Dollar General Return Policy

Dollar General Return Policy [Latest] 2024 | The Ultimate Guide

Save your valuable time and know about the authentic Dollar General Return Policy, read it now.

Dollar General Return Policy:

At dollar general, customer satisfaction is important. Customers have a lot to choose for shopping at the store. But if customers are unhappy with purchase, customers have 30 days to return their in-store or online purchases. Dollar General return policy is different for items bought in-store and online. You should return the item in good condition with all accessories and paperwork.

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Details of Dollar General Returns:

ApplicationDollar General App
Return Policy daysWithin 30 days
MediumOnline, in-store
Customer service number877-463-1553

Dollar General Return Methods:

  • Store Returns
  • Online Returns

For Store Returns:

Customers can return items only to the store where they bought it. The dollar general return policy states that retail shops do not accept those items which you purchased online. Customer must fulfill the following instructions to return product. 

  • The item must be in good condition.
  • The product in its original packaging.
  • All paperwork and parts received with the item.
  • The return parcel must include order number, billing number and address.
  • The employees will assist with a refund at the register.
Dollar General Returns

Online Order Return Policy of Dollar General:

That product which you purchased online cannot be returned in store. If you buy dollar general products online, the return process is a little more complicated. If you want to return items purchase that you bought online, you must first contact Customer Service. You will then receive a unique return authorization number and instructions.

  • The authorize number is crucial. Without this number dollar general will not accept returns.
  • If you still have original box pack the item in it and seal it with tape.
  • Include all paperwork, parts and accessories.
  • Provide data such as original receipt, order number and address along with it.
  • Send the item to the return address provided to you by the customer service.


Refund Policy at Dollar General:

  • Gifts-wraps, handling costs, shipping and other charges are non-refundable
  • Dollar general will not accept C.O.D or third-party billing for returned item.
  • The item must be returned in original boxes with all parts, paperwork and accessories, good condition to ensure credit. 
  • In case of shipping damages, please contact the customer support department at 877-463-1553. Dollar general will cover the return shopping cost if the return is due to manufacturing fault or shipping error. 
  • All return shipping charges must be prepaid. 
  • Within 30 days of receiving the returned order, customers can expect a refund in the same form of payment used for purchase.

Exceptions of Dollar General Return Policy:

While most things purchased online or in-store can be returned, there are restrictions on return of certain items. Alcohol returns must be made to the store where it was purchased. It must be unopened.

Gift wrapping services, gift cards and prepaid-cards are also not returnable. Dollar General does not accept cigarettes and any other tobacco products. The return will not be possible, in case you damage the product.

Dollar General Gift Card Policy:

Gift cards are available at all store locations. Dollar general has more than 15000 locations in 44 states. Many retailers are offering them, including supermarkets, big box retailers, entertainment providers and even restaurants. From Dollar general you can’t buy gift cards online.

Dollar general can accept any form of payment to purchase gift cards like cash, debit cards, credit cards and personal checks. They are perfect for gifting at birthdays, anniversaries and other occasions. Dollar general sells card from the likes of

  • Cracker barrel
  • Burger king
  • Home depot
  • Gap
  • Applebee
  • Fandango
  • Xbox
  • Netflix
  • Spotify

Few items that cannot buy with a dollar general gift card:

  • Tobacco
  • Alcohol
  • Other gift cards

Furthermore, with a gift card you cannot shop online at dollar general’s website.

Dollar General Exchange Process and Timeline:

Customers can exchange products purchased both at a store and online. For full return your item you must have the original receipt, if you don’t have your receipt you can still make a return but they will only let you exchange it for something of equal value. Customers can bring back products and exchange for another, once a customer’s item has been refunded, they can choose any other item for exchange.

Dollar general exchange policy applies within 30 days of your purchased item. The gift cards can be used to exchange items. If you purchased online and it arrives damaged or defective, notify customer service as soon as possible. You will be eligible to exchange the product for another with your full refund that includes handling and shipping charges.

Dollar General Return Policy Eligibility Requirements:

  • The item must be returned within 30 days of purchase or delivery.
  • The item should be ideally in original boxes if possible.
  • The returned item must be in good condition.
  • Securely attach the label to the largest side of the package. Use the original package.
  • Note the full 18 digit return tracking number, starting with 1Z.
  • Keep a copy of the shipping label for your reference.

Shipping Policy of Dollar General Delivery:

Dollar general does not ship from their US store to all countries in the world. You will need to register with a US-based shipping forwarding service. MyUS is one of the inexpensive and longest service in the industry. There are several options for delivery, so choose that fits your budget.

Social Media Handles of Dollar General:


Yes, DG wants you to be fully satisfied with the item that you have purchased from Dollar General, if you received a damaged item you can return it to dollar general.

Bring the item to the store, along with all original packaging materials, paperwork, accessories and original receipt to return. 

Yes, you can still make a return, but they will only let you exchange it for something of equal value.

If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery and purchase.

Cigarettes, Tobacco products. Prepaid card and Food items 

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