Kroger Return Policy

Kroger Return Policy 2024 | Does Kroger Offer FREE Returns?

“Enhance Your Grocery Experience: Kroger Return Policy for Satisfied Shoppers”

Kroger Return Policy

Kroger has a good return window, allowing its customers to return a product within 30 days of purchase. Kroger Return policy will help you to return their product without hesitation. The return product must be in its original condition and its original packaging.

Make sure that your product is not damaged and worn. The product must be in its good and sellable condition. You have to provide the proof of purchase to get your refund back.

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Details about Kroger Return Policy

Return time30 days
Return methodIn- Store & Online
Refund methodOriginal payment method
Exchange period30 days
Contact 1 800 576 4377
Kroger Return Policy

Return methods at Kroger:

Customers can return their product via mail or in-store. Kroger does not accept the products if they are damaged.

Kroger In store Return Policy:

You can easily return your product to the nearest Kroger store. You must be returned within 30 days of purchase. Kroger in-store return policy is more reliable than online return. If you are not satisfied with the purchase at Kroger then you can make a return at a Kroger Store.

You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id. Visit the store and meet a customer representative. You can ask for help from them. Customer representative will check your product and receipt for eligibility.

If they approve your product, then you can make a return at a store. They will issue your refund immediately if your product comply with Kroger return policy.

Kroger Online Return Policy:

If you are unhappy with the purchase and want to return your product via mail then you have 30 days. You must attach the return label with the product that you want to return. Return label is provided by the company, if you will not receive it at the time of delivery then you can also get it from their website.

Follow the given prompts on the website to get your return label. Choose whether you want a refund or exchange with another item. Pack the item properly in the box and affix the return label on the top of the box. The product must be returned in its original condition. Send the product back to the Kroger.

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Kroger Return Policy Exceptions:

As Kroger Return Policy is user friendly, but it would not allow you to return some of their product 

  • Returns on Women, Infants and Children (WIC):

Kroger will not allow you to get a refund for these items. However, you can exchange these products with another item for the same amount. 

  • Baby Formula:

If you want to return these products, you must submit the original receipt. Otherwise you are not able to return the product.

  • Perishable Items:

Perishable items such as food and flowers are non-returnable products at Kroger. Kroger does not accept the return of opened, used or damaged products.

Kroger Return Policy

Kroger Refund Policy:

If you want a full refund, you must return the product within 30 days of purchase. You will get a store credit if you return the product without the original receipt. If you made a payment with a check your refund will be issued in the form of cash. If you used a credit card, EBT/SNAP card then your refund will be issued in the original payment method.

The refund process may take 7-10 business days depending upon the approval of your return request. It may take a few days until your bank posts the refund back to your account. Make sure that your product is an unworn and undamaged, return must be made with all the required documents to get a full refund. 

Kroger Exchange Policy:

You can make an exchange within 30 days of purchase both in-store and online. As per Kroger exchange policy, some of the exchanges will depend on your location and store. You can simply get it replaced in-store and online if you have purchased the wrong color, style and size. In case of online exchange, you have to pay shipping charges.

Due to the unavailability of the product in stock, you can request for a refund. The store executives will examine your product and then tell you that you are eligible to return or exchange the product. If you are able to exchange the product, then you have 30 days for exchange. For more queries, you can contact our customer support department.

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Kroger Return policy without a Receipt:

Kroger Return policy allows its customer to return a product without a receipt. To get a full refund you must return the product with a receipt. If your order is under $10 and you make a return without a receipt then you will receive a cash refund.

If your order is above $10 and makes a return without a receipt Kroger will give the Kroger Company Family of Stores Merchandise Gift card. You can use it at any Kroger Family of stores.

What is Kroger’s return policy of Faulty Items?

If you received a damaged or defective product you can easily return or exchange your product. First you need to contact the customer support department as you receive your product and inform them about the damage. They will make further arrangements for return. In this case shipping charges will be borne by the company.

Kroger Return Policy Conditions:

  • The product must be returned within 30 days of purchase.
  • The product must be returned in its original condition as you have received.
  • The product must be unused, undamaged and unwashed.

Kroger Store timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator

The store hours of Kroger in the US are 7:00 AM to 10:00 PM from Monday to Sunday.

Kroger Contact details:

Please call at 1 800 576 4377.
Customer Service contact Number: 1 855 489 2503.
Send an email at [email protected] 

Kroger Customer Service Hours:

Kroger customer Service hours are 7:00 AM to 12:00 AM EST from Monday to Friday. On weekends the customer service hours are 7:00 AM to 9:30 PM EST.

Kroger Social Media Handles

FAQs Kroger Return Policy:

You can return your product within 30 days of purchase. The product must be returned in its original condition along with its receipt. Kroger does not accept the return of used items.

You will receive your refund within 7 to 10 business days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit.

Yes, items purchased from the Kroger website can be returned to the Kroger store. You need to provide an order confirmation email, packing slip, shipping label or receipt.

No, you cannot return your product without a receipt but you might get an exchange.

Yes, Kroger offers free returns. You don’t have to pay shipping fee and other handling charges.

Alcohol, wine or tobacco are non-returnable products because it depends upon the local law.

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