Brooks Brothers Return Policy 2025 | Timelines & Step-by-Step Process
If you buy an item from Brooks Brothers either online or at the store, Brooks Brothers operates a return policy that accepts both online and in-store returns within 60 days of purchase. The item must be in its original condition and unused. You need to submit the proof of purchase to make a return at Brooks Brothers.
All the tags and labels must be intact with the product. Those products will be eligible for return that would be in good and sellable condition. Brooks Brothers does not accept the return of your product, if you make a return after 60 days.
Return Peried
60 Days
Exchange Time
NA
Refund Process
Varies
Shipping FEE
Non-refundable
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Details about Brooks Brothers Returns
| Information | Details |
| Website | Brooks Brothers |
| Return time | 60 days |
| Return method | In store and Online |
| Exchange Policy | N/A |
| Refund method | Original payment method |
| Contact | United States : 1.800.274.1815 International : 1.860.741.4800 |
Return Method at Brooks Brothers:
To return a product to Brooks Brothers, customers can choose to bring back their product by mail, Return on their own or in person at any outlet stores. Remember that for each Returns method you will have to pay $7 as a return shipping charge.
Brooks Brothers Return Policy in- Store:
You will need to follow the given steps to make an in store return at Brooks Brothers.
Drop off your package at the nearest FedEx or USPS location. You can remember that shipping tracking number which is printed on the return form so that you can access your order. This will help you to track your order. Make Sure that your product must be returned in its original condition. After receiving the product Brooks Brothers will do further processing.
Purchases made using Apple Pay, Amazon Pay, PayPal, or Klarna cannot be returned in-store and must be shipped to the returns center.
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Brooks Brothers Return Policy Online:
Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product. Provide details about your product order number, name, email and receipt and send your package. Try to return your items in an unopened stage.
International Returns
For international customers, return policies vary based on where the purchase was made.
Items purchased in physical stores must be returned to a store in the same country where they were bought. Purchases from brooksbrothers.com (outside the U.S.) can be shipped back to:
Brooks Brothers ATTN: Returns and Exchanges 107 Phoenix Ave Enfield CT, 06082 USA
Note: Customers are responsible for international return shipping costs.
What is Brooks Brothers Refund Policy?
After receiving your product, Brooks Brothers initiate your refund process and then verify that either you are eligible for refund or not. You will have to wait until Brooks Brothers Inspection process is not completed. Your refund will be issued in the original payment mode. After approving your request at Brooks Brothers your refund will be issued within 3 to 5 business days.
If you make a payment using Amazon or PayPal then your refund will be issued in about 2 Weeks. You should contact the Customer Service department if your refund will not reflect back into your accounts.
What are Exceptions of Brooks Brothers Return Policy?
There are following that can’t be returned to Brooks Brothers. It will waste your time if you make a return of products which are not under the Brooks Brothers Return Policy.
What is Brooks Brothers Exchange Policy?
There is no exchange policy at Brooks Brothers. Customers will have to follow the Brooks Brothers return policy if they want to exchange the product. Mail the item back to the Brooks Brothers store, wait until your product is confirmed by Brooks Brothers And you get confirmation email and full refund.
It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will be deducted from the customer’s account.
What are Brooks Brothers Return Policy conditions?
What is Brooks Brothers Return Policy without receipt?
It is highly recommended to submit the receipt at Brooks Brother. If you do not have a receipt then visit the nearest store with the item and valid ID proof issued by the government.
Ask the store representative to make arrangements for a return, once they approve and inspect your return then Brooks Brother will offer you a gift card in the amount of the current selling price of the product.
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Brooks Brothers Store Timings:
The store hours of the Brooks brothers in the US are 10:00 AM to 8:00 PM from Monday to Thursday. On Friday and Saturday, the store hours are 10:00 AM to 9:00 PM. Sunday timings are 11:00 AM to 6:00 PM.
Contact Details:
You can call at 1.800.274.1815 Send an email at BBcustomerservice@brooksbrother.ca.
Brooks Brothers Customer Service Hours:
The customer service hours are 9:00 AM to 5:00 PM ET from Monday to Friday.
Social Media Handles:
FAQs:
How long do I have to return my purchase?
Customers have 60 days from the purchase date to return items in original condition with a receipt.
Can I return online purchases to a store?
Yes, but only if the item was not purchased with Apple Pay, Amazon Pay, PayPal, or Klarna.
Are final sale items returnable?
No, items marked Final Sale (70% off or more) cannot be returned.
Conclusion:
Returning a product to Brooks Brothers is a simple and customer-friendly process. With a 60-day return window, multiple return options, and a clear refund policy, customers can shop with confidence knowing they have flexibility. Whether you choose to return by mail or in-store, the process is straightforward, and refunds are typically processed within a few business days.
While there is a $7 return fee, it is waived under certain conditions, such as damaged items, incorrect orders, or exchanges. However, it is important to check return exclusions, as final sale items, monogrammed clothing, and worn apparel cannot be returned.
