White Fox Return Policy

White Fox Return Policy 2024 | FREE Return Label

White Fox offers a 30-day return policy for unsatisfied customers, including full-priced and discount-coded items. If you are unsatisfied with your purchase, you can return it for a store credit, but they do not offer refunds for change of mind or incorrect sizing.

The store credit can be used for any purchase on White Fox’s website within 12 months. If you used a discount code to purchase items, your store credit will be the final price you paid for the item, excluding the discount.

Details of White Fox Returns

Information Details 
Website White Fox 
Return time30 days
Return medium Mail
Exchange NA
Refund modeStore Credit

White Fox Return Policy Conditions

Before White Fox returns, you must meet certain criteria.

  • The product must be unworn, unperfumed, unwashed, and free of makeup and fake tan, with all tags intact.
  • Customers are required to pay the postage cost when returning an item to us. The customer is responsible for the return shipping fee unless the item is broken or defective.
  • To maintain cleanliness, it is essential to try on all clothes and swimwear over underwear.
  • Avoid removing the high-end seal on the swimwear as it won’t be eligible for return unless it’s broken.
  • To send back shoes, use a postage bag and show box, ensuring the box is intact, and send your package in a tracked manner.
White Fox Returns

White Fox Return Method

White Fox offers returns through their website or by checking in and selecting Return items next to your order. White Fox’s return policy requires a shop credit, and following the guidelines is the only acceptable method. 

  • Visit the White Fox website and log into your White Fox profile.
  • To proceed, go to the page where you placed your order and input your email address and order number.
  • Select the product you wish to return and proceed to the next step.
  • Then, you will be prompted to choose a return reason and amount before proceeding.
  • If you change your mind about purchasing an item, you must pay a return label cost of USD 10.99 for the item.
  • You need to print the return label and attach it to the product box.
  • The next step is to deliver the parcel to the Post Office or USPS office for delivery to White Fox Boutique, who will process your return within 4 business days, with slightly longer times during heavy demand.

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White Fox International Return Policy

International customers can easily submit return requests or return products by logging into their accounts. Customers must provide their order number, email address, item to return, and the reason for the return. Customers will receive a return address and must cover the cost of the return, followed by shipping the product back using a trackable delivery method.

White Fox Exchange Policy

Unfortunately, they are currently unable to process exchanges. You can exchange the item for a store credit, which can be used to place a new order. White Fox offers a method for item exchange, although the process is lengthy. White Fox Boutique is a reputable retailer that offers the option for customers to return previously purchased items. All sale items are final, and there are no exchanges or refunds for defective items.

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White Fox Refund Policy

The processing time for a return is typically 3-4 business days, with additional time allowed during high volume periods. The process of returning your item to their Sydney warehouse in Australia may take 3-4 business days. Your account will be credited with store credit, and you will be notified via email about your processed return. For more queries, contact the customer service department.

White Fox Return Policy For Faulty Items

If you believe you received an item with a manufacturing fault or an incorrect item, contact the Customer Service team at [email protected] and provide 2-3 clear photos of the issue. They offer a free returns label for garments with manufacturing faults, allowing for refunds, store credits, or direct replacements upon request. White Fox Boutique does not accept returns for garments damaged during washing or wear and tear.

Order Cancellation Policy

All order cancellations are processed as store credit. They are unable to cancel or make any changes to your order that has already been processed. Orders placed and emailed immediately are not guaranteed to be canceled or edited, as it may take 1-2 business days for the Customer Service team to respond to your email.

Exceptions of White Fox Return Policy

Whitefox does not accept returns on all goods due to various factors.

  • Final Sale items at White Fox Boutique are not eligible for return unless they are defective or damaged.
  • Whitefox is unable to accept the return of earrings, breast tape, adhesive bras, or socks due to health and safety concerns.
  • You can only request a refund if the products you ordered were broken or otherwise flawed.
  • Wear underwear when trying on clothes and swimsuits to maintain hygiene seal, as compromised items like worn clothing and used swimwear can compromise personal cleanliness.

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White Fox Delivery and Shipping Policy

HL Express cannot deliver to PO/APO boxes. Australia Post offers standard shipping for $10-20 business days for $6.99 USD, free for orders over $99 USD, and DHL Express for $2-7 business days for $9.99 USD, free for orders over $200 USD. 

  • Orders placed before 12:00 PM AEDT Monday – Friday are dispatched the same day.
  • Orders placed after this time, on weekends, or on NSW Public Holidays are dispatched the next business day.
  • Orders made on weekends and on NSW Public Holidays are processed and shipped the following business day.
  • Tracking number is received via email at checkout.
  • Estimated shipping/delivery times do not include dispatch times.

What product are offered by White Fox?

  • Accessories
  • Sunglasses
  • Jewellery
  • Gift Shop
  • Hats
  • Hair Accessories
  • Socks
  • Drink Bottles and more

Contact Details

The customer service hours are (9:00 AM-5:00 PM, Monday-Friday AEST). Send them an email at:

GENERAL ENQUIRIES[email protected]

Website Links

Social Media Handles


White Fox & Co gift cards are valid for 12 months but cannot be redeemed for cash.

White Fox does not offer free return shipping, and customers must pay for the return shipping label and choose a courier service for product return, unlike most companies that offer free shipping.

Unfortunately not, White Fox does not offer an exchange policy.

White Fox’s final sales products are discounted and not eligible for returns, except for damaged or defective items from the company’s warehouse.

Orders should be made exclusively through our official website and ensure product authenticity. It is best to use their official websites.

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