Moss Bros Return Policy 2024 | Start Process Now

Discover Moss Bros return policy – hassle-free returns within 14 days, in-store and online options, refund and exchange details, and holiday return extension. Your satisfaction guaranteed.

Moss Bros Return Policy:

Moss Bros gives top priority to their customers, if you are not satisfied with the purchase then Moss Bros offers a relaxed and user-friendly return policy. You are allowed to return their product at Moss Bros if for whatever reason, you are not happy with the purchase. You may return your item within 14 days of purchase or delivery.

The product must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Moss Bros. All the tags must be intact with the product.

Details of Moss Bros Returns:

Information Details 
Website Moss Bros 
Return time 14 days
Return medium In store & Online
Refund method Original payment method
Contact details01156478487

What is Moss Bros Return Method?

Moss Bros return policy offers two different methods for return and exchange. You can either make a return at their store or mail your order back to Moss Bros. Both methods are explained in detail in this article.

What is Moss Bros In-store Return Policy?

To get your refund instantly, this is the best and fast way to return your product. To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product. 


How to Return at Moss Bros Online?

You can only return online products via mail. You are allowed to make a return within 14 days of delivery. Moss Bros online return is not free, you have to pay return shipping charges before sending the orders back to Moss Bros. Follow the given instruction to return your product via mail.

  • You need to Visit Moss bros. You need to print out the pre- paid return label by completing the given instructions.  
  • To fill out some details about your order they will ask you to pick a retailer.
  • Now your pre-paid return label is ready you can download it or print it out. 
  • Pack your items in a box along with this return label.
  • Make sure to take the proof of postage receipt from the post office.
  • Send the package to the following address that is printed on the return form.

Note: Returning items using a prepaid courier label incurs a £2.99 courier fee, deducted from refunds. No courier fee for exchanges or unwanted items at Moss stores nationwide. 

Moss Bros Return Conditions

  • The return product must be unused or unworn.
  • The product must be returned in its original condition.
  • All the tags must be intact with the product at the time of return.
  • The product must be returned within 14 days of receipt.
  • Only UK customers make an exchange via mail.

Moss Bros Refund Policy:

Complete customer satisfaction is very important to us. If you are not happy with the purchase, you can request for a refund at Moss Bros. Returning items to Moss stores can result in a refund processed immediately. If returning using Mail, it may take up to 7 days to receive the item, inspect it, and process the refund.

It may take up to 7 days for the refund to appear on your payment card or account. If using a prepaid courier label, a £2.99 fee will be charged, deducted from the refund amount. No fees apply to returning unwanted items to Moss stores. Make sure that your product must be returned in its original and resalable condition to get your refund.


Moss Bros Exchange Policy:

Moss Bros allow you the flexibility to return the items within 14 days from the purchase date. Moss Bros exchange policy is similar to its return policy, you can make an exchange via mail. If you want to exchange your product for a different size, color or style then you can directly exchange your product.

If you wish to exchange your product with a different one then Moss Bros will convert your exchange into a refund. The staff will facilitate you with the exchange service. If you need more assistance, please call the customer service department.

Exceptions of Moss Bros Return Policy:

  • Gift cards cannot be returned or exchanged at Moss Bros.
  • Final sale items are not eligible to return at Moss Bros.
  • Used and damaged products cannot be returned to Moss Bros. 
  • Face masks are not allowed to return due hygiene issues.
  • Hats and underwear are non-returnable.

Order Cancellation at Moss Bros:

You can contact the store if you’ve placed your order in-store. You can contact customer service if you want to cancel your online order. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Gift Cards Policy:

Moss Bros provide digital gift cards and physical gift cards. You can purchase them from the Moss Bros website, app, or through any Moss Bros store location. There are a variety of cards from which you can choose your favorite one. You can purchase the gift card in different amounts. You need to mention the required information to purchase a card. You won’t have to pay any fees for the Moss Bros gift cards.

Moss Bros gift cards are not eligible for a refund and cannot be redeemed for cash. You cannot exchange, resell, or transfer your Moss Bros gift cards. In case of lost or stolen, Moss Bros will not be responsible for your gift cards. If you paid with a gift card then your refund will be issued in the form of gift card voucher.

Moss Bros Return Policy for Holiday

According to Moss Bros Holiday return policy, your items purchased between November 8 and December 21, you can return your purchase until January 6. 

Moss Bros Contact Details:

You can contact the Moss Bros Customer Service team on their website by having a live chat with a customer service representative or submitting your case on the website. You can also call the Moss Bros customer service team at 01156478487. Send an email at [email protected].

Customer Service hours:

You can call the Moss Bros Customer Service team from Monday to Friday from 9:00 AM to 6:00 PM. They will respond to your email within 24 hours.

Moss Bros Store Timings

You can go to the Store Locator on the Moss Bros website to learn about the store hours and location of the nearest Moss Bros store to you.

Social Media Handles


When will I receive my refund at Moss Bros?

Your store refund will be processed immediately, while the refund for online purchases may take 14 business days.

Can I return a used item at Moss Bros?

No, Moss Bros does not accept used, washed, or altered items.

Can I return gift cards at Moss Bros?

No, gift cards cannot be refunded or redeemed for cash at Moss Bros.

What is the Moss Bros Postal address?

Moss Bros Group Plc, Unit B, Circular 13, Gascoigne Road, Barking, IG11 7HP

Can I return damaged products at Moss Bros?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.


In summary, Moss Bros return policy really cares about making their customers happy with their return policy. It’s easy to use – you can return stuff within 14 days, but they need to be in good shape with all the tags still on. You’ve got two options for returning: you can go to a Moss Bros store for a quick refund, or if you shopped online, there’s a guide to follow for mailing it back.

Just remember, online returns might take about a week to process, and there’s a small fee of £2.99 for using the prepaid label. But if you return items to a Moss Bros store, you won’t be charged any extra.

They also have a similar policy for exchanges, which is handy. However, some things can’t be returned, like gift cards, certain items on sale, or anything used or damaged. Plus, stuff like face masks, hats, and underwear can’t be returned for hygiene reasons.

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