Guess Return Policy 2025 | Refunds, Shipping, and Store Returns
Guess gives top priority to their customers, if you are not satisfied with the purchase then Guess Return Policy offers a relaxed and user-friendly timeframe. You are allowed to return their product at Guess if for whatever reason, you are not happy with the purchase. You may return your item within 30 days of purchase.
The product must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Guess. All the tags must be intact with the product.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10 Days
Shipping FEE
Non-refundable
You May Also Like To Visit Reformation Return Policy
Details About Guess Returns:
| Information | Details |
| Website | Guess |
| Return time | 30 days |
| Return medium | In-Store & Online |
| Refund method | Original payment method or Store credit |
| Exchange medium | In-Store & Online |
| Contact | 1 877 444 8377 |
| Email Support | customercare@guess.com |
What is Guess Return Method?
Guess provides its customers two ways to return your product. They can opt any one of the options according to their ease. You can return your product by visiting the store and via mail. You can return your purchase at the store where you purchased it.
Guess In-store Return:
If you have a nearby Guess store, then returning to the store is a fast and easy way to return. You can locate the nearest Guess Store. If you are not happy with the purchase, you can make a return at the Guess store within 30 days of purchase.
To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product.
Guess Online Return:
Make sure that your product must be in its original condition and eligible to return. Online orders can be returned via mail.
Guess Ecommerce Returns 10610 Freeport Dr. Dock Door 8 Louisville, KY 40258
The return shipping charge for each shipping label $6.95 used will be deducted from your refund.
Guess Return Policy Conditions:
Guess Exchange Policy:
Simply return to the store or by mail, if you want to exchange your product. You still have to pay your shipping charges and handlings for mail-in exchanges separately. The amount you paid for the return product will be credited to you for the new purchase. You can exchange your product by visiting the store. The product must be in its original condition.
It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. The staff will facilitate you to make an exchange for different size, color and style. Exchanges can be made within 30 days of purchase or delivery. If you need more assistance please contact Guess customer support department.
Suggested For You REVOLVE Return Policy
Guess Refund Policy:
If you are not happy with the purchase that you made at Guess, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Guess will send you a confirmation email, either your refund is accepted or not.
Customers will get their refund as the same mode of payment used for a purchase. Refund process may take about 10 business days to complete. It can take more time to reflect back to your account due to the bank account processing time. You can contact them by calling or sending an email.
Keep in Mind
Shipping fee and other handling charges are not returnable.
Guess Return Policy Exceptions:
There are few products which are not under the Guess standard return policy. You cannot make a return of following products:
Guess Return Policy Without a Receipt:
You are allowed to make a return without a receipt but there is an exception. If you have lost the receipt and want to return your online order, you can get Pdf version of the receipt. You need to login to your account and print out the digital receipt which will act as a proof of purchase.
Similar To This Mango Return Policy
Guess Store Hours:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Guess Contact Details:
You can call at 1 877 444 8377. Send an email to customercare@guess.com.Â
Guess customer Service Hours:
Guess customer service hours are mentioned in the following according to Pacific Time (PT):
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 6:00 AM | 5:00 PM |
| Tuesday | 6:00 AM | 5:00 PM |
| Wednesday | 6:00 AM | 5:00 PM |
| Thursday | 6:00 AM | 5:00 PM |
| Friday | 6:00 AM | 5:00 PM |
| Saturday | 7:00 AM | 4:00 PM |
| Sunday | Closed | Closed |
Guess Social Media Links:
FAQs:
Can I make a return of worn items at Guess?
No, you cannot make a return of a worn, washed or used product as per Guess Return Policy Guidelines.
What if I received a damaged or defective product?
If you received a faulty or damaged product contact our customer support department by dialing 1 877 444 8377. They will help you to make a return in that case, shipping fee and other handling charges will be borne by the company.
Can I return an online purchase at the Guess Store?
Yes, you can make a return of online purchase at Guess retail store. However, the outlet purchases can only be returned to a Guess store.
Can I make a return of gift purchase at Guess?
Yes, you are allowed to make a return gift purchase online or in-store. You have to submit the gift receipt to make an exchange or return your product according to Guess Return Policy.
In how many days can I get a refund?
Refund process depends on your bank account in which your amount will reflect back. It may take 10 business days to issue your refund.
Conclusion:
Returning or exchanging a product at GUESS is simple and customer-friendly. You have up to 30 days after shipment to return or exchange items, as long as they are unworn, unwashed, and not marked as final sale. You can return items by mail or visit a store with your original invoice or QR code.
If you need help at any point, GUESS offers support through their customer service team by phone or email. Just remember, shipping charges are not refunded, and return shipping costs are your responsibility. Always keep your return details and track your package to avoid issues.
