Homebase Return Policy

Homebase Return Policy 2024 | Get Your Money Back with Ease

Discover the ins and outs of Homebase Return Policy with our comprehensive guide. Get expert tips on hassle-free returns and refunds. Make the most of your shopping experience with Homebase.

Homebase Return Policy

Homebase offers a 30-day Return Policy for unsatisfied customers. The product must be in its original condition, with packaging and components included, and proof of purchase. It must not have been used, damaged, or worn beyond reasonable assessing.

These conditions ensure fairness for Homebase and customers, ensuring quality and integrity. To initiate a successful return, review Homebase terms and conditions carefully, following the specific guidelines and steps.

Details of Homebase Returns

Information Details 
Website Homebase 
Return time 30 days
Refund method Original payment method
Exchange period 30 days
Contact 0333 003 7084

Homebase return method:

Homebase offers its customers two ways of returning items:

  • In-Store Return
  • Online Return via collection
Homebase Returns

Homebase in-store return policy:

Firstly, you will need to find the nearest Homebase store. You can return your product directly to the store. Don’t forget to take the receipt with your product. Ask a store representative to return your product. Provide them all the necessary information to make your return successful.

The store manager will check your product and then qualify the product for refund, return or exchange. Make sure that product must be unused. The product must be returned along with all its tags and labels.

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Homebase online returns:

According to Homebase return policy you can return your product via mail within 30 days of purchase. To complete online return you need to follow these steps:

  • First, you have to visit their website Homebase.
  • Then log in to your account.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.

 You have to pay shipping charges, the company will not refund your shipping fee and other handling charges. You must contact the customer service department.

Homebase return policy for 3rd party supplier

Some of the products are sent directly from our suppliers. Please contact our customer service department if a 3rd party supplied your order and you want to return. First you need to send the picture of the original packaging of your product to confirm it is safe.

Homebase Refund Policy

If you are not happy with the purchase you made at Homebase, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Customers will get their refund as the same mode of payment used for a purchase. If you return your product to the store then a refund may take 3 to 5 working days.

If you return your product via mail and once items have been collected then your refund will be credited back to your account within 7 to 10 business days. The refund processing time can vary depending on the payment method used. Shipping fee and other handling charges are non-refundable. If you made a payment with a gift card then your refund will be issued in the form of store credit.

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Exchange Policy of Homebase

Homebase’s return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at Homebase. Homebase allows its customers to exchange their product within 30 days of purchase.

You can make a return or exchange an item both in-store and by mail. Your product must be returned or exchanged in its original condition. For more queries you can contact our customer support department. In case of online exchange, you have to pay shipping charges. Due to the unavailability of the product in stock, you can request for a refund.

Homebase Return Policy of Faulty Products

If your item has a fault within 30 days of purchase or receipt, we offer a full refund or exchange. If you bought in-store or via our Click & Collect service, return it to your local store or contact our customer services team for an online return or replacement. If the fault occurs within 6 months, we will repair or replace the item in accordance with the Consumer Rights Act.

What are Homebase return conditions?

  • All the return items must be unused.
  • The item must be returned in its original condition along with all the tags.
  • All the required accessories must be attached with the product at the time of return.
  • Make sure that the correct order number is printed on the return label.

Homebase Return Exceptions

There are the following products that cannot be returned to Homebase:

  • Perishable goods
  • Made-to-measure items
  • Mixed items
  •  hygiene-sealed items
  • And ex-display items are only accepted in cases of faults or defects. These items are custom-made or cut to specific sizes, cannot be returned or canceled unless there is a fault or defect. 
  • Mixed items, hygiene-sealed items, and ex-display items are sold on an “as-is” basis, and returns are only possible if the seal is broken or damaged upon delivery.

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Homebase Order Cancellation Policy

You have a very small window to cancel your order, as your order goes right through the shipping process after it has been placed. You can call customer support immediately to check if your order has been canceled. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Contact Details

You can contact the HOMEBASE Customer Service team on their website and have a chat with their agent. You can also call HOMEBASE customer support at 0333 003 7084. 

Homebase Customer Service Hours

Homebase customer service hours are 9:00 AM to 6:00 PM from Monday to Sunday.

Homebase Store Hours

The store hours of Homebase are as follows:

DayOpening TimeClosing Time
Monday8:00 AM8:00 PM
Tuesday8:00 AM8:00 PM
Wednesday8:00 AM8:00 PM
Thursday8:00 AM8:00 PM
Friday8:00 AM8:00 PM
Saturday8:00 AM8:00 PM
Sunday11:00 AM5:00 PM

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What is Homebase’s return policy?

Homebase has a very generous return policy, they will allow you to return your product within 30 days of purchase. The product must be in its original condition along with a receipt.

In how many days can I get a refund?

You may receive your refund within 7 business days. Refunds will be issued in the form of the original payment method you used initially.

Can I return an opened purchase at Homebase?

 Yes, you can return opened products at Homebase but it must be in its original condition. The Homebase does not accept the used product.

What if I received a damaged item?

 If you have received a damaged or defective product from the company, you must contact the customer support department as soon as possible. If you make a return or exchange of damage or defective you will not need to pay shipping and other handling charges.

 Can I make a return gift purchase at Homebase?

Yes, if you made a purchase using a gift card then you can return your product and your refund will also be issued in the form of a Homebase gift card. Homebase gift cards itself are not eligible to return.


Homebase’s return policy provides customers with a convenient and flexible way to ensure their satisfaction with their purchases. With a 30-day return window and clear guidelines for returns, exchanges, and refunds, Homebase strives to make the process as smooth as possible.

Whether you choose to return items in-store or online, adhering to their conditions ensures a seamless experience. Additionally, Homebase’s commitment to addressing faulty products underlines their dedication to customer satisfaction. So, shop confidently with Homebase, knowing that your needs are well taken care of throughout your shopping journey.

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