Indigo return policy allows its customers to return their products within 30 days from the shipping date or the date of purchase from the store. You will be eligible to get a full refund if you return the products within 30 days.
You must bring a valid proof of purchase when you bring your items for return. If your items got delivered by appointment only, you can reach out to Indigo’s customer service team at 1 833 INDIGO‑1 (1 833 463‑4461) or visit help.indigo.ca to process your return.
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Details About Indigo Returns
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Indigo Refund Policy
You should bring your items along with their packaging slip to any store and get a refund. You will get the refund in the original form of payment. If you paid via credit or debit card, you will get the refund on your card or your online account. You may be required to provide your name, address, and valid photo ID for a refund.
Indigo Exchange Policy
You can bring your products to any Indigo store within 30 days from the purchase date to exchange them for another product. You can get an exchange anytime within the mentioned period if you bring valid proof of purchase with you. You can also exchange the items that have a gift receipt. Some items cannot be exchanged as they are final sale for health, safety, and hygienic reasons.
Indigo Return Conditions
The following are the return conditions:
- You should return or exchange the items within 30 days.
- You should bring the original packaging slip.
- Your item should be in its original condition.
Exceptions of Indigo Return Policy
The following are the return exceptions:
The following items cannot be returned or exchanged if they are opened:
Methods to Return at Indigo
The following are the return methods for easy and flexible returns.
Follow the given steps to return items via mail:
Indigo In-Store Returns
You can use the Store Locator given on the website to find the nearest store to you. You can return your items at any Indigo store within 30 days from its purchase date. Make sure to pack your items and take them to the store. Bring the valid packaging slip with your return items to the store. You should talk to a store assistant and they will help you with the return process.
Indigo Delivery and Shipping Policy
You can get free shipping on the eligible orders. All you have to do is to select ‘Free Standard Shipping’ at checkout. Orders with free shipping are delivered within 1-9 business days. It can depend on the shipping destination, warehouse location, and stock availability.
Some items are not eligible to be shipped free depending on their size. Items will be noted on the item pages if they are not eligible for free shipping. You won’t get free shipping if you are shipping the items to remote postal codes. If you cancel your order it may affect the eligibility for free shipping.
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Indigo Gift Card Policy
You can get electronic and physical gift cards at Indigo. The electronic gift card is emailed directly to the recipient on the selected date. They can be used both online and in-store. Indigo electronic gift cards come in various styles. You can add the amount to your eGift card from C$25.
The physical gift cards are delivered to the doorstep of the recipient. Indigo physical gift cards can be used both online and in-store. They are also available in a variety of styles. You can add C$25, C$50, and C$100 to your physical gift card.
Indigo Return Policy without Receipt
Unfortunately, you cannot return your items at Indigo if you do not have a receipt. You must bring a valid proof of purchase such as a packaging slip if you want to return or exchange your item. You can get a full refund only if you return the items with a packing slip within 30 days.
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Indigo Holiday Return Policy
If you ordered online between September 17th and December 11th, you can return them online or in-store up until January 10th. Make sure to bring your packaging slip along with your items. You will get your refund on the original payment card.
Indigo Order Cancellation Policy
If you want to cancel your order that is in process, you can go to the ‘Order History‘ and request a cancellation. The customer service staff will let you know if your request is successful within one business day. If your order is already being processed, your order might not be canceled and will be shipped. If you are unable to cancel your order, you can return your items within 30 days.
Indigo Faulty Returns Policy
You can return your faulty and defective items to Indigo within 30 days. You also need to bring proof of purchase with your items if you want to get a full refund or an exchange of the returned item.
Indigo Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Customer Service Hours
You can contact the Customer Service team on the phone from 8 am Eastern.
Indigo Contact Details
You can contact the Customer Service team at 1-833-463-4461 or chat with the team on the website 24/7.