Princess Polly Return Policy

Princess Polly Return Policy 2024 | Urgent Refunds & Exchanges

Learn all necessary details about Princess Polly Return Policy, by easy to follow tips to time frame for returns, refunds and exchanges. Read to have a seamless return experience with popular fashion brand.

What is Princess Polly Return Policy?

Princess Polly offers qualitative and best products to their clients. Still if you are not happy with your purchase, Princess Polly allows you to return your item within 30 days of purchase. Your item must be in its original condition along with proof of purchase and all tags.

Details of Princess Polly Returns:

Information Details 
WebsitePrincess Polly
Refund methodOriginal payment method
Contact details+1 323-543-7376
Return periodWithin 30 days
Email [email protected]

Princess Polly Return Policy Method:

  • Required your order number and your postal code.
  • Customers may choose to print the return label and send the items back.
  • Customers may choose to drop off the item at a selected location.
  • The cheaper option would be to drop off the items at a selected location, if you are looking to receive a refund.
  •  The drop off method is free.
  • $6.95 fee will be deducted from the refund, if you want a refund and choose to print off the label.


Princess Polly Refund Policy:

Princess Polly takes up to six-seven days to process and issue a refund. The refund period may vary according to the bank accounts. Refunds with Shop Pay or After Pay are eligible to process but method is slightly different.

Princess Polly Returns

After Pay Refunds:

  • If you choose to print off the shipping label, the fee will be deducted from the refund.
  • You can return your product as many times as you wish.
  • The return amount will be refunded, but the installment of After Pay will still need to be paid on time.

Shop Pay:

  • The fee will be deducted from the refund if you choose to print off the label.
  • The first payment made will be processed last.
  • You can return your product as many times as you want.
  • The final installment will be canceled first.

Princess Polly Exchange Policy:

  1. Instant Exchange
  2. Standard Exchange

Instant Exchange:

The card will be charged the total amount, if an instant Exchange item is not returned within 14 days. Credit card holds $1.

Standard Exchange:

You will receive a confirmation email that includes your new order number. Once your return is scanned by the carrier your exchanged order will be processed.

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Exceptions of Princess Polly Return Policy:

  • Earrings
  • Cosmetic products
  • Washed products
  • Worn products
  • Beauty products
  • Underwear
  • Swimsuits without hygiene. 

Princess Polly Warranty Claim Policy:

Contact customer support +1 323-543-7376 and tell them if you have received damaged or faulty products. Email at [email protected], we will treat this with high priority and do our best to fulfill your claim.

Delivery and Shipping Policy of Princess Polly:

Princess Polly offers different shipping methods. It takes 2-4 business days to ship in the US, UK, and Canada. For international shipping, it takes more time based on the country. If your order is being shipped to the west coast, you can expect to receive your package within 3 days.

If your order is being shipped to the east coast, you can expect to receive the package within 2 days. If your order is above $50, your shipping cost is free.

USPS Couriers:

It takes 3-4 days to deliver.

  • If your order is above $50, your shipping cost is free.
  • If your order is under $50, you have to pay $8.99 USD for delivery.

2-Day Shipping:

It takes 2 days to deliver.

  • For orders above $50, shipping cost is $14.99. 
  • If your order is under $50, shipping cost is $21.99.

Princess Polly Return Policy Without Receipt:

If you have lost your receipt, or you don’t have proof of purchase you can still make a return. Items must be returned within 30 days of purchase or being received. Contact customer Support, they will help you to initiate a return.

Money Back Guarantee:

Once you have returned your item and your process completes, the company gives you a refund in seven days. Refund time can depend on the bank accounts.

Princess Polly Gift Card Policy:

Princess Polly issued a refund in the form of the original method you used initially. Your refund will be applied to the gift card, if you used Princess Polly gift card to pay for your order. This gift card has a minimum 3-year expiry date.

Contact Details:

+1 323-543-7376Mon-Fri, 8:00 AM – 5:00 PM (AEST)
Email[email protected]

Social Media Handles:


Exchange process is much quicker and easier than the return process. The exchange is processed, once your return is dropped off and examined. You will not need to wait seven days, if there are other Princess Polly products you are interested in for exchange.

If you are from Australia and New Zealand, you will receive a return label via an email once your return has been finalized. All other international customers are required to post with their local post office.

 According to Princess Polly Return Policy, it takes about 3-4 business days. If customers have opted for standard exchange or refund can expect 1-2 business days after parcel’s arrivals. 

Yes, you can return used products to Princess Polly. But the item should be in its original condition along with all tags.

The refund will be reissued to the original gift card, if you used the gift card to make payment.

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