David Jones Return Policy

David Jones Return Policy 2024 | Detailed Return Methods

David Jones products purchased directly from stores or the official website are eligible for both in-store and mailed returns. You will receive the full price of payments made on both full-price and on-sale products. David Jones has the right to refuse or deny a return, requiring proof of purchase and the item in resellable condition. 

If you change your mind after purchasing your product. You can return the item within 30 days of the purchase date. To claim a replacement or refund under David Jones Return Policy, customers must provide valid proof of purchase, such as a register receipt or online order confirmation, to the appropriate store department.

Details About David Jones Returns

Information Details 
Website David Jones
Return time 30 days 
Return medium In-Store & Online
Exchange medium In-Store 
Refund methodOriginal mode of payment 

David Jones Return Method

David Jones products are eligible for both shipped and mailed returns, as well as in-store returns. You have the option to return online purchases in-store. 


David Jones In-Store Return Policy

The company permits in-store returns for both online and in-store purchased items, with specific instructions provided for initiation of returns for a David Jones product. To locate David Jones, use a store locator or search engine to find the nearest location or visit your preferred store. This could be your return store. 

Upon returning to the store, locate a customer service desk or a cashier’s desk. If neither is available, it is recommended to seek guidance from a staff member. 

To return an item, locate the customer service desk or cashier’s desk and inform the staff member about your request. To request a refund or exchange, provide proof of purchase and a valid photo ID.

David Jones staff reserves the right to deny or refuse any return deemed unacceptable or not resellable.

David Jones Online Returns

The instructions for shipping or mailing David Jones products are provided. 

  • The item can be returned via post with proof of purchase, such as a packing slip or confirmation email, and a refund will be processed according to their returns policy.
  • Mail-returned items cannot be exchanged.
  • To ensure proper handling of your items, it is recommended to obtain a packing slip from the original packaging they were delivered in.
  • To ensure a smooth return and refund process, it is crucial to truthfully and accurately complete all packing slip sections.
  • If you cannot find the packing slip or an additional one, please check your online purchase email for confirmation. Print the confirmation and use it as your packing slip instead.
  • Please provide reasons for the return and a list of items to be returned after filling out the packing slip or printing the confirmation email.
  • After completing the paperwork, repack the item in its original packaging, ensuring no missing pieces and the item is of original quality and resealable. It’s your responsibility to ensure the product is returned safely.
  • Ship the package to the given address:

David Jones Refund Policy

When shipping high-value goods via mail, it is advisable to purchase shipping insurance or another form of insurance on the package. You can also purchase tracking information for the package. However, keep in mind that you will not be paid if you do so. Upon return, no shipping expenses will be refunded.

After mailing your package, wait for confirmation that it was received. If you don’t receive confirmation within a reasonable time, please contact the company. The refund process may take up to 7 business days after the package is received and confirmed for refund.

  • David Jones offers refunds in the original payment method, except for PayPal purchases, which can be processed through a David Jones Returns Card for in-store items. 
  • Refunds for post-returned items will be credited to your PayPal account, while refunds for purchases using membership rewards points or David Jones Gift Cards will be issued on a David Jones Returns Card.
  • Gift receipts can be used for returns, which can be exchanged or processed using a Returns Card.

David Jones Exchange Policy

All exchanges must be conducted in-store, regardless of whether the purchase was made online or in-store. To exchange items, return them and inform the staff member that you wish to exchange them. If you need more assistance, feel free to contact the customer service department.

David Jones Return Policy Without a Receipt

To return an item or items, proof of purchase is required. David Jones has a strict policy against returns without a receipt or proof of purchase. The following are the accepted methods for proof of purchase:

  • Original Register Receipt
  • Online Proof of Purchase
  • Original Exchange Receipt
  • David Jones Store Card Statement
  • David Jones American Express Card Statement
  • David Jones American Express Platinum Card Statement

David Jones Return Exceptions

David Jones does not accept returns for modified items, pre-loved items, custom-made items, gift cards, earrings, eBay vouchers, fresh flowers, food, furniture, mattresses, personal care items, circulation booster devices, electric toothbrushes, face masks, foot refuges, hairbrushes, handheld massagers, manicure sets, sexual wellness, and personalized products like pillows and protectors.

David Jones Price Match Policy

David Jones offers a Price Promise to match competitive prices of Australian and New Zealand retail stores and their online sites. If a lower price is found elsewhere, David Jones will match it provided the product is identical.

All offers made by David Jones are also available from the competitor, and the product is in stock at the competitor’s store or website. Customers can contact the team in-store or email them for out-of-hours shopping. However, the Price Promise does not apply to stand-alone online retailers, auctions, fire or liquidation sales, rack clearance, warehouse outlets, or duty-free stores.

David Jones Store Hours

The store hours of David Jones are as follows:

Certainly! Here’s the information in tabular format:

DayStore Hours
Monday9:30 AM – 6:00 PM
Tuesday9:30 AM – 6:00 PM
Wednesday9:30 AM – 6:00 PM
Thursday9:30 AM – 6:00 PM
Friday9:30 AM – 6:00 PM
Saturday9:00 AM – 5:00 PM
Sunday11:00 AM – 5:00 PM

David Jones Contact Details

To contact Avetta during business hours, call 1300 131 194 in Australia or +61 2 4047 0491 internationally. You can also email [email protected] or fill out the contact form available on their website.

Social Media Handles


You have 30 days to return your products. You can return them via post or by visiting the store.

Returns for video games and software out of packaging are allowed as long as the product is in resellable condition and meets the specified requirements, excluding defective or malfunctioning items.

David Jones refunds typically take 1-2 business days, but it may take up to 7 business days for the amount to appear in your account.

Yes, To exchange an item or products from an online purchase, you must physically replace them at a convenient location.

Yes, you can exchange your items only at the store.

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