BJ’s Return Policy 2024 | 365 Days for Refund & Exchange

BJ accepts item returns for exchanges and refunds but that vary depending on the type of item purchased. The BJ’s return window is only for 365 days. It is requested that customers return their product in its original condition with its original accessories and its packaging. BJ will not accept the return of every item you are unsatisfied with.

  • Non-grocery items are returnable within 365 days of purchase.
  • Big appliances and software should be returned within 30 days.
  • Electronic devices may be returned within 14 days.

Details about BJ’s Returns

Information Details 
Website BJ’s
Return time365 days 
Return methodIn store & online
Refund time30 business days
Receipt requiredYes 
Contact number+1-800-257-2582

BJ’S Return Policy Method:

You can return your product by going to the store or online and via phone call.

BJ’s Returns Online

If you purchased a product at BJ’s website and you are not satisfied with your purchase, you can return your product in store or online. You can follow a few steps to make an online return.

  • Visit BJ’s website
  • Login to your account.
  • Go to your order.
  • Select the product which you want to return.
  • Follow the given instructions ahead at the portal to make your return successful. 

Then you will be able to return your product, and you can request for an exchange or refund. Once BJ’s has received your product then your return process will initiate.

BJ's Returns

BJ’s Return Policy In-Store

It is recommended that customers return your product at the store, because the process is simple and everything is in front of the customers. Visit the nearest BJ’s store, contact the store employee and ask them to help.

The store executives will be happy to help their customers. Bring the product to the store with its original packaging, receipt and all the tags must attach to the product. The product should be in its original condition as you received.

The store employee examines your product and then tells you whether you are eligible for return or not. If you fulfill the company’s terms and conditions of return policy, then you can also request for refund or exchange.

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Via phone

If you are not happy with your purchase, you can reach out to BJ’s customer support over phone call by dialing 1-844-257-2582.

BJ’s Return Policy on Electronics:

BJ’s return policy for electronics is not the same as other products. To make it easier for customers we have listed the product and return dates according to its type.

  • You can return the laptop and tablets within 14 days of purchase with all its accessories.
  • Computers, patio sets, television and home theater must be returned within 90 days of purchase.
  • Computer Software, video games, DVDs are only eligible if they are unopened.
  • Large appliances such as fridge, washer, dryer, and dishwasher should be returned within 30 days of purchase.

BJ’s Optical Return Policy:

If you are purchasing optical products from BJ, then you should be aware of their return policy of optical products. The return policy is not the same for not optical products. BJ does not accept return of contact lenses or prescribed eyewear. Furthermore, you can return your eyewear accessories within 365 days of purchase unless it is not damaged or defective.

  • If your glasses break accidently and you make a one-time replacement then you can receive a 50% refund. But you have to provide the original receipt.
  • You are only eligible for a 50% discount on your next glasses order without any change in prescription and lenses, if your glasses break within a year.
  • Company will remake your glasses or lenses for free and replace them in original frames, if prescription changes within 60 days of purchase.

BJ’s Exchange Policy:

If you received damage or defective product you should request for exchange at BJ as soon as possible. Your return items must fulfill the company’s terms and conditions then you can exchange your product. You are only eligible for exchange with the same product with a color difference or size difference. Moreover, the store employee will guide you or you can contact customer support. 

BJ’s Refund Policy:

According to BJ’s return policy, you will get a refund in the same form of the original payment method you used initially. If you do not want to exchange your product then you can request to get your money back.

The refund process may take about 30 business days to complete. Store executive will inspect your return product and then inform you that you are eligible or not. When you are not eligible for a normal refund policy. This means your refund will be in the form of a store credit.

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BJ’s Holidays Return Policy:

All items purchased on from November 1 to December 24 can be returned until January 24 of the following year, unless they are labeled as “Non-Returnable Items.” To be eligible for return, the merchandise must be in new condition with all original accessories and packaging.

Failure to meet these requirements may result in a restocking fee. A valid Return Authorization Number is also required. Items purchased before or after the designated period or returned after January 24 will follow the standard Return Policy outlined in the “Proper Conditions for Return and Credit” section.

BJ’s Return Conditions:

  • The product must be in its original condition.
  • All the tags must be attached to the product.
  • All accessories must be attached with the product.
  • Customers can initiate the return within a year from the date of purchase.
  • BJ does not accept return of non-grocery items after one year.

Order Cancellation Policy:

To cancel your order at BJ, follow the given steps.

  • Login to your account, but if you placed your order as a guest then you have to provide email address, order number and zip code then you can track your order.
  • After signing in or submitting your information, you can now see your order information. If you want to cancel your product then select “Cancel”.
  • Now provide a valid reason why you want to cancel your product and enter the quantity you wish to cancel.

Delivery and Shipping Policy at BJ:

There are following different delivery options:

Standard Ground

It may include delivery via U.S. priority mail, UPS Ground and FedEx Ground. 

Expedited Ground

It will ship via FedEx ground and UPS or similar carriers. But expedited is not available for all items.

Shipping fee is based on shipping method whether you choose standard or expedited ground. Shipping fee and sales tax is also based on the address your order is shipped to.

Store Timings:

The club hours and optical hours of the BJ store are available in the following. For more queries contact our customer support department.

DayClub HoursOptical Hours
Monday8:00 AM – 10:00 PM10:00 AM – 7:00 PM
Tuesday8:00 AM – 10:00 PM10:00 AM – 7:00 PM
Wednesday8:00 AM – 10:00 PM10:00 AM – 7:00 PM
Thursday8:00 AM – 10:00 PM10:00 AM – 7:00 PM
Friday8:00 AM – 10:00 PM10:00 AM – 7:00 PM
Saturday8:00 AM – 10:00 PM9:00 AM – 7:00 PM
Sunday8:00 AM – 9:00 PM12:00 PM – 5:00 PM

Contact details of BJ:

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  • Non-grocery items must be returned within a year.
  • Electronics devices must be returned within 14 days of purchase.
  • Larger appliances can be returned within 30 days of purchase.

Lottery tickets, tobacco, alcohol, fireworks, special event products, final sale products, computer software, gift cards and open video games are non-returnable products at BJ.

Yes, you can make a return without receipt at BJ if you have BJ’s membership card. BJ’s employees can look up your purchase with your BJ’s membership card.

You will get your refund within 30 business days to post to your account. Your refund will be issued in the original form of payment you used initially.

No, you cannot return opened products at BJ. In case of BJ’s manufacturing error then you can make a return. If you received a damaged or defective product contact our customer support department.

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