept any returns or refunds of Tesco gift cards and gift cards from other parties such as Next, Amazon, New Look, etc. The change of mind return policy does not apply to Tesco gift cards.
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How To Return Without Receipt at Tesco?
If you used your Clubcard for your purchase and are unable to find your receipt, the staff can look up your transactions in your Clubcard for the last 100 days after your purchase. You can receive the refund without needing the original receipt.
If you didn’t use your Clubcard, and want a refund for your product without having the original sales receipt. You can get an exchange for the product with another product having the same value. The returned product must be in a new and original condition.
Tesco Holiday Return Policy
Tesco has extended its normal 30-day policy for Christmas. Any product that you buy between October 1st and December 24th can be returned until 31st January. This will not affect your legal rights to return the faulty products after the 30-day time covered in Tesco’s refund policy.
Order Cancellation Policy
If you want to cancel an order from the Tesco website, you need to select ‘My Orders’ and then ‘Orders due for delivery’. You will see your placed orders. Find the order that you want to cancel and then select ‘Cancel this order’. Click ‘Yes’ to confirm.
If you want to cancel your order through the Tesco Grocery & Clubcard app, you should select ‘My Orders’ and you can cancel your order from there.
How To Return Faulty Items at Tesco?
Tesco tries its best to make sure the products work perfectly. But if your product becomes faulty or defective you can get a refund, repair, or replacement within the first 12 months. You can return your faulty products to any Tesco Superstore or Tesco Extra. It would be preferred if you return it to the store where you purchased it from.
Tesco Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Customer Service Hours
You can contact the Customer Service team in following hours:
| Day | Customer Service Hours |
|---|---|
| Monday | 7:00 AM – 11:00 PM |
| Tuesday | 7:00 AM – 11:00 PM |
| Wednesday | 7:00 AM – 11:00 PM |
| Thursday | 7:00 AM – 11:00 PM |
| Friday | 7:00 AM – 11:00 PM |
| Saturday | 10:00 AM – 10:00 PM |
Tesco Contact Details
You can contact the Customer Service team by sending a message on their WhatsApp at 0800 917 7403.
