Lululemon Return Policy

Lululemon Return Policy 2023 | Free Athletic Apparel Refund

If you are looking to make a return at Lululemon, you are at the right place. You can find everything you need to know about Lululemon Return Policy, from timelines and conditions to how to initiate a return.

What is Lululemon’s Return Policy?

If you are not satisfied with your purchase, Lululemon allows its customers to return your product within 30 days of purchase. The product must be in its original packaging and unused. Make sure that your return product must be in its original condition. Product must be unworn and unwashed along with proof of purchase. All tags must be intact with the product.

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Details of Lululemon Returns

Information Details 
Website Lululemon
Return time 30 days 
Return medium In-store & online 
Exchange time30 days
Refund method Original payment method 
Contact 1-877-263-930

Lululemon Return Policy Methods:

You can make your return at Lululemon online or by visiting the store.

Online Returns at Lululemon:

You can make online returns at lululemon by mail. You need to follow given steps to make a successful return.

  • First you visit their website to start your return.
  • If customers have a profile they can sign in to their account. You need to provide an order Id or billing email address to process your return.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • After choosing the items, submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.
  • Ship the box back to the lululemon’s retail store.
Lululemon Returns

US customers drop off their packages at USPS stores or FedEx Ground locations. After receiving the product by the company your return process will start within 3-5 business days. When your return request has been accepted, you will get a RMA number via email. This will help you to track the status of your return.

What is Lululemon In-Store Return Policy?

If you want to return unwanted products, visiting the store is the fastest way and easy to return or get a refund. You will ask help at the help desk, store executives will be happy to guide you. You just need to bring your product back to the shop with proof of purchase. All required must be attached to the products.

Product must be in its original condition as you received it. It should not be damaged, worn or unwashed. You have 30 days to make a return at a store. We are happy to provide a full refund or exchange, if you have tested your shoes and they are not working for you. They must be returned within 30 days of purchase.

What is the Lululemon Refund Policy?

It is important that Lululemon confirms your eligibility for a refund. Customers will get a refund within 3-10 business days, after they accept their return. Your refund request will be rejected if you don’t fulfill their return requirements.

They will take 3-5 business days to accept the product and then give you a refund. When this transaction has taken place you will receive an email. Your refund will be initiated with the same payment method used for your purchase at the time of payment.

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Exceptions of Lululemon Return Policy:

  • Without hygienic liner intact, swimwear can’t be returned.
  • Final sales items are not eligible for return or exchange.
  • Lululemon does not accept the return of gift cards.
  • Customers must have proof of payment to return at Lululemon.
  • All original tags must be attached with the product if you want to return your product.

Lululemon Exchange Policy:

If customers purchased the wrong product, or their purchase does not perform as they expected then they have 30 days to exchange your product with another product after that day you received your order.

Product must be in its original condition and all tags must be intact with the product. You have to submit any proof of purchase to return or exchange your product. Customers can only exchange the product by going to the store that does not provide an online exchange policy. 

Lululemon Return Policy Without Receipt:

If you have lost the receipt and want to return your product, you must contact our customer care department or visit the help desk. They will ask you about your order information like name, address, order number, phone number or email address to trace your product at Lululemon’s system. If they are able to locate your order then you are eligible to make a return at Lululemon. 

Lululemon Return Policy Conditions:

  • Product must be returned within 30 days of purchase or delivery.
  • Product must be in its original condition along with all tags.
  • Lululemon accepts the exchange if you do an exchange in store.
  • Refunds will be issued in the original method you used initially.
  • Shipping charges are non-refundable.

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Lululemon Warranty Policy:

Between 2-5 years within which Lululemon is provides warranties for their products. If your product cannot be fixed, then Lululemon will give you a refund, gift card for the current value of the exact product or arrange an exchange for something new if you want. The item must be in its original condition as you received. Repairing time at Lululemon is about 2-3 weeks, when your repair is done Lululemon will inform you via an email or call.

Store Timings:

The store hours of Lululemon in the United Kingdom (UK) is 10:00 am to 8:00 pm from Monday to Friday while for Saturday and Sunday is 11:30 to 6:00pm.

The store hours of Lululemon in the United States (US) is 10:00 am to 7:00 pm from Monday to Saturday while for Sunday is 11:00 am to 6:00pm.

Monday to Friday10:00 am to 8:00 pm10:00 am to 7:00 pm (Saturday Too)
Saturday & Sunday11:30 am to 6:00pm11:00 am to 6:00pm (Sunday Only)

Contact Details:

Customers can reach out to us by Live Chat. Phone call by dialing 1-877-263-9300 on weekdays you can contact 6:00 am to 6:00 pm while for weekends the contact time is 6:00 am to 4:00 pm.

Email at [email protected]. Virtual assistant is available 24/7.

Lululemon Social Media Handles:


You have 30 days to make a return or exchange the product at lululemon. Return product must be unused and undamaged.

You will need to return the product within 30 days of purchase. 

Gift cards, final sale items and gear are non-returnable at lululemon. If you damage the product and then want to exchange or return the product, lululemon does not accept your request as per Lululemon Return Policy Guidelines.

If you want to return the product, the product must be accompanied by any proof of purchase. If you have lost the receipt then you can ask help to return your product at the customer support department.

If you received a damaged or defective product then you can easily make a return at Lululemon. But if you have damaged the product or have been altered then your request will be rejected.

No, you are not able to do online exchanges. You can do an exchange in-store at Lululemon.

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