Quince Return Policy 2024 | Full Refund Within 365 Days

Fashion is constantly trendy and in high demand due to its luxury and influence on our lifestyle. Quince offers affordable and high-quality luxury fashion items and home goods, making them highly sought after due to their affordability and quality. The item can be exchanged or returned for a full refund within 365 days of the purchase date.

They are not affiliated with Quince & Co, a seller of yarn and knitting products, and they advise against contacting them for returns, customer service, or other inquiries.

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Details of Quince Returns

Information	Details
Website	Quince
Return time	365 days
Return medium	Online
Refund method	Original payment method
Exchange	Yes
Contact Numbers	(913) 675-2981 (913) 845-9376 (240) 766-8662 (650) 741-4284
Customer Service	[email protected]

What are the Quince Return Policy Conditions?

There are the following conditions at Quince:

All original packaging, including tags or boxes, must be returned.
All categories except bedding must be unworn, unwashed, undamaged, and unaltered.
Bedding can be washed or used within 365 days.
Underwear should be worn during first try-on.
Returns must be in original packaging with tags.
Payment method’s refund policy must allow for a return within the same time period.
If refund policy doesn’t allow for 365 days post transaction, store credit will be used.

What are Quince Return Methods?

Quince is an excellent location to enhance your personal appearance and add a charming touch to your home. Despite customers’ preference for Quince clothing and bedding items, they may still need to return them for various reasons.

To access your account, log in to your Quince account, and if you don’t have one, use your email address.
Then, locate the My Orders page.
You will see the option called My Orders & Returns.
Select the item you wish to return or exchange by going to the Return or Replace Items section.
Once the website returns your item, you will receive a mail with a Quince return shipping label at your email address.
To ensure a smooth return process, pack your Quince item thoroughly and carefully to prevent damage during the return process.
The Quince return label should be placed at the top or side of the box.
The item should be dropped off at the carrier service office mentioned in the previous text.
If you lost your Quince label, you can retrieve it from the Quince website’s Return and Replace page.

What is Quince Refund Policy?

Quince allows customers to return items within 365 days of purchase, but this is a lengthy period for returning clothing or home goods. You can return your Quince item within a week of receiving it, which will undergo a quality checking process. Within 5 to 8 business days, you will receive a refund in your original payment form. The return order will be processed within 5 business days after it has been received and weighed by the carrier.

Customers may return items before 365 days, and if the bank doesn’t accept a refund 365 days post-transaction, store credit will be provided instead of monetary refund. If you return your Quince item within 180 days of ordering using PayPal, PayPal will offer a refund, but after that, store credit is the only refund option.

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What are Exceptions of Quince Return Policy?

Final sale promotions are non-refundable and cannot be transferred to another order.
Customized and limited edition items are final sale and not returnable, including jewelry with specific initials or zodiac signs.
Made to order items, mirrors, and wall art are final sale and not returnable.
Items customized with a logo or private label are final sale and cannot be returned or replaced.
Cookware can be returned or exchanged within 365 days of purchase, as long as items are new, unused, and in original packaging.
Warranty does not cover damage caused by accidents, misuse, improper care, neglect, tampering, or environment.

Delivery and Shipping Details

Standard shipping is free, with delivery times ranging from 6-9 business days. Budgeting for global carrier delays is advised. Orders cannot be canceled or edited once shipped, but those processed will be covered under Quince return policy. They currently are unable to ship outside the United States, Guam, or APO addresses.

Standard shipping is free, but made-to-order shipments over $100 require signatures upon delivery. “Made to Order” items arrive within the specified lead time and incur a $35 restocking fee if returned.

How To Return Damaged Items at Quince?

Quince ensures the perfect condition of an item when it is delivered to the customer. The Quince ensures the perfect manufacturing of luxury items. But if you find any fault or defect in your product manufacturing, you should contact the customer service department as soon as possible.

They may ask to send the defective part of the product and order details. They may arrange the pick up for your order or the shipping charges will be borne by the company.

Order Cancellation Policy

You have the right to modify or cancel your order as long as it has not been packed and/or shipped. They will do their best to accommodate any changes or cancellations before shipping. To update your order, send an email to [email protected] with your purchase details. An order cannot be canceled or edited once it has been processed or shipped.

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What is Quince Return Policy for Missing or Lost Order?

If your package was marked as delivered but cannot be found, wait 72 hours before contacting customer service. Most carriers mark packages as delivered prematurely, and they usually arrive within 72 hours. If the package was delivered to a neighbor or placed in a different mailbox, ask if they have seen it.

If the package is still missing, email [email protected] and follow the next steps. If a package is reported as missing or lost more than 1 week after the expected delivery date, you will need to file a claim with the postal carrier, and they cannot guarantee a replacement.

Quince Gift Card Policy

The Quince Care team offers a $200 gift card with four interest-free payments through Klarna. The card can be redeemed online at quince.com and cannot be redeemed for cash, except where required by law. To request a replacement or have a question, contact [email protected]. Gift cards do not expire and are not eligible for return as they are digital only.

What is Quince Exchange policy

To exchange an item for a size or store credit, email [email protected] with the subject line ‘EXCHANGE – Name mentioned on the order – Order number’ or ‘EXCHANGE AGAINST CREDIT – Name mentioned on the order – Order number’. Include the item you received and the size you want to exchange.

The team will share the return address and you can send the item back to them with the same details. The shipping cost is the customer’s responsibility. Once the return is verified to be unworn, used, washed, altered, damaged, and retains its original tags, the exchange will be processed and shipped out at no additional courier charges.

Quince Contact Details

Quince offers various customer service numbers and emails, including (913) 675-2981, (913) 845-9376, (240) 766-8662 and (650) 741-4284 for call, message, and media support.

Customer Service hours are Monday through Friday from 8:00 AM to 5:00 PM PST.

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FAQs

Quince offers a free return option for customers who purchase fashion and home goods. Customers can download and print a free Quince return label from the website, allowing them to return items that don’t fit them or don’t fit them.

You have 365 days to return your product at Quince but the product must meet the Quince’s Return policy condition.

Your refund will be issued within 5 working days after receiving it by Quince.

Gift returns for store credit are currently available. To initiate a return, contact [email protected] with the order number, item list, and return label address.