Dell Return Policy

Dell Return Policy 2024 NEW | Online & Instore Replacement

Have a secure shopping experience with Dell Return Policy. As, Dell offers a 30-day return and exchange policy and 10-15 day refund timeframe.

What is Dell Return Policy?

Dell is a leading computer and accessories retailer and Dell wants customer satisfaction. Dell has a generous return policy, if you have made a wrong purchase and want to return your products. Dell allows you to return your product within 30 days of purchase. You are required to provide original receipt or proof of purchase. Make sure that the returning item must be in its original condition.

Also Read: Samsung Return Policy

Dell Return Policy Methods:

The first step is to authorize the return with dell and get a CRA (credit return authorization number). Customers can get their CRA number by sending an email or calling the Dell customer Support department at 855-548-1145.

After receiving CRA number and return approval, you can initiate your return. Follow given instructions to send back products to Dell. If there is more than one product make sure to pack all products. Send the product in its original packaging. Print out the return label sent by a Dell via an email, if you choose to drop off the package. Attach the return label on the top of the package. Ship the item back to Dell. You must provide a receipt along with your product. Dell may charge a 15% restocking fee. In case of Dell’s error, they will not charge a restocking fee.

 You can contact the customer support department for online return. You have to provide the packing slip or invoice, order number, email, name and address. For online returns you have 14 days to make a return.

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The return policy of that vendor would apply, if you purchased an item from a third party such as Amazon.

Dell outlet Return Policy:

You can return any Dell outlet item within 30 days from the date of purchase. Just like the standard policy, you can return any outlet item and Dell will not charge a restocking fee and shipping charges.

Exchange Policy:

In most cases, Dell does not provide an exchange policy. You would have to return the product back and Dell will deduct shipping charges and restocking. If you have received defective or damaged products then you will get an exchange as per their warranty agreement. Contact the customer support department, they will make at least 3 attempts to solve your issue. If still they are unable to provide you a solution then you can exchange your product. Exchange Period for online return is 14 days while for in-store return you can exchange your product within 30 days

Also Read: Vuori Return Policy

Refund Policy Process and Timeline:

You must get a CRA number or approval before sending their products back to Dell. If you have approval then Dell will initiate your refund. In case if you don’t get approval and send them the item back Dell will not give you any refund. Shipping fee and other handling costs will not be covered under the refund policy. Dell provides you a refund in the original form of payment you used initially. Your refund process takes about 10-15 business days.

Details of Dell Return Policy:

Information Details 
Return timeIn–store: 30 days
Online: 14 days
Refund time10-15 business days
Exchange periodIn-store: 30 days
Online: 14 days (if you received damaged product)
Contact number855-548-1145
Restocking feeYes 

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Dell Return Policy Exception:

  • If customers ship the item back to Dell without approval, they will not accept your return.
  • If you don’t get their approval, your return is considered an unauthorized return and Dell will not provide you any refund.
  • You must ship the item back within 30 days, if you get approval otherwise your refund amount will be reduced or canceled.
  • You can return media-based software unless it is unopened. 
  • You cannot return software if it is not application software.

Dell Return Policy Conditions:

  • You must follow conditions that are provided by dell for your return eligibility.
  • You must return the item with all accessories.
  • You have to provide all in-box documentation.
  • Your item must be in its original condition as you have received.
  • Your return item must be in original packaging and with original receipt.
  • Before shipping the item back, make sure that you have received the approval from Dell.

Products offered by Dell:

  • Personal computers
  • Servers 
  • Data storage devices
  • Network switches
  • Software
  • Computer peripherals
  • HDTVs
  • Cameras
  • Printers
  • MP3 players
  • Hardware and accessories
  • Media based software
  • Non-Dell electronics items.

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Dell Delivery and Shipping Policy:

In-stock products delivery typically have an estimated delivery time of 2-4 business days. In case, if your selected product is out of stock, estimated delivery time will be longer because we will supply that product directly from our manufacturing facility. If your order includes Dell systems and accessories, these may be delivered separately.

Built to Order:

For build to order products, our expert team will start the processing and assembling of your order of desktop, laptop or notebook once the payment is confirmed from you. Estimated delivery time for these products will be 8-10 business days after your order ship from the factory.

At the time that you place your order, you can choose a different shipping method. Dell provides the facility of checking the order status to their customers. You can visit the Online Order Status tool to check the status of your order.

Dell Order Cancellation Policy:

It is only possible to cancel your order before production or processing starts of your order. You can check your order status at, once your order’s processing starts you cannot cancel your order. You will need to request a return, if the order is no longer needed. For more queries contact our customer representative by dialing 1-800-999-3355.

Dell store timings:

Timings: 9:00Am-9:00PM
Days: Monday- Saturday.

Contact details:

Customer support department: 1-800-999-3355.

Contact Number: 855-548-1145.

Email: [email protected]

Dell Social Media Handles:


No, dell does not offer exchanges for returns unless you received damaged or defective products.

You have 30 days from the date of purchase to make a return at Dell.

  • Customized products
  • Non-Dell branded products
  • Any product damaged by you 
  • Discontinued Products
  • Software 
  • Dell Wyse
  • Dell Equal logic
  • Dell EMC.

If you purchased any product from Dell between 1st November and 25th December, then you can return until 15th January. All conditions and exceptions of the standard Dell return policy will also apply on holiday returns.

Yes, a CRA number is necessary to make a return. Otherwise, your return will be considered an unauthorized return.

No, you are not eligible to get any refund if you send the item back before receiving the approval or CRA.

If you do not return your product after receiving the approval within 30 days, your credit may be reduced or eliminated.

It takes about 14-15 business days to get a refund. Your credit will be reissued in the original form of payment.

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