DFS Return Policy 2024 | All FAQs Answered
If you are not satisfied with your purchase, DFS Return Policy allows you to return back easily. DFS gives its customers a 90 days return window to return the item. The return can be made in-store. The refunds will be made in the original payment form. The items must be unused and in their original packaging. The items must contain all the necessary paperwork and accessories.
Details of DFS Returns:
| Information | Details |
| Website | DFS |
| Return time | 90 days |
| Return medium | In- Store |
| Exchange method | In Store |
| Refund medium | Original payment method |
| Contact | 1-800 490 6327 |
DFS Refund Policy:
You have a 90 days return window to return your items to get a full refund. The refunds are credited in the original form of payment. After you have returned your order, DFS will do the processing at the warehouse to inspect the item. The refund will be credited to your card within 14 days.
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DFS Return Policy Conditions:
The following are the return conditions at DFS:
DFS Return Methods:
You can return or exchange your product in store. You have 90 days to return your products back to DFS. You can go to any of the DFS stores to return your items. Please make sure to bring the original sales receipt or the order confirmation email along with your items to return.
Go to the desk service at the entrance of the store. Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. DFS will not accept the product if it is damaged, used or washed.
DFS Exchange Policy:
DFS Return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at DFS. DFS allows its customers to exchange their product within 90 days of purchase.
You can make a return or exchange an item in the store. However, in some cases we are unable to make an exchange and will be happy to offer you a refund. Your product must be returned or exchanged in its original condition. For more queries you can contact our customer support department.
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DFS Return Policy Exceptions:
There are the following exception due to which some products cannot be returned to DFS:
 DFS Order Cancellation Policy:
You can inform the Online Customer Service Representatives that you want to cancel your order. It may be possible that your order has already started to process, and it cannot be canceled. If you cannot cancel your order, you can use the return methods to send back your items and receive a return or refund for them. You can read the return methods given above in this article.
DFS Faulty Returns Policy:
If you receive a faulty, damaged, or defective item from DFS, you can contact the Online Customer Service Representatives as soon as possible after receiving it. The team will assist you in returning the faulty item and giving you a refund or exchange for it.
DFS Gift Card Policy:
DFS provides physical gift cards. You can buy physical cards from the DFS stores. You have to provide the required information to order a Gift card. You are not eligible to cancel, return, or redeem cash from your gift cards. In case of lost or stolen product, you will be responsible for it. You can contact DFS customer support at 1-800 490 6327 or email them.
DFS Return Policy without Receipt:
Unfortunately, DFS does not accept returns without the original sales receipt. You must bring the original sales receipt with you to return your items; otherwise, they will be returned to you. If you are having a problem with finding your order number, you can email the DFS customer service at [email protected], and they will further assist you.
DFS Store Timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
The store hours of the DFS in the UK in each day of the week are:
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 10:00 AM | 8:00 PM |
| Tuesday | 10:00 AM | 8:00 PM |
| Wednesday | 10:00 AM | 8:00 PM |
| Thursday | 10:00 AM | 8:00 PM |
| Friday | 10:00 AM | 8:00 PM |
| Saturday | 10:00 AM | 6:00 PM |
| Sunday | 11:00 AM | 5:00 PM |
DFS Contact Details:
You can contact the DFS Customer Service team on their website and have a chat with their agent, or you can email them at [email protected]. You can also call DFS customer support at 1- 800 490 6327.
DFS Customer Service Hours:
You can access the DFS Customer Service department via chat 24/7. DFS will respond to your email within 24 hours. You can call from 8:00 AM to 6:00 PM ET from Monday through Friday.
DFS Social Media Accounts:
FAQs:
In How many days can I make a return at DFS?
DFS has a very straightforward return policy, you must return your product within 90 days of purchase. The product must be returned in its original condition.Â
In how many days can I receive a refund at DFS?
Refunds may complete about 10-14 business days. Refunds will be issued in the original payment method, so refund time depends on your bank account.
Can I return damaged products to DFS?
If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.
Does DFS Offer Exchange?
Yes, as per DFS return policy you are allowed to make an exchange at DFS.
What is the DFS Customer Service number?
For customer service you can make a call at 1- 800 490 6327. Our customer service will be happy to help you. Customers can also send us an email.
Can I make a return of gift cards at DFS?
No, you cannot make a return of gift cards at DFS. However if you paid with gift cards then you are allowed to make a return but your refund will be issued in the form of store credit.
