Simons Return Policy

Simons Return Policy 2024 | How To Refund?


Return Peried

30 Days


Exchange Time

30 Days


Refund Peried

30 Days


Return Shipping


If you’re not satisfied with your purchase within 30 days, you can return it for a credit, refund, or exchange, excluding shipping and handling costs. The sale items are subject to a return policy that requires them to be returned within 10 days.

To qualify for a return, the item must be unworn and in its original packaging. Simons does not cover returns for merchandise modified or damaged by any other jeweler.

Details of Simsons Returns

Information Details 
Website Simons
Return time 30 days
Return medium In Store & Online
Exchange Not Available
Refund method Original payment mode

What is Simons Holiday Return Policy?

During the holiday season, items can be returned up until January 31, as long as they are in their original condition. The shipping fees are non-refundable. The return policy’s terms and conditions will be applied. The product must be returned in its original condition and packaging.

Simons Returns

What are Return Methods at Simons?

There are the following return methods at Simons

Simons In Store Return Policy

Online purchases can be exchanged or refunded at any of their store locations, except for online-only items. To facilitate the transaction, please have the original receipt and the item you wish to return. Store-purchased items are exclusively eligible for exchange or refund in-store.

You just need to bring back the product at the store and visit the customer service desk. They will ask some questions regarding your return and inspect your return. Regularly priced items must be returned within 30 days of receiving your order, while items on sale must be returned within 10 days, and Simons members have an extension for returns.

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Online Return

  • Simons offers an online return policy, requiring an order number and email address for online returns.
  • Once your return is approved, you will receive an email with a prepaid USPS return label.
  • The order should be repackaged using the original packaging material and packaging box.
  • Ensure to use the prepaid return label provided with your purchase to cover the original shipping label. The refund amount will be reduced by $6.50 to cover the cost of your return shipping.
  • The shipper is responsible for returning international addresses, and the US Postal Service should make returns to Alaska, Hawaii, and APO/FPO.

Note: The Simons loyalty program offers free returns for members across Canada, excluding surcharges for certain items, while non-members pay a fee of Can $9.99 plus tax for each return request.

What are Simons Return Policy Conditions?

  • Online purchases can be exchanged or refunded at any of the store locations, except for online-only items.
  • You must provide the receipt at the time of return, otherwise your return request will be rejected.
  • The sale items must be returned within 10 days of purchase, whereas you have 30 days to return a regular priced item at Simons.

What is Simons Refund Policy?

Refunds are processed using the same payment method used during the initial transaction. The refunds are transferred within 3 days of refund confirmation, and when returning a gift, the reimbursement is in the form of a virtual gift card.

After receiving and examining your return, they will notify the recipient via email about the item’s acceptance and refund acceptance or denial. They accept items in their original packaging and are not used, worn, or damaged. The cost of returning shipping can be subtracted from the reimbursement, with the total cost per location shown.

  • Approval and processing of refunds within 14 days.
  • Refunds added to card or original payment method.
  • Refund applies to all transactions, including delivery cost.
  • Additional cost not covered if delivery type is not the cheapest.
  • No additional costs due to reimbursement.

What is Simons Return Policy For international Customers?

If you are unsatisfied with your purchase, you can contact them at [email protected] or 800-835-0919. The email subject line should include the word “International” to ensure proper communication. They will provide you with additional instructions on where to make returns and the amount of credit you will receive. The refund policy states that the product will be returned in U.S. dollars to the original purchaser.

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What is Simons Return Policy For Faulty Returns?

To address an issue, please contact them via email or call the Customer Service number at 800-835-0919. They will provide guidance on resolving or returning the problem. Their team of packing experts thoroughly inspects and controls your package upon its departure from their warehouse.

If you receive a damaged item, please contact them immediately via email at [email protected]. If the item you received is defective due to damage or manufacturing defects,they can offer an exchange if the item is available.

What is Simons Order Cancellation Policy?

To modify or cancel an order, you must contact them before receiving email confirmation of shipment. Once your order has been shipped or out for delivery then you are unable to cancel your order. If you’ve received a shipping confirmation, you can return the merchandise immediately or contact the customer service team at 1-877-666-1840, send an email, or chat with one of the agents online.

What are Exceptions of Simons Return Policy?

  • Gift cards, downloadable software, and some health and personal care items are non-returnable.
  • Requires receipt or proof of purchase for return.
  • Manufacturers should not be contacted.
  • Partial refunds may be granted in certain situations.
  • Items with obvious signs of use, opened CDs, DVDs, VHS tapes, software, games, cassette tapes, or vinyl records, damaged or missing parts, or returned more than 30 days after delivery are not returnable.

What is Simons Gift Card Policy?

If an item was purchased as a gift and shipped directly to you, you will receive a gift credit for the returned value, followed by a gift certificate. The Simon Giftcard may not always automatically deduct all available funds on purchases exceeding the available funds on your Giftcard. To avoid giftcard declines, it is crucial to monitor your available balance and ensure the funds are sufficient for the total purchase.

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Simons Contact Details

Simons offers customer service through toll-free numbers (877) 666-1840 and +1 780 633 9880, available Monday-Wednesday from 9:30 AM-9:30 PM, Thursday-Friday from 9:30 AM- 10:00 PM, Saturday from 9:00 AM-8:00 PM, and Sunday from 9:00 AM-7:30 PM.

Simons Store Hours

DaysStore Hours
Monday to Wednesday10:00 AM to 7:00 PM
Thursday & Friday10:00 AM to 9:00 PM
Saturday10:00 AM to 6:00 PM
Sunday11:00 AM to 6:00 PM

Social Media Handles


You have 30 days to return your product. You can return your product by visiting the store or via mail.

Yes, you are allowed to make a return of an online purchase to the store. But the products that are marked as online-only, are not allowed to return at the store.

Orders placed online via cannot be picked up in-store. However, orders placed via can be picked up in-store. A photo ID is required, and reusable bags are encouraged. Online-only items cannot be shipped to the store.

After all the inspection and approval by the company your refund will be credited to your account within 3 days.

No, Simons does not offer an exchange policy unless you received the damaged or defective item from the company.

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