Dusk Return Policy

Dusk Return Policy 2023 | Easy Refunds & Exchanges

If you don’t like or are not satisfied with your purchase, you can return it to Dusk. Dusk Return Policy is happy to help you with returns and exchanges. You can return your items to Dusk within 30 days from the date of purchase or delivery. Dusk Rewards Members enjoy an additional 30 days return period, allowing 60 days for item returns.

All the purchases either you made at Dusk website, store can be returned within 30 days. You can return your items online or by visiting the Dusk store. You must bring your original sales receipt to return your items; otherwise, your items will be returned to you.


Details of Dusk Returns

Website Dusk
Return time 30 days 
Return medium In Store & Online
Refund method Original payment method
Email[email protected]

What are the Dusk return policy conditions?

  • The item must be returned within the given time period.
  • The item which you want to return must be in its original condition, unused, unwashed and not broken.
  • If you received the damaged product by the company then you can make a return of that product otherwise you are not eligible.
Dusk Returns

What are return methods at Dusk?

To return a product to Dusk, customers can choose to bring back their product by mail or in person at any outlet stores.

  • Purchases from Dusk outlet stores must be returned to one of Dusk outlet stores.
  • Whereas online purchases can be returned by mail at their store locations or warehouse.

Dusk In store Return Policy

Firstly, you will need to find the nearest Dusk’s store. Go to the store. Bring the item to the store with its original receipt that receipt you got with your order. Fill out the return form. Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Dusk will not accept the product if it is damaged, used or washed. The product must be returned within 30 days of purchase.

Dusk Return Policy Online

Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product. Contact the customer service department and provide details about your product order number, name, email and receipt and send us your package.

They will respond to you within 1 working days and guide you about the further steps that you need to follow to return your purchase. Try to return your items in an unopened stage. Use the below address to send your back to Dusk:


Unit 6 Ontario Drive
DN11 0BF

What is Dusk Refund Policy

You have 30 days to return your purchase at Dusk and get a full refund for it. Once your order has been received to our warehouse, then your refund may take 14 days to process your refund. As soon as your return is processed, you will receive a confirmation email. It typically takes 3 to 5 business days for the refund to show up on your credit card.


You must bring the original sales receipt with you. The refunds will be made in the original form of payment if you purchased the items at the Dusk store locations. Purchases made from PayPal or Affirm will be issued a refund to the original accounts.

Remember That

Shipping and handling charges are not eligible for a refund.

What are the Dusk return policy exceptions?

  • If the return product does not comply with the Dusk’s return policy then they hold the right to deny your return request.
  • Dusk does not accept the return of used and damaged products.
  • Product must be unopened, if packaging box is opened Dusk will not accept the return.
  • Online orders cannot be returned or exchanged at the store.
  • Gift cards are non returnable.

What is the Dusk Order Cancellation policy?

To change or cancel an online order, contact dusk Customer Service with your order number and details. A team member will respond within 1 business day. Dusk dispatches orders quickly, but once delivered, you can apply for a refund under their refund policy. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

What is the Dusk exchange Policy?

You have 30 days to exchange your product at Dusk. You can make an exchange both in-store and via mail. According to Dusk return policy, the exchange will be possible if your product must be in its original condition. If you want to exchange your product first you need to return your product and then place a new order.

Dusk does not accept your product for an exchange if it is damaged or unsealed. Furthermore, you cannot exchange used products at Dusk. Due to unavailability of the product, the company has a right to deny exchange.


What is Dusk Faulty Returns Policy?

In case, if you have received damaged or defective products from the Meshki then you can return or exchange the product but you need to inform the customer support department as soon as possible. You don’t have to pay any restocking fees or return shipping fees, as it will be covered by Dusk.

Dusk gift card policy

To purchase a dusk gift card, visit our Gift Card page. There are two types: standard physical cards in four colors, available in-store or online, and e-gift cards, which can be redeemed online or in-store. Both cards have a 30-day validity, with birthday vouchers valid for a minimum of $40.00.

Dusk gift cards are valid for 3 years from purchase. To check expiry dates, visit our Gift Card Balance Checker. Treat your dusk gift card like cash and cannot be replaced, exchanged, or refunded.

Dusk Store hours

You can go to the Store locator on the Dusk website to learn about the store hours and location of the nearest Dusk store to you.

Dusk Contact Details

If you want to get in touch with the customer service department, you can use the contact form on their official website. You need to provide them all the necessary details. We will respond to your email and get back to you with the answer as soon as possible.

Dusk Social Media Links


Customers have 30 days to make a return at a store or online. Product must be in its original condition and all tags must be intact with the product. The return product must be in good and sellable condition.

Refunds may complete about 3-5 business days. Refunds will be issued in the original payment method, so refund time depends on your bank account.

No, you are not eligible to return used products or if the product has no tags as per Dusk Return Policy Guidelines.

According to Dusk Return Policy, if you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

Dusk does not accept the return of final sale item, personalized product, damaged product unless it is received by the company and if the tags had been removed from the product.

Absolutely not, you cannot return your store purchases via mail.

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