Dusk Return Policy 2025 | Your Ultimate Shopping Guide
If you don’t like or are not satisfied with your purchase, you can return it to Dusk. Dusk is happy to help you with returns and exchanges. You can return your items to Dusk within 28 days from the date of purchase or delivery.
All the purchases either you made at Dusk website, store can be returned within 28 days. You can return your items online or by visiting the Dusk store. You must bring your original sales receipt to return your items; otherwise, your items will be returned to you.
Return Peried
28 Days
Exchange Time
NA
Refund Process
14 Days
Shipping FEE
Non-refundable
| Information | Details |
| Website | Dusk |
| Return time | 30 days |
| Return medium | In Store & Online |
| Refund method | Original payment method |
| help@dusk.com |
What is the Dusk return policy condition?
What are return methods at Dusk?
To return a product to Dusk, customers can choose to bring back their product by mail or in person at any outlet stores.
Purchases from Dusk outlet stores must be returned to one of Dusk outlet stores.
Whereas online purchases can be returned by mail at their store locations or warehouse.
What is Dusk In store return policy?
Firstly, you will need to find the nearest Dusk’s store. Go to the store. Bring the item to the store with its original receipt that receipt you got with your order. Fill out the return form. Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Dusk will not accept the product if it is damaged, used or washed. The product must be returned within 30 days of purchase.
Dusk Online Return Policy
Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product. Contact the customer service department and Provide details about your product order number, name, email and receipt and send us your package. They will respond to you within 1 working days and guide you about the further steps that you need to follow to return your purchase. Try to return your items in an unopened stage. Use the below address to send your back to Dusk
DUSK Unit 6 Ontario Drive iPort Doncaster DN11 0BF
What is Dusk Refund Policy?
You have 30 days to return your purchase at Dusk and get a full refund for it. Once your order has been received to our warehouse, then your refund may take 14 days to process your refund. As soon as your return is processed, you will receive a confirmation email. It typically takes 3 to 5 business days for the refund to show up on your credit card.
You must bring the original sales receipt with you. The refunds will be made in the original form of payment if you purchased the items at the Dusk store locations. Purchases made from PayPal or Affirm will be issued a refund to the original accounts. Shipping and handling charges are not eligible for a refund.
What is the Dusk return policy Exception?
What is the Dusk Order Cancellation policy?
To change or cancel an online order, please contact dusk Customer Service as soon as possible with your order number and the details of your change. A member of the customer care team will be in touch within 1 business day.
What is the Dusk exchange Policy?
Dusk do not currently offer any exchanges. Please return your order for a refund and place a new order if required.
What is Dusk Return Policy Faulty items
In case, if you have received damaged or defective products from Dusk then you can return or exchange the product but you need to inform the customer support department as soon as possible. You don’t have to pay any restocking fees or return shipping fees, as it will be covered by Dusk.
If there is a structural manufacturing fault with your order and you let us know about it: Within 30 days of delivery, you will be entitled to a full refund or replacement. Exceeding 30 days, yet within 12 months we will organise a replacement. You have a period of 30 calendar days from the date of delivery to inspect the item, and notify us of any aesthetic faults.
Dusk gift card policy
To purchase a dusk gift card, visit our Gift Card page. There are two types: standard physical cards in four colors, available in-store or online, and e-gift cards, which can be redeemed online or in-store. Both cards have a 28-day validity, with birthday vouchers valid for a minimum of $40.00. Dusk gift cards are valid for 3 years from purchase. To check expiry dates, visit our Gift Card Balance Checker. Treat your dusk gift card like cash and cannot be replaced, exchanged, or refunded.
Dusk Store hours
You can go to the Store locator on the Dusk website to learn about the store hours and location of the nearest Dusk store to you.
Dusk Contact Details
If you want to get in touch with the customer service department, you can use the contact form on their official website. You need to provide them all the necessary details. We will respond to your email and get back to you with the answer as soon as possible.
Social Media Handles
FAQs:
In how many days can I make a return?
Customers have 28 days to make a return at a store or online. Product must be in its original condition and all tags must be intact with the product. The return product must be in good and sellable condition.
In how many days can I receive a refund at Dusk?
Refunds may complete about 3-5 business days. Refunds will be issued in the original payment method, so refund time depends on your bank account.
Can I return used products at Dusk?
No, you are not eligible to return used products or if the product has no tags.
Can I return damaged products?
If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.
What are the non-returnable products at Dusk?
Dusk does not accept the return of final sale item, personalized product, damaged product unless it is received by the company and if the tags had been removed from the product.
Can I return store purchases via mail?
Absolutely not, you cannot return your store purchases via mail.
Conclusion
DUSK offers a clear and efficient return process for both small and large items, with a 28-day window for returns, provided the items are unused and in their original packaging. While exchanges are not available, the company ensures that refunds are processed promptly, with a full refund or replacement offered for faulty items within specific time frames.
However, it’s important to note that delivery charges are non-refundable, and returns for large items must be coordinated directly with DUSK’s chosen delivery partners. If a fault is identified within the specified period, the company will assist in resolving the issue, but returns for aesthetic faults outside the 30-day window will not be accepted.
