YSL Return Policy

YSL Return Policy 2024 | 30 Days Easy Return Window

“Experience Beyond Fashion: YSL Return Policy

If you are unsatisfied with your purchase from Yves Saint Laurent or the product is not according to your style, you can return it back. YSL gladly accepts returns back in 30 days from the date of purchase or delivery. You can return your online and in-store purchases to YSL. Both have a return date of 30 days.

The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

Additional Info about YSL Returns

Website YSL
Return time 30 days 
Return medium In Store & Online
Refund method Original payment method 
Customer Support Hours9:00 AM to 7:00 PM 
Phone Support+1 (866) 725-6791
YSL Return Policy

What are YSL Return Policy Conditions?

There are following conditions that must be fulfilled if you want to return your product at YSL:

  • The product must be returned in its original condition.
  • The product must be sealed, undamaged or unworn.
  • You must submit the proof of purchase with the product to make a return.
  • All tags must be intact with the product.
  • The product must be initiated within 30 days of purchase.
  • You are allowed to make a return of beauty products within 60 days of purchase.
YSL Return Policy

What are the Return Methods at YSL?

To return a product to YSL , customers can choose to bring back their product by mail or in person at any outlet stores.

In-Store Return Policy at YSL :

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible.

What is the YSL Online Return Policy?

You can also return your product by logging in to your YSL account. Go to the order history and initiate your return request. You have to send an email at [email protected] to start your return. Once you have finished the return request, you will get an email with the YSL specific return instructions.

You must have to follow it to make your return successful. Pack your product securely in its original packaging and attach the return label to the return box. Send or take it to the nearest YSL warehouse or retail store to finish the return request. All the return requests must be completed within 14 days of receiving the return.

What is the YSL Gift Card Policy?

YSL e-gift card can be used at the time of purchase. You are allowed to make a return of e gift card purchase. Once your return is accepted at YSL then you will get a new gift card number and pin number via mail.

You can use your gift card multiple times at YSL until all the balance is fully depleted. You are not allowed to redeem your card for cash until it is required by the law. If it is stolen or lost it is not replaceable, not transferable or nonrefundable.

What is the YSL Exchange Policy?

You are allowed to make an exchange of YSL’s products if you are not happy with the purchase. But make sure that your item must be returned unused and in its resalable condition to easily get an exchange. If you want to return or exchange online purchases at the store then you must submit the return shipping label.

If you exchange the product you may receive the store credit or get a refund to your account. Shipping fee and other handling charges are non-refundable. For more queries you can contact YSL’s customer support department.

What is YSL return Policy Without A Receipt?

You cannot return your product without a receipt according to YSL Return Policy Guidelines. You must return your product with a receipt or any proof of purchase. As per YSL return policy, if you make a return without a receipt they have a right to deny your return request.

YSL Return Policy

What is YSL Refund Policy?

Complete customer satisfaction is very important to us. If you are not happy with the purchase, you can request for a refund at YSL. You are required to give a reason why you want to return, complete mailing address, phone and email to get a refund. Refunds will be issued in the form of the original payment method you used initially.

You will be able to get a refund if the item of the same or lower price value is available in the stock. Refunds will be issued in the same payment method if you make a return within 30 days. You will be able to get your refund within 14 business days. Shipping fee and other handling charges are non-refundable

What are the YSL Return Policy Exceptions?

  • The product must be returned in its original condition, if it has been altered in any way then you may not be allowed to return your product.
  • If clothing that has been worn, incomplete, any part is missing, or altered, will not be accepted for return.
  • YSL does not accept the return of beauty products at the restore. You must return it via mail. 

YSL Order Cancellation Policy:

YSL provides the option for order cancellations. You can sign in to your account, go to Order Details, and identify the order you want to cancel. Your order will not be eligible for cancellation if it has been purchased using a special deal or it is out for delivery.

If you can’t cancel your order, you can return your items easily at YSL. You can read the return methods and policies above to learn about the return process.

YSL Store Hours:

You can go to the Find A Store on the YSL website to learn about the store hours and location of the nearest YSL store.

YSL Contact Details

You can contact the YSL Customer Service team at +1 (866) 725-6791. You can also have a chat with the team on their webpage.

YSL Customer Service Hours

You can contact the YSL Customer Service team in following hours:

DayOpening TimeClosing Time
Monday9:00 AM7:00 PM
Tuesday9:00 AM7:00 PM
Wednesday9:00 AM7:00 PM
Thursday9:00 AM7:00 PM
Friday9:00 AM7:00 PM

YSL Social Media Handles


When will I receive my refund at YSL?

You will receive your credit refund in 14 business days. Refunds will be issued in the form of the original payment method.

Can I return a damaged item to YSL?

Yes, you can return or exchange the damaged or defective item at any time at YSL.

How long do I have to exchange my item at YSL?

You have 30 days from the delivery or purchase date to exchange your item.

Can I return opened products to YSL?

The product must be returned in its original condition if you have opened your product and still in its new like condition then you can return your product to YSL.

Can I make a return without a receipt?

No, As per YSL Return Policy, you are not allowed to make a return without a receipt at YSL.

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