Petal and Pup Returns

Petal and Pup Returns 2024 | Refund Without Original Packaging

If you are not completely satisfied with your purchase, Petal and Pup offers the option to return the garments. They want their customers to have a lavish shopping experience.

return_icon

Return Peried

30 Days

exchange_icon

Exchange Time

30 Days

refund_icon

Refund Peried

30 Days

shipping_icon

Shipping Time

Varies

Petal and Pup returns offer 30 days for you to be eligible to ship and return the merchandise from the date of delivery. Transit delays do not affect this time frame. Such returns are accepted as refunds or exchanges.

Details of Petal and Pup Return Policy

InformationDetails
Websitehttps://petalandpup.com/
Return Period30 Days
Refund Period7 Business Days
Refund MethodOriginal Payment Method, Store Credit
Exchange Period30 Days
Return MediumsMail
EmailOn Website

Conditions of Petal and Pup Returns

Petal and Pup return conditions are listed below:

  • Garments must be in unused and new condition with the label and tags attached.
  • Garments must be undamaged, unaltered, unwashed, and free from any markings, self-tanner, makeup, odor, perfumes, pet hair, deodorant and detergent.
  • Shoes should be tried indoors. They should be free of any scruffs or markings.
  • Final sale items are not eligible for return or refund.
  • Items that are marked as ‘Not Eligible for Return’ cannot be returned and no exceptions can be made.

You May Also Like To Visit ROTHY’S RETURN POLICY

Petal and Pup Refund Policy

Refunds are issued in the original payment mode after your package is received at the warehouse. Original shipping and delivery costs are non-refundable. If you want your refund to be issued in the original payment method, a fee of $9.995 will be deducted from your credit amount. It will take up to 3 to 6 business days for your refunds to be issued. Please allow an additional 7 business days for funds to be posted in your account.

If you want a store credit as a refund in the form of a gift card it will be sent to you via email you used to place the order. You need to select the store credit option when submitting your return request. Store credits will be processed after your return is received at the warehouse which may take 3 to 6 business days. The cost to return is not deducted if you opt for store credit.

Petal and Pup Return Policy

Petal and Pup Exchange Policy

You can get your product exchanged within 1 to 2  business days (subject to their availability) from the date of your return processed at the warehouse. If the item is out of stock, you will get a refund automatically for the return.

A temporary authorization is placed on the credit card for the amount of the exchange which totals for 7 business days if you choose the instant exchange option. If you do not send your returned item within 21 days from the date of return submission, your credit card will be charged for the full amount.

Suggested For You BYLT RETURN POLICY

Petal and Pup Return Exceptions

For personal hygiene and health reasons, the following items cannot be returned:

  • Swimwear
  • Underwear
  • Activewear
  • Bodysuits
  • Bracelets
  • Earrings
  • Necklaces
  • Hair Products
  • Loving Tan Products

Petal and Pup Online Returns

Follow the given steps to make Petal and Pup returns via mail:

  • Head to Petal and Pup’s official website.
  • Go to the Returns Portal section.
  • Follow the instructions and prompts given on the portal to get your return shipping label.
  • Download and print the return label.
  • Use the original packaging, but if you do not have it you can use a shipping mailer bag or envelope.
  • Affix your return shipping label on the outside of the return packaging.
  • Drop off your return package to a local post office. Get your package scanned when dropping it off.
  • You will receive your refund within 3 to 6 business days after your parcel is received at the warehouse.

How to cancel order at Petal and Pup?

Petal and Pup ship orders as soon as possible, so it is not always possible to cancel or change your order. However, you can request order cancellation and address changes immediately after you place your order. You can submit your request using the ‘Report an Issue’ option which can be found under ‘Manage your Orders’

You can contact the customer experience team for more assistance. As an alternative, you can always return your orders to Petal and Pup. You can start your return process once you receive the item and receive the refund or exchange.

People Also Interested In KUHL RETURN POLICY

Petal and Pup Delivery and Shipping Policy

Once your order is confirmed, you will receive a confirmation email. The delivery time frame depends on the type of shipping you prefer. The table lists the type of shipping type, cost, and the days Petal and Pup takes to deliver.

Shipping TypeShipping CostDelivery Days
Standard$9.953 – 6 Business Days
Overnight$29.95Next Business Day
Same Day (over $80)$11.95Same Day
Same Day (under $80)$14.95Same Day

Gift Card Policy

Digital gift cards at Petal and Pup are delivered by email. The email contains all the instructions on how to redeem them at checkout. Petal and Pup gift cards do not have additional processing fees. You can purchase the digital gift cards from $10 up to $200.

Can I return faulty items ta Petal and Pup?

If you think your merchandise is faulty or damaged, you need to send a photo and description of the fault with your order number to the Petal and Pup customer experience team. A faulty item claim must be made within 14 days after receiving the items.

Contact Details

You can contact the Petal and Pup Customer Service team at their website via live chat or email.

Social Media Handles

FAQs

What is Petal and Pup’s Return Policy?

Petal and Pup returns offer 30 days for you to be eligible to ship and return the merchandise from the date of delivery. Such returns are accepted as refunds or exchanges.

When will I receive my refund at Petal and Pup?

It will take up to 3 to 6 business days for your refunds to be issued. Please allow an additional 7 business days for funds to be posted in your account.

Can I cancel my order?

Yes, you can request order cancellation and address changes immediately after you place your order. You can submit your request using the ‘Report an Issue’ option which can be found under ‘Manage your Orders’.

What if I received a damaged item at Petal and Pup?

If you think your merchandise is faulty or damaged, you need to send a photo and description of the fault with your order number to the Petal and Pup customer experience team. A faulty item claim must be made within 14 days after receiving the items.

Can I exchange my products at Petal and Pup?

Yes, you have 30 days to exchange your items. You can also exchange your product for a different color or size.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *