Nordstrom Return Policy 2024 | UPDATED & Simple Process

Discover the Nordstrom Return Policy – worry-free returns made simple. Shop with confidence, knowing we’ve got you covered every step of the way.

Nordstrom Return Policy 

Nordstrom believes in the ultimate goal of making their customers happy. They handle the return situations on a case-to-case basis. There is no specified time mentioned as the return window, as per their website.

It may be possible that Nordstrom may not accept your return from time to time. However, there is no time restriction for returns or exchanges. Nordstrom return policy does not have a restocking fee. You can return your items through an online service or by visiting any store. Items purchased from can also be returned to stores.

If you are returning a designer item or special-occasion dress, it must be in the original condition in which it was received, and all the tags should be included with its packaging.

Details about Nordstrom Returns

Return PeriodNo Time Limit
Refund Period3-5 Business Days
Refund MethodOriginal Payment Method, Gift Cards
Exchange PeriodNo Time Limit
Return MediumsOnline, In-store
Chat Hours24/7.
Phone Support+1-888-282-6060
EmailAt their website

Nordstrom Refund Policy

At Nordstrom, the refunds are made to the original payment method or gift card. If you do not have a receipt or any record of sale while returning the item, Nordstrom will ask you for your personal identification, so you could be provided with a refund at the current price of the item in the Gift Card.

  • If you made a purchase using a credit card, you will be refunded in the same account within 14 days. 
  • If you made a purchase using a gift card, you will be refunded in the Electronic Gift Card.
  • If you made a purchase using Nordstrom Notes, you will be refunded in Nordstrom Notes.
  • If you made a purchase using a combination of Nordstrom Notes and a gift card, you may be refunded in the form of an Electronic Gift Card.
Nordstrom Returns

Nordstrom Exchange Policy

If you don’t like the color, the item isn’t according to your style, or the size isn’t the right one for you, you can make an exchange for the item at Nordstrom. Your account will be charged for a new purchase, and the remaining balance will be credited to your account.

You can place your order for exchanging items online or call customer service for returning oversized items, unusual merchandise, or perishable goods at 1-888-282-6060 for the best selection and services. 

 Nordstrom Gift Card Policy

Nordstrom Gift Card never expires. The Gift Cards are shipped for free by Nordstrom. They are delivered by standard shipping, which generally arrives in 4-7 days, or you can use Two Business Day delivery by paying $9 as a shipping fee. If you purchase the Electronic Gift Card, you will receive it within 4 hours of credit approval. If you want to check your balance on a Gift Card, you can do so online by entering your Gift Card number and the access code, or you can get it checked by calling 1-877-283-4045.

Nordstrom Conditions:

There are a few conditions and exceptions at Nordstrom which are as follows:

  • Gift Cards are not accepted for returns.
  • Fine Jewelry cannot be returned.
  • Designer Items purchased at are not accepted as returns at Nordstrom Rack stores.
  • You have to return the boutique items to the store where they have been purchased.
  • Balsam Hill items will not be accepted in-store or via mail by Nordstrom.
  • For Casper Beds, you need to contact customer service at 1-888-282-6060.
  • For Westin Heavenly beds, call 1-877-399-9397.

Nordstrom Return Methods

Nordstrom gives customers two options for returning the items. You can follow the steps mentioned below to return your items.


To return your items online, you will have to follow the following steps:

  • Go to Nordstrom’s official website.
  • Sign in to your account and visit the Purchase page.
  • Start your return online by choosing details on the order accommodating your items to return.
  • Enter your order number and ZIP Code and click on the Start a Return button.
  • You will receive an order confirmation email, which will contain your prepaid shipping label. Print the label.
  • Pack your items securely in the original packaging with all tags intact. Attach the prepaid shipping label with the package.


  • You can show your QR Code to the USPS or FedEx location where you will drop off your item. They will print a shipping label for you.

The return will be processed in 10-14 business days, and you will be issued a refund in 3-5 business days after the processing.


Find the nearest store by using the Store Locator at the Nordstrom website. Bring the item and its original receipt to the store. You can take your item to any assistance register and they will help you process the return. The refunds will be issued in 3-5 business days. 

Delivery and Shipping Policy

Nordstrom provides free shipping and delivery services to anywhere in the United States, even in Hawaii, Alaska, and Puerto Rico. The estimated delivery time is mentioned on the checkout page while ordering. You can get more information from customer service by calling +1-888-282-6060.

Nordstrom Return Policy without Receipt

It is recommended to have the original receipt with you, so it would make the returning process much easier as it helps Nordstrom locate your purchase. However, if you do not have a receipt, Nordstrom will find other ways to help you.

If you do not have a receipt or any record of sale while returning the item, Nordstrom will ask you for your personal identification, so you could be provided with a refund at the current price of the item in the Gift Card.

Nordstrom Order Cancellation Policy

You have the option to cancel the order at Nordstrom for a short period of time before the shipping processing begins. Follow the given steps to cancel your order:

  • Sign in to your account.
  • Find your order on the Purchase page.
  • Click on “Details” and then click on “Cancel Order” to start the cancellation request.

If you do not see the “Cancel Order” button, the cancellation time has passed and you cannot cancel your order any more. 

Nordstrom always provides free returns, so you can return your item if you were not able to cancel them at the time.

How to Return Damaged Items at Nordstrom?

If you have received a damaged item from Nordstrom, you can contact Customer Service at Nordstrom and inform them about the item as soon as possible. As they make returns on a case-to-case basis, they might provide you with assistance on how to return and refund your damaged item. Having proof of purchase for the item might come in handy while returning the damaged item.

Tips for Making Returns at Nordstrom

You should keep the following tips in mind while returning your item to Nordstrom:

  • There is no time limit for returns and exchanges.
  • You will get a refund in 14 business days.
  • Having a receipt is recommended.
  • Nordstrom might reject your return in some cases.

Nordstrom Store Timings

Nordstrom store hours keep varying throughout the United States. Usually, the store hours are as follows:

DayOpening TimeClosing Time
Monday10:00 AM8:00 PM (ET)
Tuesday10:00 AM8:00 PM (ET)
Wednesday10:00 AM8:00 PM (ET)
Thursday10:00 AM8:00 PM (ET)
Friday10:00 AM9:00 PM (ET)
Saturday10:00 AM9:00 PM (ET)

Customer Service Hours

Nordstrom Customer Service is available 24/7. Beauty Services Specialists are available on Monday to Friday from 10:30 am to 8:30 pm ET and on Saturday to Sunday from 10:30 am to 6:30 pm ET.

Nordstrom Contact Details

You can have a chat with Nordstrom Customer Service on their website or call +1-888-282-6060.

Social Media Handles


There is no specified time to return your items at Nordstrom but your items might be in good condition while being returned.

You can give a call at +1-800-723-2889 or chat with a specialist on Monday to Friday from 10:30 am to 8:30 pm ET and on Saturday to Sunday from 10:30 am to 6:30 pm ET.

Having a receipt will help the staff to process your return quickly, but if you do not have it, they will find a different way to refund, usually on Gift Cards.

Yes, you can return an item without its tags affixed to it. If they do not find a record sale, you will be refunded in Gift Cards.

Yes, worn shoes can be returned to Nordstrom as long as the return policy is not abused by you.

If you are not satisfied with your makeup purchase, you can return it to Nordstrom. Having a receipt of your item would make the process easier for Nordstrom.

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