Guess Return Policy

Guess Return Policy 2024 | Easy Methods for Refund

Guess gives top priority to their customers, if you are not satisfied with the purchase then Guess Return Policy offers a relaxed and user-friendly timeframe. You are allowed to return their product at Guess if for whatever reason, you are not happy with the purchase. You may return your item within 30 days of purchase.

The product must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Guess. All the tags must be intact with the product.

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Details About Guess Returns:

Information Details 
Website Guess
Return time 30 days
Return medium In-Store & Online
Refund method Original payment method or Store credit
Exchange medium In-Store & Online
Contact 1 877 444 8377

What is Guess Return Method?

Guess provides its customers two ways to return your product. They can opt any one of the options according to their ease. You can return your product by visiting the store and via mail. You can return your purchase at the store where you purchased it.

Guess In-store Return:

If you have a nearby Guess store, then returning to the store is a fast and easy way to return. You can locate the nearest Guess Store. If you are not happy with the purchase, you can make a return at the Guess store within 30 days of purchase.

To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product.

Guess Returns

Guess Online Return:

Make sure that your product must be in its original condition and eligible to return.  Online orders can be returned via mail.

  • Login to your Guess account. 
  • Provide details about your product order number, name, email to get confirmation email. Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.
  • Mail the items back at the Guess you can drop your package at any courier for return.

You will have to pay a return shipping label if you make your return online to Reformation.

Guess Return Policy Conditions:

  • The product must be returned within 30 days of purchase, either you may return it in-store or via mail.
  • The product must be returned in its original condition.
  • The product must be undamaged, unworn, unwashed and not have been altered in any way.
  • All the tags must be attached with the products.

Guess Exchange Policy:

Simply return to the store or by mail, if you want to exchange your product. You still have to pay your shipping charges and handlings for mail-in exchanges separately. The amount you paid for the return product will be credited to you for the new purchase. You can exchange your product by visiting the store. The product must be in its original condition.

It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. The staff will facilitate you to make an exchange for different size, color and style. Exchanges can be made within 30 days of purchase or delivery. If you need more assistance please contact Guess customer support department.

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Guess Refund Policy:

If you are not happy with the purchase that you made at Guess, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Guess will send you a confirmation email, either your refund is accepted or not.

Customers will get their refund as the same mode of payment used for a purchase. Refund process may take about 10 business days to complete. It can take more time to reflect back to your account due to the bank account processing time. You can contact them by calling or sending an email.

Keep in Mind

Shipping fee and other handling charges are not returnable.

Guess Return Policy Exceptions:

There are few products which are not under the Guess standard return policy. You cannot make a return of following products:

  • Final sale items are not eligible to return at Guess.
  • Guess does not accept the return of customized or personalized items.
  • You are not allowed to return swimwear due to hygiene.
  • You are not allowed to make a return of damaged products.

Guess Return Policy Without a Receipt:

You are allowed to make a return without a receipt but there is an exception. If you have lost the receipt and want to return your online order, you can get Pdf version of the receipt. You need to login to your account and print out the digital receipt which will act as a proof of purchase.

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Guess Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Guess in the UK are as follows:

DayOpening TimeClosing Time
Monday10:00 AM7:00 PM
Tuesday10:00 AM7:00 PM
Wednesday10:00 AM7:00 PM
Thursday10:00 AM7:00 PM
Friday10:00 AM8:00 PM
Saturday10:00 AM8:00 PM
Sunday12:00 PM6:00 PM

Guess Contact Details:

You can call at 1 877 444 8377. Send an email to [email protected]. For more information please visit .

Guess customer Service Hours:

Guess customer service hours are mentioned in the following according to Pacific Time (PT):

DayOpening TimeClosing Time
Monday6:00 AM5:00 PM
Tuesday6:00 AM5:00 PM
Wednesday6:00 AM5:00 PM
Thursday6:00 AM5:00 PM
Friday6:00 AM5:00 PM
Saturday7:00 AM4:00 PM

Guess Social Media Links:


Can I make a return of worn items at Guess?

No, you cannot make a return of a worn, washed or used product as per Guess Return Policy Guidelines.

Are returns free at Guess?

Guess Return Policy offers free return on items that comply with their return policy. You can make in-store returns free of cost. If you make an online return then shipping charges will be borne by you.

What if I received a damaged or defective product?

If you received a faulty or damaged product contact our customer support department by dialing 1 877 444 8377. They will help you to make a return in that case, shipping fee and other handling charges will be borne by the company.

Can I return an online purchase at the Guess Store?

Yes, you can make a return of online purchase at Guess retail store. However, the outlet purchases can only be returned to a Guess store.

Can I make a return of gift purchase at Guess?

Yes, you are allowed to make a return gift purchase online or in-store. You have to submit the gift receipt to make an exchange or return your product according to Guess Return Policy.

In how many days can I get a refund?

Refund process depends on your bank account in which your amount will reflect back. It may take 7 to 10 business days to issue your refund.

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