Guess Return Policy 2026 | In-Store & Mail Returns Guide
Guess gives top priority to their customers, if you are not satisfied with the purchase then Guess Return Policy offers a relaxed and user-friendly timeframe. You are allowed to return their product at Guess if for whatever reason, you are not happy with the purchase. You may return your item within 30 days of purchase.
The product must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Guess. All the tags must be intact with the product.
Return Peried
30 Days
Exchange Time
Available
Refund Process
5-8 Days
Shipping FEE
Non-refundable
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Details About Guess Returns:
| Information | Details |
| Website | Guess |
| Return time | 30 days |
| Return medium | In-Store & Online |
| Refund method | Original payment method |
| Exchange medium | Available |
| Contact | 1 877 444 8377 |
| Email Support | customercare@guess.com |
What are Guess Return Methods?
Guess provides its customers two ways to return your product. They can opt any one of the options according to their ease. You can return your product by visiting the store and via mail. You can return your purchase at the store where you purchased it.
Guess In-store Return:
If you have a nearby Guess store, then returning to the store is a fast and easy way to return. You can locate the nearest Guess Store. If you are not happy with the purchase, you can make a return at the Guess store within 30 days of purchase.
To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product.
Bring your eligible merchandise along with the QR code on your Order Shipment Confirmation email for a seamless in-store return. Show the QR code to a store associate for scanning and processing; no original packing slip or invoice required.
Guess Online Return:
Make sure that your product must be in its original condition and eligible to return. Online orders can be returned via mail.
How to Return by Mail?
The return shipping charge for each shipping label $6.95 used will be deducted from your refund.
Use your own carrier:
Include your Return Authorization Form in the package with the item(s) you are returning to guess. Ship your package to guess return center via the carrier of your choice:
Guess Ecommerce Returns 10610 Freeport Dr. Dock Door 8 Louisville, KY 40258
If your order arrived in multiple packages and you want to return more than one item, you may receive multiple shipping labels and return authorization forms. The return shipping charge for each shipping label $6.95 used will be deducted from your refund.
Gift returns:
If you received a gift purchased online, you can return it by mail or to a store nearest to you. To return by mail, visit Online Returns Center and enter your order number to start your return process. GUESS gift card purchases will be credited to an electronic merchandise return card.
What are Guess Return Policy Conditions?
Guess Exchange Policy:
Simply return to the store or by mail, if you want to exchange your product. You still have to pay your shipping charges and handlings for mail-in exchanges separately. Guess gladly accept return or exchange of unworn, unwashed or defective GUESS, Marciano GUESS kids, and GUESS Factory merchandise up to 30 days after shipment.
It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. The staff will facilitate you to make an exchange for different size, color and style. Guess currently have a return and replacement option as an exchange policy. The easiest way to trade is to visit the nearest store. Please note that in-store prices may differ from online prices.
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Guess Refund Policy:
If you are not happy with the purchase that you made at Guess, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Guess will send you a confirmation email, either your refund is accepted or not.
Your return and refund will be processed within 5-8 business days of receipt of the items by us. Refunds are given for the aggregate price of the item shown on the original packing slip/invoice and all applicable taxes, excluding shipping charges and additional discounts. Please allow 3-5 business days for the credit to appear on your statement.
Keep in Mind
Shipping fee and other handling charges are not returnable.
Guess Return Policy Exceptions:
There are few products which are not under the Guess standard return policy. You cannot make a return of following products:
Guess Return Policy Without a Receipt:
If you wish to return your online purchase but have lost your original invoice/delivery slip, simply reprint a copy of your original invoice/delivery slip by logging into your account. Click Online History and then click View Invoice to download a printable PDF version of your invoice.
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Guess Store Hours:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Guess Contact Details:
You can call at 1 877 444 8377. Send an email to customercare@guess.com.
Guess customer Service Hours:
Guess customer service hours are mentioned in the following according to Pacific Time (PT):
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 6:00 AM | 5:00 PM |
| Tuesday | 6:00 AM | 5:00 PM |
| Wednesday | 6:00 AM | 5:00 PM |
| Thursday | 6:00 AM | 5:00 PM |
| Friday | 6:00 AM | 5:00 PM |
| Saturday | 7:00 AM | 4:00 PM |
| Sunday | Closed | Closed |
Guess Social Media Links:
FAQs:
Can I make a return of worn items at Guess?
No, you cannot make a return of a worn, washed or used product as per Guess Return Policy Guidelines.
What if I received a damaged or defective product?
If you received a faulty or damaged product contact our customer support department by dialing 1 877 444 8377. They will help you to make a return in that case, shipping fee and other handling charges will be borne by the company.
Can I return an online purchase at the Guess Store?
Yes, you can make a return of online purchase at Guess retail store. However, the outlet purchases can only be returned to a Guess store.
Can I make a return of gift purchase at Guess?
Yes, you are allowed to make a return gift purchase online or in-store. You have to submit the gift receipt to make an exchange or return your product according to Guess Return Policy.
In how many days can I get a refund?
Refund process depends on your bank account in which your amount will reflect back. It may take 3-5 business days to issue your refund.
How to return amazon products?
You can create your own returns form from your Amazon account under Orders and print a hassle-free shipping label in minutes. You have 30 days from delivery to make a return. For more information, please visit amazon.com/returns.
What is price adjustment policy?
Guess offer a one-time price adjustment if an item is discounted within 14 days of the date of purchase. Simply call customer service at 1-877-444-8377 to request a refund of the price difference.
Conclusion:
Returning or exchanging a product at GUESS is simple and customer-friendly. You have up to 30 days after shipment to return or exchange items, as long as they are unworn, unwashed, and not marked as final sale. You can return items by mail or visit a store with your original invoice or QR code.
If you need help at any point, GUESS offers support through their customer service team by phone or email. Just remember, shipping charges are not refunded, and return shipping costs are your responsibility. Always keep your return details and track your package to avoid issues.
