Fashion is constantly trendy and in high demand due to its luxury and influence on our lifestyle. Quince offers affordable and high-quality luxury fashion items and home goods, making them highly sought after due to their affordability and quality. The item can be exchanged or returned for a full refund within 365 days of the purchase date.
They are not affiliated with Quince & Co, a seller of yarn and knitting products, and they advise against contacting them for returns, customer service, or other inquiries.
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Details of Quince Returns
|Original payment method
What are the Quince Return Policy Conditions?
There are the following conditions at Quince:
What are Quince Return Methods?
Quince is an excellent location to enhance your personal appearance and add a charming touch to your home. Despite customers’ preference for Quince clothing and bedding items, they may still need to return them for various reasons.
What is Quince Refund Policy?
Quince allows customers to return items within 365 days of purchase, but this is a lengthy period for returning clothing or home goods. You can return your Quince item within a week of receiving it, which will undergo a quality checking process. Within 5 to 8 business days, you will receive a refund in your original payment form. The return order will be processed within 5 business days after it has been received and weighed by the carrier.
Customers may return items before 365 days, and if the bank doesn’t accept a refund 365 days post-transaction, store credit will be provided instead of monetary refund. If you return your Quince item within 180 days of ordering using PayPal, PayPal will offer a refund, but after that, store credit is the only refund option.
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What are Exceptions of Quince Return Policy?
Delivery and Shipping Details
Standard shipping is free, with delivery times ranging from 6-9 business days. Budgeting for global carrier delays is advised. Orders cannot be canceled or edited once shipped, but those processed will be covered under Quince return policy. They currently are unable to ship outside the United States, Guam, or APO addresses.
Standard shipping is free, but made-to-order shipments over $100 require signatures upon delivery. “Made to Order” items arrive within the specified lead time and incur a $35 restocking fee if returned.
How To Return Damaged Items at Quince?
Quince ensures the perfect condition of an item when it is delivered to the customer. The Quince ensures the perfect manufacturing of luxury items. But if you find any fault or defect in your product manufacturing, you should contact the customer service department as soon as possible.
They may ask to send the defective part of the product and order details. They may arrange the pick up for your order or the shipping charges will be borne by the company.
Order Cancellation Policy
You have the right to modify or cancel your order as long as it has not been packed and/or shipped. They will do their best to accommodate any changes or cancellations before shipping. To update your order, send an email to [email protected] with your purchase details. An order cannot be canceled or edited once it has been processed or shipped.
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What is Quince Return Policy for Missing or Lost Order?
If your package was marked as delivered but cannot be found, wait 72 hours before contacting customer service. Most carriers mark packages as delivered prematurely, and they usually arrive within 72 hours. If the package was delivered to a neighbor or placed in a different mailbox, ask if they have seen it.
If the package is still missing, email [email protected] and follow the next steps. If a package is reported as missing or lost more than 1 week after the expected delivery date, you will need to file a claim with the postal carrier, and they cannot guarantee a replacement.
Quince Gift Card Policy
The Quince Care team offers a $200 gift card with four interest-free payments through Klarna. The card can be redeemed online at quince.com and cannot be redeemed for cash, except where required by law. To request a replacement or have a question, contact [email protected]. Gift cards do not expire and are not eligible for return as they are digital only.
What is Quince Exchange policy
To exchange an item for a size or store credit, email [email protected] with the subject line ‘EXCHANGE – Name mentioned on the order – Order number’ or ‘EXCHANGE AGAINST CREDIT – Name mentioned on the order – Order number’. Include the item you received and the size you want to exchange.
The team will share the return address and you can send the item back to them with the same details. The shipping cost is the customer’s responsibility. Once the return is verified to be unworn, used, washed, altered, damaged, and retains its original tags, the exchange will be processed and shipped out at no additional courier charges.
Quince Contact Details
Customer Service hours are Monday through Friday from 8:00 AM to 5:00 PM PST.