Debenhams Return Policy

Debenhams Return Policy 2024 | In-store & Online Returns


Return Peried

28 Days



Not Allowed


Refund Peried

28 Days


Shipping Fee


Debenhams offers a return policy allowing customers to return undamaged goods within 28 days of both in-store and online purchases. Debenhams return policy is valid for items returned in their original condition within 28 days. Debenhams allows refunds for unfit or unwanted items as long as they meet their return policy requirements.

Details of Debenhams Returns

Website Debenhams
Return time28 days
Return medium In Store & Online
Exchange No 
Refund methodOriginal payment method

What is Debenhams Return Policy without Receipt?

To process a Debenham’s return, both online and in-store purchases require a receipt for both purchases. Debenhams cannot issue a return without a receipt as they lack sufficient purchase date and verification information. The store or website must verify that the product was purchased within the return policy guideline, and without proof of purchase, they cannot verify the purchase.

Debenhams Returns

What is Debenhams Holiday Return Policy?

Purchases made between November 19th and December 17th, can be returned until January 15th, while after December 17th, the standard 28-day refund policy applies.

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What are Return Methods at Debenhams?

In-Store Returns

You can use the Store Locator given to find the Debenhams store near you. You can bring your items in-store within 28 days from its purchase date to return. Securely pack your items and bring them to the store. Make sure to bring an original sales receipt or order number if you are returning an online order to the store. Talk to a store associate about your return. They will gladly help you with the return process.

Online Returns

You have 28 days to return an item, and they recommend using a trackable service and keeping proof of postage receipt until refund processing. The fee for returning a single parcel is £1.99, while the fee for multiple parcels is £1.99 per parcel.

  • Keep orders separate to avoid refund delays.
  • Repack items and log in to the return portal.
  • Select preferred return option (print returns label at home or in store).
  • Post return in portal, keep proof of postage.
  • Monitor return tracking for updates.

What is Debenhams Refund Policy?

Debenhams will refund the total amount to the original payment method for returns that comply with their return policy, but not cash refunds. They will refund your payment to your original payment method within 14 days after approving the refund. The refund may take up to 5 days to appear in your bank, depending on the bank you use. 

What is Debenhams Exchange Policy?

Debenhams currently lacks an active exchange policy in place. They do not offer an exchange facility, but you can return items and reorder for a replacement, and your refund will be processed once you’ve received the unwanted items.

The refund policy applies to all return items, not the exchange policy. Debenhams merchandise cannot be returned for items of equal or lower value. Your money will be refunded to your original payment method.

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What are Exceptions of Debenhams Return Policy?

Debenhams offers a 28-day return policy, with items must be in their original condition and not washable or damaged. Washed or damaged clothing items are not eligible. Any tampering, such as washing or extended wear, will be rejected for the return policy.

Debenhams will not accept certain products due to hygiene concerns, as they are not eligible for returns. The items excluded include:

  • Piercing jewelry
  • Face masks
  • Makeup
  • Undergarments
  • Swimwear

Order Cancellation Policy

To cancel a contract with Online Limited or the Concession Brand, contact [email protected] within the specified timeframe. If you’ve already received your order, return it to the company for a full refund.

Refunds are not available for cosmetics, pierced jewelry, swimwear, or lingerie if the hygiene seal is broken. All returns must be quality checked and in original packaging. Your right to cancel does not apply to in-store purchases.

What is Debenhams Delivery and Shipping Policy?

UK Standard Delivery service offers 3-5 working days for £3.99 per order, free with Debenhams UNLIMITED. UK Supersaver Delivery is available for 5-7 working days for £2.99 per order, free with Debenhams UNLIMITED. Next Day Delivery is subject to cut-off times and costs £5.49 per order.

Express Delivery is available for up to 2 working days for £4.49 per order, free with Debenhams UNLIMITED. Northern Ireland Standard Delivery is available for 3-5 working days for £3.99 per order. Next Day Delivery is subject to placing your order before specific cut-off times, and excludes all Concessionaire Brands. For any queries, please contact the company.

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How to Return Faulty Items at Debenhams?

They regret to inform you that your item is not in perfect condition. To have it fixed within 30 days, please contact the section with your name, order number, product name and code, picture of the fault, and description of the fault. This will help them address the issue promptly.

The product name and code can be found in your order confirmation email. If contacting them via the ‘Contact Us’ form, please have an image of the faulty item ready. They cannot offer refunds on cosmetics, pierced jewelry, fashion facemasks, swimwear, and lingerie if the hygiene seal is not in place or broken. This doesn’t affect your statutory rights.

What is Debenhams Gift Card Policy?

Debenhams Gift Cards are validly activated GBP gift cards that can be used for merchandise from Debenhams stores or online at They cannot be redeemed in the Republic of Ireland or at debenhams.

Gift cards cannot be exchanged for cash, used as a deposit on a credit agreement, or used to purchase financial or travel services. They cannot be used on Debenhams Partnerships websites. The minimum amount required to top-up a gift card is £1, with a maximum limit of £5,000. The card expires 48 months after the last use or balance enquiry, and is not a cheque guarantee, credit, or charge card.

Debenhams Contact Details

[email protected] is their email address, and they will contact you via email or postal address provided in your order, unless you have requested otherwise.

Social Media Handles


You have 28 days to return your product but the product must be returned in its original condition along with its receipt and tags.

No, Debenhams has a strict return policy so you are not allowed to return the product after 28 days. There will be more chances that your return will be denied.

Your refund will be issued within 14 business days in the form of the original payment method you used initially.

Wearing out and about clothing, returning items worn longer than the initial try-on, or washing wrung items will result in a denied return, as they must be in their original condition and not worn out and about.

They do not offer an exchange facility. Customers can return items and reorder for replacements, and a refund will be processed upon receipt of unwanted items.

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