Buybuy Baby Return Policy

Buybuy Baby Return Policy 2024 | Complete Guide to Refund & Exchange

Buybuy Baby allows its customer to make a return within 30, 90 or 60 days of purchase, if they are not happy with the purchase. If they do not find exactly what they want, Buybuy Baby always wants customer satisfaction so you can easily return your purchase.

You can return within 30, 90 or 60 days of purchase, because its return policy varies from product to product. The product must be returned in its original condition along with a receipt. It should not be used, damaged or worn, otherwise you cannot make a return.

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Details of Buybuy Baby Returns:

Information Details 
WebsiteBuybuy Baby
Return method In-store and online 
Exchange method In-store and online
Refund method Original payment method 

Buybuy Baby Return Methods:

Buybuy Baby allows you to return or exchange your product by two ways:

  • In-Store Return
  • Online Return

Return Products at Buybuy Baby Stores:

If you want to return the product, first you need to check the eligibility of the product to see whether you can make a return or not. If your product is in its good and resalable condition then visit the nearest Buybuy Baby retail store.

The product must be returned along with a receipt and request any customer representative to make a return. All the tags must be intact with the product. Store representative will check the product and then you can request for a refund, return or exchange. The store employee issues your refund immediately if your product complies with the return policy.

Buybuy Baby Returns

Buybuy Baby Return Policy Online:

You can return your product via mail, they will ask to provide order number, name, billing information and all other required data to complete a return label form. Place the product in its original packaging and mail the product back.

Related To This Bed Bath & Beyond Return Policy

For international returns, contact customer service for more details. They will guide you to return your product and provide all the details where the return has to be made.

Keep in Mind

Shipping fee and other handling charges are non-refundable.

Buybuy Baby Exchange Policy:

If customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product. Buy Buy baby allows its customers to exchange their product. You can exchange your product both in-store and online. For international customers, exchange is not available, only you can make a return. 

  • Regular Buybuy products such as strollers, clothes, car seats, activity items and seating, breast pumps can be exchanged within 90 days of purchase.
  • Seasonal items, holiday products, decor and smart home technology may be exchanged or returned within 30 days of purchase.
  • Baby monitoring devices and baby food prep can be exchanged within 60 days of purchase.
  • Custom made items can be exchanged within 90 days of purchase.

Buybuy Baby only accepts your exchange, if you made an exchange of a product that is not damaged and used heavily. For more queries, you can contact customer support department.

Buybuy Baby Refund Policy:

If you make your return at the store, we will process your return credit immediately. Refund process may take a few days to reflect on your bank account, depending on your bank’s processing time. Refunds will be issued in 7 or more days in the original payment method.

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Shipping and other handling charges will not be refunded. If you used a gift card at the time of payment, your refund will be issued in the form of store credit. If you paid using PayPal then your refund will be credited back to your PayPal account.

Return Conditions of Buybuy Baby :

  • Regular items must be returned unused and in saleable condition along with the price tags.
  • Unopened air mattress may be returned within 30 days of purchase.
  • Breast pumps must be unopened and unused.
  • Seasonal items, holiday products, décor and smart home technology can be returned uninstalled, unused. The product must be returned in its original packaging along with the price tags.
  • Custom made items must be not damaged and defective unless it is received by the company.

Multiple Return Windows:

  • Regular Buybuy products such as strollers, clothes, car seats, activity items and seating, breast pumps can be returned within 90 days of purchase.
  • Seasonal items, holiday products, décor and smart home technology may be returned within 30 days of purchase.
  • Baby monitoring devices and baby food prep can return within 60 days of purchase.
  • Custom made items can be returned within 90 days of purchase.

Buybuy Baby Return Exceptions:

You are not eligible to make a return of following items on Buybuy Baby:

  • Personalized items are not eligible to return.
  • You may not be able to return custom made special orders or monogrammed products at Buybuy Baby.
  • The product must be returned in its original condition, if it has been altered in any way then you may not be allowed to return your product.
  • Gift cards cannot be returned.

Buybuy Baby Store Timings:

The store hours of the Buybuy Baby are available in the following:

DayStore Hours
Monday11:00 AM – 7:00 PM
Tuesday11:00 AM – 7:00 PM
Wednesday11:00 AM – 7:00 PM
Thursday11:00 AM – 7:00 PM
Friday11:00 AM – 7:00 PM
Saturday11:00 AM – 7:00 PM
Sunday11:00 AM – 6:00 PM

Buybuy Baby Contact Details:

You can call at 1- 877-328-9222 or send email at [email protected]. For more information, visit official website.

Customer Service Hours:

You can chat with us from 7:00 AM to Midnight Eastern Time. For more information visit the website.

Social Media Handles:

FAQs:

Buybuy Baby return policy is pretty lenient and detailed. Buybuy offers different return policy according to the product. You may return your product within 30, 60 or 90 days of purchase according to your product type.

Yes, you may return your Buybuy Baby product to Bed Bath if the Bed Bath store has the baby products.

Buybuy Baby allows you to return your mattress within 30 days of purchase if it is unopened and in its original condition as you received or purchased.

You will get your refund within 7 to 10 business days in the original payment method. Refunds will be issued in the form of the original payment method.

Yes, you may return your online purchases at Buybuy Baby store. Make sure that your product must be in its brand new condition.

Yes, you can make a return without a receipt but you need to show a valid photo ID issued by the government. Moreover, you will be refunded 20% less the selling price of the product.

Yes, you can make a return and exchange free of cost at Buybuy Baby. Yet, you may have to pay the shipping fee and other handling charges of the product, if you are returning it via mail.

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