Wilko Return Policy

Wilko Return Policy 2024 | How to Exchange and Refund

Wilko return policy secrets unveiled. Find out how to easily exchange or refund your purchases for a worry-free shopping experience.

Wilko Return Policy:

If you are unsatisfied with your purchase or get the wrong size from Wilko, you can easily return it. You can return a Wilko item within a 28 days return window from the date of purchase or delivery. You will have to pay a returning shipping fee.

It will be deducted from your refund. You can return our items using an online return portal. All the tags and labels must be intact with the product. Those products will be eligible for return that would be in good and sellable condition.

Details of Wilko Returns:

Information Details 
Website Wilko
Return time 28 days
Return medium In store & Online 
Exchange medium In store & Online
Refund method Original payment method 
Contact 01909 505505
Wilko Return Policy

Methods to Return at Wilko

To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Wilko’s return methods for their customers for easy and flexible returns.

Wilko in- Store return policy:

If a customer wants to return a product at the store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.

Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. If you buy something using Klarna then it can’t be returned to the store for a refund or exchange.

 Wilko Online return policy:

Follow the given steps to make a return for Wilko items via mail:

  • Head to Wilko’s official website.
  • Login to the Returns Portal.
  • Click on “Start Return” to start your return.
  • Provide the required information, such as the order number, email, and last 4 digits of your phone number.
  • Select the preferred option of return and print the return shipping label.
  • Pack your items securely in a package. If you do not have a package, you can pack your items in something that is sealable, non-see and waterproof.
  • Drop off your items at the nearest post office. Keep the proof of purchase for tracking purposes.
  • A confirmation email will be sent to you once Wilko receives your returned items.

Wilko Refund Policy:

You will receive a refund for an item within 14 days. The refunds will be made in the original payment form within 2 weeks. If you bring your receipt, you will receive the refund in its original form. If you paid with PayPal it may take 5 to 7 working days to refund your payment. Cash refunds are issued for cash and check purchases.

The credit amount is issued back to credit cards. You can check your refund updates on your email id, if you provided at the time of purchase. Shipping and other handling charges will not be refunded. If you need more assistance, you can contact our customer service department.

Wilko Return Policy Conditions:

  • If the product was not in its original condition, Wilko will not accept your product.
  • Product must be unused and undamaged.
  • You are required to make a return within 28 days of purchase.
  • The product must be returned along with the receipt.
  • Customers are responsible to pay return shipping, unless the item is faulty.

Wilko Return Policy for Faulty Products:

If you received a damaged or defective product from the company then you need to contact the customer support department as soon as possible. Inform them about the defective product and send them clear pictures of any damage. If the product has been worn, damaged or altered by you then return will not be accepted. In this case, shipping fee will be borne by the company.

Wilko Exchange Policy:

Wilko Return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at Wilko. Wilko allows its customers to exchange their product within 28 days of purchase.

You can exchange your product both in-store and online. The staff will facilitate you with the exchange service with a different item, style, or color after returning your previous product for a full refund. For more queries, please visit our website.

Wilko Return Policy without a Receipt:

Unfortunately, we are unable to return or exchange your product without a receipt. In such a case, Wilko return policy is strict, they will not allow you to return your product without a receipt. If you have lost the receipt you can show them alternative forms of purchase like bank statement etc. if they are able to locate your transaction or allows you to return then you can enjoy Wilko Return policy.

Wilko Return Policy after 28 Days:

If, for whatever reason, the 28 day return window is missed, you need to contact Wilko’s customer service department. They may provide further guidance or assistance based on your specific situation.

Wilko Order Cancellation Policy:

Canceling an order with Wilko.com is not possible if items have already been picked or packed. To cancel an unprocessed order, go to your ‘Order history’ and select the desired order. The complete order must be canceled, and amendments must be made. If you don’t have a registered account or have already paid via PayPal, contact us for assistance. In stock items will automatically begin processing, so canceling at this stage is not possible. Follow the returns process once the order reaches you.

Wilko Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Wilko in the U.K. are 8:00 AM to 8:00 PM from Tuesday to Saturday. Sunday timings are 11:00 AM to 5:00 PM. On Monday the store hours are 9:00 AM to 5:00 PM.

Wilko Contact details:

Call us at 01909 505505. Send us an email at [email protected]. You can visit our official website. 

Wilko customer service hours:

The Wilko customer service hours are 8:00 AM to 8:00 PM from Monday to Friday. And Saturday and Sunday you can call us between 8:00 AM to 5:00 PM.

Social Media Handles:


In how many can I return a product at Wilko?

Wilko allows its customer to make a return of product within 28 days of purchase. The product must be returned in its original condition with a receipt.

In how many days can I get a refund?

You will receive your refund within 14 business days once you approve the refund. Refunds will be issued in the form of the original payment method. 

Can I return my product without a receipt?

No, you are not allowed to make a return without a receipt. We will not process your refund or exchange.

Can I return used products at Wilko?

No, you are not eligible to return used products or if the product has no tags. 

Can I return damaged products?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

Does Wilko offer an exchange policy?

Yes, Wilko allows you to exchange your product.


Understanding Wilko return policy is essential for a seamless shopping experience. With a 28-day return window, this policy offers flexibility and convenience. Whether you’re looking to exchange, refund, or simply learn the ropes, our guide has you covered.

Remember, keeping your products in their original condition, along with the receipt, is key to a successful return. And with the potential for refunds in just 14 days, you can shop at Wilko with confidence. So, the next time you shop at Wilko, rest assured that their return policy is designed to make your satisfaction a top priority. Happy shopping!

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